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Elite Automotive Group
- Car Dealers
- Springfield, MO
About this business
Location details
3727 S. Campbell, Springfield, MO, 65807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
What they reported to Carfax is not correct. It states they replaced upper control arms, and sway bar links when the only thing that was done was a 4 wheel alignment. It took them nearly 4 hours to complete that.
Business response:
We appreciate you bringing this to our attention and have sent you a copy of the updated repair invoice. Thank you for bringing this to our attention. Feedback like this helps us review our reporting processes and identify opportunities for improvement. Please reach out to Jason Holland at 417-414-3609 if you would like to speak any further about your experirence.
Very very very disappointed. I purchased my vehicle brand new from here..noone has ever worked on my vehicle but them. I honestly believed their mechanic did not do some work properly. They told me I needed a transmission service, which I did. Less than 60 days letter my transmission is bad over $4k of work. After the first service i niticdd fluid in my garage, i thought it was from air conditioner. Ive had someone come look at the fluid(without telling them anything) his first and only response was this looks like transmiss... read more
Business response:
We appreciate feedback regarding service work and vehicle performance concerns. Our team strives to provide thorough and reliable maintenance while supporting customers with clear communication. We are committed to addressing concerns and improving the overall service experience. Please reach out to Jason Holland at 417-414-3609 at your earliest convenience.
Car service was great. But they were supposed to and usually do wash and clean my car. It looks like they washed it, but the floor on the driver side looks like it'll be vacuum but the back seat didn't look like it had been vacuumed they didn't clean my windshield that I could tell and the inside was still pretty dusty. They used to do an amazing job inside and out but here lately I haven't seen it.
Business response:
We're glad you had a great service experience. Thank you for your feedback about the cleaning service - your observations help us improve our attention to detail. We appreciate your loyalty and are committed to ensuring every aspect of your service meets the exceptional standards you deserve.
2.5 hours wait for a simple oil and filter change. And this was with an 8 AM appointment. Didn't get out of the dealership until after 10:30. But being the only Mercedes dealer in the area.
Overpriced. Difficult to reach the service department. Sometimes I have to call three to four times before someone will answer the phone.
Did the minimum oil change. Didn't address other warranty issues.
I needed a diagnosis for my struts. I didn't really like the attitude of the service department.
Business response:
Hi there, Thank you for your review. We are sorry to hear that our service department didn't meet our usual excellent standards. Please reach out to Jason Holland at 417-414-3609 at your earliest convenience so we can make this right. Thank you for bringing this to our attention.
Very, very expensive. Is there any way to cut down the cost?
Business response:
We appreciate your positive feedback! Should you have any questions, feel free to reach out to our team.
Very professional, Thanks
Business response:
Thank you for your positive feedback. However, we regret to hear that your experience did not meet the 5-star standard that we strive for. We would love to speak with you to learn what else we could have done to make your experience even better. Please reach out to Jason Holland at 417-414-3609 at your earliest convenience.
Frequently asked questions about Elite Automotive Group
How is Elite Automotive Group rated?
Elite Automotive Group has a 4.4 star rating with 691 reviews.
When is Elite Automotive Group open?
Elite Automotive Group is open now. It will close at 6:00 p.m.