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Emergency Animal Hospital of Collin County
- Emergency Pet Hospital
- Plano, TX
About this business
Location details
10225 Custer Road, Plano, TX, 75025, United States
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RecommendedWonderful kind and caring people who took fantastic care of our foster puppy and were so kind and patient every time we called for updates 💙
Business response:
Elizabeth, thank you for your kind words and recommendation! We love what we do and strive to make every patient and client as comfortable as possible!
RecommendedI cannot put into words how wonderful this place is. The staff is absolutely amazing! never have I seen and received so much compassion from a veterinary hospital. They went above and beyond for our weimaraner "Love" who is notorious for finding her way to them in the late hours. Their services go way beyond what you would normally receive. I highly recommend them for any of your animal care needs. keep up the amazing work guys! thank you for all the care you have given us!
Business response:
Mackenzie, your words of recommendation are incredible! Being pet parents ourselves we know the ER is the last place anyone wants to be with their beloved furry family member. However, we do all we can to make that visit as comfortable as possible for both our patient and their owner. We are very happy to have been able to provide that for you and Love. Best wishes to you both!
RecommendedOne of the best ER vet offices I’ve been to. Such an awesome staff, willing to answer all 593736 questions I have, explained the procedures and reasonings for everything. Very compassionate, kind, and patient staff. I trust them so much. I would definitely use this clinic again if needed (hopefully not though). Prices are extremely reasonable for being a 24 hour ER clinic. Dr. Murry, Andi, and Alex are the bees knees!!!
Business response:
Thank you for your praise and wonderful words! Our staff strives to provide excellent care for all our patients! Please don't hesitate to reach out with any further questions!! Best wishes to you and your fur-baby!
RecommendedHad quite a scary experience with our Leo yesterday afternoon. Took him out for a longer walk than usual and an hour later, we found ourselves in the Emergency Animal Hospital off Custer Rd. He threw up along the way as we were walking back to the house and was almost lifeless right after; had to carry him back from our walk and immediately took him to the ER. The Vet doctor said he had an anaphylactic shock but couldn’t determine what exactly triggered the episode. He spent a few hours at the ER while we sat waiting anxi... read more
Business response:
Thank you for your kind words and recommendation, Minvi Abrenica! Our staff loves what they do and being pet parents ourselves understand how stressful an emergency can be! We are very happy to have helped you and your sweet Leo! Please give extra love to Leo from us.
RecommendedThank you for taking care of our Lacie ~ we brought her in at 11pm and you were all so kind, loving and knowledgeable, especially during this time COVID-19. Thank you Dr. Hoyt & Dr. Shazam’s, Vet Tech’s Kelsea, Molly and Lisa and front desk Jason & Millie! Wonderful customer caring service !!!!
Business response:
Jodi, we are very happy to have been able to help your sweet Lacie!! We appreciate your very kind words! Dr. Hoyt, Dr. Shazam, Kelsea, Molly, Lisa, Jason, and Mili enjoyed reading this! Best wishes to you and Lacie!
RecommendedSo many thanks to the wonderful staff here. Firstly, Lola is very thankful to Elissa for her patience and guidance. Secondly, thanks to Alex and April for answering all questions and showing such kindness. Lastly, to Dr. Rainey, who cared for, treated, explained, and showed enormous patience, especially for a weekend! Thanks to you all, and those I may have missed. You all are truly the guardian angels of our fur kids! Warmest regards, Lola and Deb
Business response:
Deborah, thank you for your kind words! We are very happy to have helped you Lola and you! Please don't hesitate to reach out if there is anything else we can help you with!
RecommendedI am so appreciative of Dr. Murry and the staff here. My dog was running a fever and had somewhat vague symptoms. Dr. Murry was thorough and checked things that weren’t “obvious”. Because of this, we believe my dog has polyarthritis. I truly believe that if I had not taken my dog to the ER this night, this may not have ever been caught since it is such a rare condition. Because of the team here being so thorough, we now can better care for our sweet pup. I’m so thankful for the staff keeping me updated, encouraging me to ca... read more
Business response:
Charlotte, we are so pleased to hear you were happy with your recent visit!!! We strive to make every visit as comfortable as possible for owner and patient, especially during these crazy times! Your kind words will bring smiles to the staff's faces! Best wishes to you and your sweet pup!!
RecommendedThey took such great care of my sweet dog Bella! She was kept overnight and they called with updates throughout. Such kind staff and when I picked her up she had a cute red bandanna on! Highly recommend Dr Yager and her wonderful staff!
Business response:
Thank you for the recommendation, Maria! We'll be sure to pass on your kind words to our team, and thank you for trusting us with sweet Bella's care!
RecommendedThe hospital was very busy last Monday night, but the staff was so calm, kind, patient, and gentle with me. As we pulled up to the ER, I felt my dog pass away in my arms in my lap. I was devastated, heartbroken, and a total hot mess. Denise was so gentle with me and did not rush or hurry me when it was time to say my final goodbyes to my dog in the room. This is a place that truly treated me like family on one of the worst nights of my life and I am so grateful!!
Business response:
Ashley, please accept our deepest condolences. Being pet parents ourselves we understand how difficult it is to have to say good bye to our furry family members. We hope you find comfort and peace in the memories you have of your sweet pup. Please don't hesitate to reach out to us should you need anything!
Frequently asked questions about Emergency Animal Hospital of Collin County
How is Emergency Animal Hospital of Collin County rated?
Emergency Animal Hospital of Collin County has a 4.1 star rating with 2,756 reviews.
When is Emergency Animal Hospital of Collin County open?
Emergency Animal Hospital of Collin County is open now. It is open 24/7.