EARTHRELO

Daniel H. 

on Yelp

3 months ago

One of the worst customer experiences I have ever had with any company. They handled the US-side of my international move. The communication was terrible. I followed up on every email and kept in touch, they rarely respond and when they do it is painfully obvious that they have no idea what's going on with my move and do not care to check on the status of my shipment before replying with "not our fault" or something along those lines. My shipment arrived in New York on March 30, and it still took more than 60 days to get del... read more

Caterina H. 

on Yelp

a year ago

They started out to be very responsive, but now, with 5 days left to my move, they are not replying to my emails. I also recently found out that they do not use wall coverings, which is something that concerns me as this is very standard equipment to use to protect common areas in apartment buildings and elevators, especially when there is no service entrance. Right now, I am not pleased with how this is going. 

Aaron R. 

on Yelp

2 years ago

I have left a similar review with the Better Business Bureau. Earth Relocation was hired as the US partner in my international move. Many questions were asked about their capability and capacity. They gave assurances that they could meet my needs. However, every item that they packed was irreparably damaged. The final packing of many items once they arrived were atrocious. Literally 1 layer of saran wrap on fragile items. I am incredibly dismayed as these items are impossible to replace. Additionally, their numbering system ... read more

Joel L. 

on Yelp

3 years ago

Make a complaint to the Better Business Bureau and the Federal Trade Commission. I contracted a shipping company(Freight International) to ship my household goods and vehicle from Abu Dhabi (door to door) to my home. Their sister company (Earth Relocation) in New Jersey has my shipment in their warehouse. And is supposed to deliver my goods/vehicle. They have hit me with a US Customs fee and various charges but failed to show a customs invoice/receipt. I have attempted to pay twice with bank transfers but my bank could not... read more

Merve E. 

on Yelp

4 years ago

Do not use Earth Relocation. They were the US delivery agent for our move from the U.K. to the U.S. From the start, they were non-responsive to our emails and tried to get us to cover additional costs that seemed to have been incurred due to their poor planning. When we pushed back on the costs, they threatened to keep our goods longer, so that we would accrue further costs. Before the delivery day, we emailed the management team (Barry, Andy, and Samir) twice to confirm that their team would unpack and reassemble our belon... read more

Bassem A. 

on Yelp

4 years ago

They have the worst service, hidden fees that come at last moment, worst handling of shipments and they don't reply your emails or calls unless you send many reminders. 

Cheryl G. 

on Yelp

4 years ago

Earth Relocation was the US delivery agent for a shipment we had sent from India. They delivered our goods (heirloom furniture) with little care - 3 items arrived severely damaged & 1 was missing entirely. After initially promising to do what was needed to right the situation, they stopped responding to our emails entirely. Their team showed us the art of managing a difficult situation by ignoring the customer entirely and hoping that they go away. Now, I get it. Life sometimes happens to all of us inspite of the best laid... read more

Melinda G. 

on Yelp

5 years ago

Earth Relocation forced delivery to us on the day before Thanksgiving in order to avoid having to pay storage costs. Then, they refused to pay the movers for unpacking although we paid paid for it in our original contract from Saudi Arabia. We had to unpack ourselves, which voided the insurance. Very bad experience for us. We were left holding the bag. 

Tommy G. J. 

on Yelp

5 years ago

Update: Kapil called me and decided to bribe me to take this review down. First of all, the money he offered is nowhere near the original value. Lastly, i would not want any other customers to have the same experience as i did hence why i decided not to take this review down. Please everyone do yourself a favor and dont waste your money and time on this company. They are a huge SCAM!!!