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Emergency Animal Hospital of Collin County
- Emergency Pet Hospital
- Plano, TX
About this business
Location details
10225 Custer Road, Plano, TX, 75025, United States
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RecommendedI want to extend a very big “thank you” to the staff for taking care of my 16 yr-old, senior dog Rocco tonight. Specifically, I want to put the spotlight on Lorie, the vet tech who helped me tremendously. She spent a long time listening and explaining things, and never once made me feel that I was being rushed. All that and these folks have to also deal with COVID-19 making their jobs even harder. Many, many thanks.
Business response:
Danielle, we are so glad to hear that we were able to help you and Rocco! I know Lorie will greatly appreciate your kind words! We appreciate your cooperation last night with our new check-in procedures. As we all cope with COVID-19, we at EAHCC are doing everything we can to continue to provide the best possible care for our four-legged patients while providing the safest environment we can for you, our client, and our staff! Best wishes to you and Rocco!
RecommendedFrom the moment I entered the facility and the staff was supportive and welcoming, to the day after when a staff member personally called me to check up on my dog, this location was amazing. I highly recommend them for your emergency vet needs! The front desk staff all the way to the vets were understanding and supportive and went out of their way to make my dog Dixie and me feel less nervous. They helped me understand how to use my CareCredit to pay and I left with wonderful discharge instructions.
Business response:
Nicole, we are very pleased to hear you were happy with your visit to EAHCC. We are all pet parents here and how stressful emergency situations can be for the pet and owner! Our entire staff will greatly enjoy reading your kind words! Thank you for trusting us with care of sweet Dixie! We wish you both the best!
RecommendedThankful these great people are there for us when things happen after our normal vet's hours. Always ling and our kitty has always left more comfortable and looking better.
Business response:
Michael, thank you for your kind words! We hope your kitty is doing well! Hopefully you won't need to bring your kitty to us again, however IF you do we will gladly help you both!
RecommendedI brought my Zoe in with internal issues, notes she's all better and more active than I can remember. They took great care of my girl.
Business response:
John, We are so glad to hear that Zoe is better than ever! Thank you for your review and trusting us to care for her!
RecommendedUnfortunately we have had to use an emergency vet three times. Each time, we have gone here and had an amazing experience. One of those times, our precious baby girl passed away before we arrived. Their care and concern went above and beyond what we expected. We even received a sympathy card. ❤️
Business response:
Charla, We are so sorry for the loss of your sweet fur-baby. Our pets just don't live long enough, but they remain in our hearts forever. All of us here at EAHCC are pet parents, so we know how hard it is to lose one of our furry family members. Thank you for your kind words. We wish all the best for you and your entire family.
RecommendedFantastic service for my sick boy Simon. Super impressed with Dr. Jessica Scholl. She is been a godsend for us.
Business response:
Jenn, We hope sweet Simon is continuing to do well! Thank you for your kind words! Dr. Scholl will appreciate them as well! Keep us posted on Simon!
RecommendedThis is the best animal hospital I have ever been to. I unexpectedly had to put my dog down and the staff was the sweetest,most supportive group ever. They made this hard time as smooth as possible. They truly care about you and your fur child. Not only did they comfort us that night, but a week after, they sent a card in the mail. It gets better, this morning my doorbell rang and I had a flower delivery. It has been one month since my dog died, and they decided to send me flowers today. My heart is so warm❤️ this place and... read more
RecommendedI had to take my puppy in tonight because he got ahold of a silicone packing packet..... they were the absolute best! They were so nice and very fast! Thank God my little one was ok! Thanks again!
RecommendedThere are no words to describe the incredible level of care here. I unfortunately rushed in with my puppy that had a caffeine toxicity. She was fairly critical upon arrival, and the staff did such a great job getting my baby back quickly. They were efficient, super sweet and very accommodating. We all hope that our dogs don’t need emergency care, but I would definitely come back here if they did. Thank you Dr. Hoyt and Dr. Rainey for going above and beyond for my pup!
Business response:
Thank you for the kind words Carson! "Lady" was an excellent patient and we were so happy to see her going home in such great spirits! I'll be sure to pass along the kind words to the team. Have a Happy Halloween!
Frequently asked questions about Emergency Animal Hospital of Collin County
How is Emergency Animal Hospital of Collin County rated?
Emergency Animal Hospital of Collin County has a 4.1 star rating with 2,784 reviews.
When is Emergency Animal Hospital of Collin County open?
Emergency Animal Hospital of Collin County is open now. It is open 24/7.