Eldorado Showroom

Chelsea S. 

on Yelp

2 months ago

I went to the sports bar there were 2 bartenders and 5 people sitting at the bar with drinks. I didn't get greeted or a drink within 20 minutes of waiting. 

EC 

on Yelp

3 months ago

OMG! I wasn't sure what year I was in when I walked through the doors. The last time I stayed at this hotel was as a teen in the 90s, and I swear absolutely nothing has changed. Walking into the room felt like stepping into a time machine and not in a cool, retro way. The entire property felt incredibly dated, and the room decor is exactly the same as I remember it from decades ago - Worn-out, tired carpet that has seen way too much foot traffic. - Outdated walls - Tiled bathroom with an old toilet. - The elevators were... read more

Connie D. 

on Yelp

3 months ago

The guy at the check in desk, Dennis, was an absolute jerk. He spoke as quickly as the voice that lists all the legal jargon in commercials. He didn't explain how, or why, the charges seemed so out of whack. When we asked for clarification about it, he had attitude. Finally got up to our room, and it wasn't what we had reserved. When we came back down, he acted like we were the ones who were in the wrong, even after we said we had talked to someone else in the phone who assured us we would easily get placed into the correct ... read more

Ernest G. 

on Yelp

4 months ago

I made a reservation at El Dorado in Reno back in June 2025 for a three-night stay (Tuesday-Thursday, checking out Friday) in April 2026. After nearly 10 months of planning, I expected the basics to be handled correctly. When we checked in, we were given a double room instead of the King room we reserved. I went back to the front desk and was told that because they were oversold for Thursday night, there was no way to move us into a King room at all during our stay. That explanation didn't make much sense--they confirmed th... read more

Lindsay K. 

on Yelp

4 months ago

If I could rate this hotel zero I would. Got here Wednesday night (mind you we paid for an upgraded room when we booked) - got into our old stinky room that was so hot! Beds are hard and pillows are lumpy. Hair in sinks and bed. Turned "AC" on lowest setting all night and the next day. Thursday we lost water for 3-4 hours & our room still had issues where we could not flush in the middle of the night. Complained to the front desk to have them switch us to a diff room but same floor. Gave us a lousy $50 comp for our troubles.... read more

Melissa R. 

on Yelp

5 months ago

We stayed here in the Sierra Tower & the rooms did not have any air. Not just no AC, but no air FLOW! We were dying! It was so hot & uncomfortable, we couldn't even sleep. I felt like we were suffocating, there's no fresh air as you can't open the windows, so we basically in a box breathing our own air. It was miserable. I spoke with other guests in the same tower & they all had the same experience. We intended to stay the weekend but ended up leaving after 1 night. Very disappointing for what you'd expect to be a reputable ... read more

Charlene G. 

on Yelp

5 months ago

I should have listened to the reviews! We arrived at 2pm hoping to check in early. They could accommodate us, but there would be a $28 charge for early check in. Really? When we got to our room the smoke detector was hanging from the ceiling and there was a big paint warn off mark on the head board. I went to get our room changed. That night the electricity went out so their whole internet, tv system did not work the following day until late in the afternoon. The casino was dead and so dark. I've never been to a place that l... read more

Nicole R. 

on Yelp

7 months ago

They just keep deleting their page and creating new ones in order to not have low reviews. If you want to find dirty used bloody needles and pills in your room stay here. If you want to follow up or care from management and staff stay here. 

Bernd K. 

on Yelp

7 months ago

This establishment has taken a serious turn for the worst. During New Year's they had two Elevators working and the staff had some serious heart burn about working on New years... With all the money people are loosing here... What's stopping the elevator repairs. Definitely happy I don't gamble here... Its sad this used to be a quality establishment the last five years have been tough for this place forsure.