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Electro Aide Inc
- Heating & Air Conditioning/HVAC
- Montréal, QC
About this business
Location details
346 Rue Isabey, Montréal, QC, H4T 1W1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
These guys are crooks. I bought a heat pump with them through costco and now every year (for 10 years), they have to come and inspect the machine to keep the warranty. They come for 30 mins tops, and I'm left with a bill that keeps on getting more expensive. The last one was $300 (they use to be ~$250 pre-pandemic). They also don't even clean the outdoor units when it's cold outside and say that they will come back when it's warm, and they never do. Unless you are bound to a contract with them, find a cheaper company. What t... read more
Business response:
Please call our offices at 514-333-7460. Thank you.
Quand les frais augmente de plus de 100$ pour une simple inspection d'une année a l'autre je vais assumer le risque moi-même et si il y a un bris je vais en acheter une autre chez un concurrent ce qui ne manque pas...
Business response:
Veuillez appeler nos bureaux au 514-333-7460. Merci.
I called this company when one component of my HVAC system failed. The representative asked me what the problem was and interrupted me when I was half a sentence into my explanation. The remainer of the call was bizarre. The agent was pedantic and borderline combative in telling me that I didn’t have the problem I knew I had. I thought it would be best if I didn’t pursue this with an individual who wanted to play amateur technician instead of book service appointments, so I moved on and called GMP. Problem resolved quickly a... read more
Business response:
Please call our offices at 514-333-7460. Thank you.
While one of their technician came to clean my heat pump he touched wires which caused a spark which now i have to replace my heat pump for a new one that is about 12 to $15000,00 , that was the worst service call ever that cost me over $300.00. they told me the machine was old but it was working fine before he got here. If they have a conscious they should at least refund me that service call.
Business response:
Please call our offices at 514-333-7460. Thank you.
Hello Electro Aide. We used to be very satisfied with the service you provided except for the latest visit of the technician. His assignment was to connect outside thermostat wire (related to the dual energy) to our new furnace and it took him 3 hours to do it. It was very clear form his work that he had no idea what he was doing: he was running back and force between heat pump and furnace, was trying to convince us that our indoor thermostat is not good, etc. So after this visit, I would no recement this company to my frien... read more
Business response:
Please call our offices at 514-333-7460. Thank you.
WAS A GOOD. BUT SINCE NEW OWNERSHIP it’s gone way way down. Bad communication, missing service calls, replacing parts with non original ones and charging for original parts, no shows, hanging up on customer after being patched, the list goes on and on. Stay away!
Business response:
Thank you for taking the time to speak with us and for helping clarify the miscommunication regarding the events in 2023. While we took over ownership in 2024 and were unable to rectify what happened prior, we’re truly sorry to see you go. We appreciate your feedback and remain committed to continually improving.
One of the worst experiences that I had, super rude and unprofessional costumer service, Sometimes is better to pay just 1000$ more to get peace of mind. If you are sure you want Lennox brand get it from other representative.
Business response:
Please call our offices at 514-333-7460. Thank you.
Seemed to try their best but kept charging me for more money and never fixed the heat pump/ air conditioning system.
Business response:
Appelez nous 514-333-7460. Merci.
A couple of small things ……service guy didn’t put the thermostat back to normal setting …..we only discovered getting out bed next morning that it was really cold. Also didn’t put a cover back on the water drain pipe
Business response:
Thanks so much for the great feedback!
Frequently asked questions about Electro Aide Inc
How is Electro Aide Inc rated?
Electro Aide Inc has a 4.5 star rating with 904 reviews.
When is Electro Aide Inc open?
Electro Aide Inc is closed now. It will open at 9:00 a.m.