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Eldorado Showroom
- Arts & Entertainment
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
we were stranded on the 25th floor for 12 hrs due to power outage on 11/10 though 11/12/2024 . we are handicapped we could not use stairs. no one checked on us. we had no room phone no heat no water and no food. not even a sorry . I don't care if the room was a comp. we will never go back.
Business response:
We appreciate you taking the time to provide your feedback, Ralph. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.
Our room was dated, but the service was friendly. Conveniently located on the Row where we could enjoy Brew Brothers as well as the laugh factory, without leaving the building.
Business response:
Your positive feedback is greatly appreciated. We're glad you enjoyed the convenience of our location and the friendly service. Thank you for sharing your experience at Eldorado Showroom.
Very small rooms and out of date. The heater didn't work in the middle of winter and the casinos are very tight.
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Eldorado
Had a suite at the Eldorado. The room was 56 degrees and took over 2 hours to heat up. There was no spare blanket. Room service was not available for breakfast. Toiletries had not been replaced. Disappointing.
Business response:
We're truly sorry to hear about your disappointing experience at the Eldorado. The issues you've described with the room temperature, lack of blankets, unavailable room service, and missing toiletries are certainly not up to our usual standards. We appreciate you taking the time to share this feedback, as it helps us improve our service.Your satisfaction is important to us, and we hope to have the opportunity to make things right. Thank you again for bringing this to our attention.
I visit the Row about 3 to 4 times a year. I'm a Diamond Plus player, which gets me comp rooms and valet. This year, I switched to staying here, rather than Silver Legacy, as I prefer both the rooms and valet here. All and all, it's a nice property. Nothing much negative to say. There's a good selection of machines to play and the eating options are also good. On this particular visit, the internet was terrible, kept dropping. I did notice that they've changed up their toiletries to some better products that smell wonderful.... read more
Business response:
Your feedback is incredibly valuable, and we sincerely appreciate you taking the time to share your experience with us. We're glad to hear you enjoy staying at our property and find our machine selection and dining options satisfactory. Thank you for your kind words about our valet services, especially Jordon. We'll be sure to pass along your compliments. We appreciate your input on all aspects of your stay, including the room amenities and internet service. Your observations and suggestions are important to us as we continu... read more
Room was ok small. view was of a cement wall. Had prepaid for the room. Ask for a room with a better view but was told no.
Business response:
Thank you for your review. Deposit refunds can take 7-10 days, depending on your bank. We hope this issue ahs been resolved to your satisfaction.
Booked my room online and when I arrived at 1pm I was charged an extra 44 dollars for resort fees, ok I guess I can live with that. But was told I needed to pay another 40 for early check in or i could be upgraded for 44 dollars and the early check in would be wavied. Or i would have to wait 2 hours to check in WTF, This place is a scam won't come back here after sitting in a crappie chair for 2 hours.
Business response:
We sincerely apologize for any inconvenience you experienced during your recent stay with us. We understand your frustration regarding the additional fees and check-in process. Our team strives to provide clear information about our policies, and we regret if this was not effectively communicated.
This place is trash. The comps have gotten worse and the service sucks. I parked in a handicap space, yes I am handicapped abd someone smashed in my windshield. Needless to say we were stranded because you can't drive with a broken windshield. I am Diamond Plus which means I have gambled and lost alot of $. So the they did comp us another jacuzzi suite but the water drained and didn't stay in. So now I went to get a soda and I am on the 20th floor. Soda machine broken, went to 19th floor same, 18th floor same, 21st floor sam... read more
Business response:
We are disappointed to hear about your experience. We hope you allow us another opportunity in the future.
I really enjoyed the show. I thought this show was outstanding. I never laughed so much. The singing and acting was awesome. I would love to see it again. If it was on DVD I would buy. I am recommending this play to all my friends.
Business response:
Thank you for recommending our show to your friends. We're honored to hear that you enjoyed the singing and acting so much. We hope to see you again at Eldorado Showroom soon.
Frequently asked questions about Eldorado Showroom
How is Eldorado Showroom rated?
Eldorado Showroom has a 4.5 star rating with 359 reviews.
When is Eldorado Showroom open?
Eldorado Showroom is closed now. It will open tomorrow at 9:00 a.m.