This profile has been claimed by the business owner or representative.
Eldorado Showroom
- Arts & Entertainment
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
3 of us went up for the weekend to enjoy a nice couple of days of gambling. Wait, not only did we have a room? That was a sweat box and could not be turned out, but the casinos themselves were so miserably hot. That I tanked Presidents' Day in February was necessary for their casino. I will never stay at the El Dorado again.They need to do a lot of cleanup.They've got signs saying buffet this way.Buffet that way no buffets
Business response:
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced during your weekend stay with us. We understand how frustrating it must have been to deal with the room temperature issues and the uncomfortable conditions in the casino areas during your visit in February. We also apologize for any confusion regarding the buffet signage that may have led you in the wrong direction. Your feedback about these concerns is important to us, and we take these matters seriously. Thank you for... read more
The room was a Premium King, very comfortable. Staff very pleasant as most of Caesars employees are. I won over 1k but gave it back. Enjoyed my stay.
Business response:
We are honored to hear that you enjoyed your stay at Eldorado. Thank you for sharing your experience with us!
When arriving at the hotel at 4:00 PM . There was only one desk rep and there were 12 of us checking in. I asked the manager if we could have more help. He was to busy pouring champagne for other guest. He finally did go help at the desk. Also to many restaurants closed.
Business response:
We appreciate you taking the time to provide your feedback, Diane. Your comments have been shared with the appropriate team.
Very sad. What they call a "deluxe king" is a small box with a bed. Loose $500, don't expect any comps. Can't speak with a casino host, employee goes back and soeas with them for you. Won't go to a ceasers property in reano ever again. Treated awesome at harrah's metropolis and ceasers Vegas. This is trash. Extremely disappointed.
Business response:
We appreciate you taking the time to provide your feedback, Thomas. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.
We visited the Eldorado Casino in Reno early in Nov. 2024. While we were there, the power went out and we were left with money in slot machines that were all shut off, and a plane to catch. We notified Rachel Ostempowski, one of the slot workers. Rachel went on to notify Michele Kinsley of our problem. One of the chef's walked us out using his phone as a flashlight, so we could catch a ride to the airport for our flight. Everyone was so nice and they all went above and beyond to help us out. We were told that we would hear f... read more
Business response:
We're ecstatic to hear about your positive experience at Eldorado! Thank you for sharing your feedback.
Great hotel. It's a lil older. But it is clean. Check in was easy and check out. We will come back again. We recommend this place. Plus it's on the row.
Business response:
Thank you for your review. We are glad to hear you enjoyed your stay at Eldorado. We look forward to welcoming you back again soon.
Christmas on Ice at the El Dorado in Reno. Spectacular! This was a Las Vegas caliber show in Reno. Thanks to the El Dorado and all the wonderful skaters, singers and dancers!
Business response:
We greatly appreciate your positive feedback on Christmas on Ice at the Eldorado Showroom in Reno. Thank you for sharing your experience with us!
Went for a girls weekend for my birthday...due to multiplier weekends I was able to level up and enjoy the VIP lounge. Which is AMAZING customer service. We were taken care of by Bri, Susi and Amelia. In this lounge you get drinks wether you're gambling or not as long as you tip (not a requirement BUT definitely HIGHLY recommended.) They even have a fancy coffee maker (my friend loved their fresh espresso martini) clean bathroom and 12 TVs with the NFL ticket for a good Sunday Funday. We had a blast and am looking forward to... read more
Business response:
We are utterly delighted to hear about your amazing experience at Eldorado Gold Room! Thank you for sharing your wonderful feedback.
We had the best room ever very spacious with a tub right there in the room. The tub was humongous but the only problem was there were no stairs or easy way to get in. I have to also add we had a problem with room temp regulation. A tech was called before he arrived it was cold after he left it was oven like...we survived. I would say the rest of the ambiance of the hotel was outstanding.
Business response:
We're absolutely thrilled to hear that you enjoyed the spacious room and ambiance of Eldorado Showroom. We apologize for the issues with the room temperature and tub accessibility. Your feedback is valuable to us.
Frequently asked questions about Eldorado Showroom
How is Eldorado Showroom rated?
Eldorado Showroom has a 4.5 star rating with 359 reviews.
When is Eldorado Showroom open?
Eldorado Showroom is closed now. It will open tomorrow at 9:00 a.m.