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Electro Aide Inc
- Heating & Air Conditioning/HVAC
- Montréal, QC
About this business
Location details
346 Rue Isabey, Montréal, QC, H4T 1W1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Received excellent service, but the house is COLD. The thermostat is set at 24C, the present temperature in the house is 19C degrees only. We're aware it's cold outside but inside the house is also way too cold. We're "golden agers" and need a warmer house. Thank you for paying attention Robert Neuwirth
Be very wary. When I purchased my heat pump they overcharged my credit card by $2000. When I pointed out the mistake they kept giving me the runaround. I had to file dispute with the credit card company for them to return finally reimburse m. After sales service is also the worst. It often would take many attempts for them to fix a unit but you will be billed for every visit whether they have actually fixed it or not. I have since taken my business elsewhere.
Business response:
Thank you for sharing your feedback. We understand how frustrating billing or service concerns can be, and all matters raised are carefully reviewed. Service visits and applicable charges are communicated in advance, and some technical issues may require more than one visit to resolve. We appreciate you taking the time to share your experience and wish you all the best going forward.
I contacted Électro-aide in the early spring to purchase heat pumps for my home. The sales staff visited almost immediately and were knowledgeable and professional. Unfortunately, the positive experience ended there. On installation day, the technicians spent a lot of time completing the work but very little time explaining how the system operated or what to expect. I also expressed concern about the placement of the exterior unit directly under an area where snow and ice fall. I asked whether I should get a cover, but I was... read more
Business response:
Thank you for taking the time to share your experience. We’re glad the initial consultation met your expectations, and we’ve taken note of your comments regarding installation details, communication, and follow-up. Feedback like yours helps us identify where our processes can be clearer and more consistent. We appreciate you bringing these points to our attention and will be reviewing them internally.
Set up appointment with Sean for service in Vaudreuil. Technician lives in hudson so was told will stop by on way home. Damien was super nice did his job well. Changed $115 thermostat charged $369, 2as here 40 min charged $259 labor, does that make sense???
Business response:
Hi Elizabeth , Thank you for taking the time to share your feedback. We truly appreciate your business. I’d like to clarify that our $259 fee is the minimum charge for sending a technician onsite, which covers travel, evaluation, and the initial service provided. We value your input and hope to have the opportunity to serve you again in the future. If you have any additional questions or concerns, please feel free to reach out.
Very violent technicians . One just ran me off the road on st Charles because he was upset I didn't let hit cut in line . Then yelled at me calling me a a penguin ,, because I didn't understand his French slurs , and told me I should be talking to French to him
Thank you for taking my $480.00 Dollars and not really fixing the problem. Called to inform Electro-Aid. If you want us back give us another $285.00 . Very professional.
Electro Aide may ordinarily provide excellent service according to other reviews on the site. However their prices are considerably greater than those of the competition. It was necessary for us to replace a malfunctioning water cooled A/C system with an air cooled system. Electrode Aide proposed a fee of $750 plus tax to pressure test the existing refrigeration line. This was done for a cost of $400 plus tax by the reputable company that ultimately installed the new system. Electro Aide's quote for installation of a new A/C... read more
Business response:
Dear Mr. Rasminksy, we are sorry to hear about your experience. Please reach out to us if we could be of service to you in the future. Thank you.
Excellent qualified technician … but at what cost? It was double what we expected so ask first!! An annual check up and evaluation of a heating system for 1 hour should not cost over $300 !! That is just Greedflation!!
J’ai reçu le four électrique abîmé. Il a pleins de ‘poques’ dans la porte autant à l’intérieur que l’extérieur. Je ne comprends pas comme vous pouvez livrer un article de cette façon. Je suis vraiment déçu d’avoir acheté chez vous.
Business response:
Chère Adriana, Vous nous confondez avec quelqu’un d’autre, car nous ne vendons pas, n’installons pas et n’entretenons pas des fours électriques. Nous avons installé votre thermopompe. Veuillez réviser votre avis. Merci !
Frequently asked questions about Electro Aide Inc
How is Electro Aide Inc rated?
Electro Aide Inc has a 4.5 star rating with 907 reviews.
When is Electro Aide Inc open?
Electro Aide Inc is closed now. It will open at 9:00 a.m.