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Eldorado Showroom
- Arts & Entertainment
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We visited the Eldorado Casino in Reno early in Nov. 2024. While we were there, the power went out and we were left with money in slot machines that were all shut off, and a plane to catch. We notified Rachel Ostempowski, one of the slot workers. Rachel went on to notify Michele Kinsley of our problem. One of the chef's walked us out using his phone as a flashlight, so we could catch a ride to the airport for our flight. Everyone was so nice and they all went above and beyond to help us out. We were told that we would hear f... read more
Business response:
We're ecstatic to hear about your positive experience at Eldorado! Thank you for sharing your feedback.
Great hotel. It's a lil older. But it is clean. Check in was easy and check out. We will come back again. We recommend this place. Plus it's on the row.
Business response:
Thank you for your review. We are glad to hear you enjoyed your stay at Eldorado. We look forward to welcoming you back again soon.
Christmas on Ice at the El Dorado in Reno. Spectacular! This was a Las Vegas caliber show in Reno. Thanks to the El Dorado and all the wonderful skaters, singers and dancers!
Business response:
We greatly appreciate your positive feedback on Christmas on Ice at the Eldorado Showroom in Reno. Thank you for sharing your experience with us!
Went for a girls weekend for my birthday...due to multiplier weekends I was able to level up and enjoy the VIP lounge. Which is AMAZING customer service. We were taken care of by Bri, Susi and Amelia. In this lounge you get drinks wether you're gambling or not as long as you tip (not a requirement BUT definitely HIGHLY recommended.) They even have a fancy coffee maker (my friend loved their fresh espresso martini) clean bathroom and 12 TVs with the NFL ticket for a good Sunday Funday. We had a blast and am looking forward to... read more
Business response:
We are utterly delighted to hear about your amazing experience at Eldorado Gold Room! Thank you for sharing your wonderful feedback.
We had the best room ever very spacious with a tub right there in the room. The tub was humongous but the only problem was there were no stairs or easy way to get in. I have to also add we had a problem with room temp regulation. A tech was called before he arrived it was cold after he left it was oven like...we survived. I would say the rest of the ambiance of the hotel was outstanding.
Business response:
We're absolutely thrilled to hear that you enjoyed the spacious room and ambiance of Eldorado Showroom. We apologize for the issues with the room temperature and tub accessibility. Your feedback is valuable to us.
we were stranded on the 25th floor for 12 hrs due to power outage on 11/10 though 11/12/2024 . we are handicapped we could not use stairs. no one checked on us. we had no room phone no heat no water and no food. not even a sorry . I don't care if the room was a comp. we will never go back.
Business response:
We appreciate you taking the time to provide your feedback, Ralph. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.
Our room was dated, but the service was friendly. Conveniently located on the Row where we could enjoy Brew Brothers as well as the laugh factory, without leaving the building.
Business response:
Your positive feedback is greatly appreciated. We're glad you enjoyed the convenience of our location and the friendly service. Thank you for sharing your experience at Eldorado Showroom.
Very small rooms and out of date. The heater didn't work in the middle of winter and the casinos are very tight.
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Eldorado
Had a suite at the Eldorado. The room was 56 degrees and took over 2 hours to heat up. There was no spare blanket. Room service was not available for breakfast. Toiletries had not been replaced. Disappointing.
Business response:
We're truly sorry to hear about your disappointing experience at the Eldorado. The issues you've described with the room temperature, lack of blankets, unavailable room service, and missing toiletries are certainly not up to our usual standards. We appreciate you taking the time to share this feedback, as it helps us improve our service.Your satisfaction is important to us, and we hope to have the opportunity to make things right. Thank you again for bringing this to our attention.
Frequently asked questions about Eldorado Showroom
How is Eldorado Showroom rated?
Eldorado Showroom has a 4.5 star rating with 355 reviews.
When is Eldorado Showroom open?
Eldorado Showroom is closed now. It will open tomorrow at 9:00 a.m.