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Emergency Animal Hospital of Collin County
- Emergency Pet Hospital
- Plano, TX
About this business
Location details
10225 Custer Road, Plano, TX, 75025, United States
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RecommendedSo many thanks to the wonderful staff here. Firstly, Lola is very thankful to Elissa for her patience and guidance. Secondly, thanks to Alex and April for answering all questions and showing such kindness. Lastly, to Dr. Rainey, who cared for, treated, explained, and showed enormous patience, especially for a weekend! Thanks to you all, and those I may have missed. You all are truly the guardian angels of our fur kids! Warmest regards, Lola and Deb
Business response:
Deborah, thank you for your kind words! We are very happy to have helped you Lola and you! Please don't hesitate to reach out if there is anything else we can help you with!
RecommendedI am so appreciative of Dr. Murry and the staff here. My dog was running a fever and had somewhat vague symptoms. Dr. Murry was thorough and checked things that weren’t “obvious”. Because of this, we believe my dog has polyarthritis. I truly believe that if I had not taken my dog to the ER this night, this may not have ever been caught since it is such a rare condition. Because of the team here being so thorough, we now can better care for our sweet pup. I’m so thankful for the staff keeping me updated, encouraging me to ca... read more
Business response:
Charlotte, we are so pleased to hear you were happy with your recent visit!!! We strive to make every visit as comfortable as possible for owner and patient, especially during these crazy times! Your kind words will bring smiles to the staff's faces! Best wishes to you and your sweet pup!!
RecommendedThey took such great care of my sweet dog Bella! She was kept overnight and they called with updates throughout. Such kind staff and when I picked her up she had a cute red bandanna on! Highly recommend Dr Yager and her wonderful staff!
Business response:
Thank you for the recommendation, Maria! We'll be sure to pass on your kind words to our team, and thank you for trusting us with sweet Bella's care!
RecommendedThe hospital was very busy last Monday night, but the staff was so calm, kind, patient, and gentle with me. As we pulled up to the ER, I felt my dog pass away in my arms in my lap. I was devastated, heartbroken, and a total hot mess. Denise was so gentle with me and did not rush or hurry me when it was time to say my final goodbyes to my dog in the room. This is a place that truly treated me like family on one of the worst nights of my life and I am so grateful!!
Business response:
Ashley, please accept our deepest condolences. Being pet parents ourselves we understand how difficult it is to have to say good bye to our furry family members. We hope you find comfort and peace in the memories you have of your sweet pup. Please don't hesitate to reach out to us should you need anything!
RecommendedExcellent experience overall. Entire staff was extremely kind and caring. Busy animal hospital, but very well organized (especially while handling things during COVID-19 restrictions). All cost estimates were explained up front and we were immediately informed via phone with any updates after examinations, tests, etc. I highly recommend this facility.
Business response:
Thank you Tony for the recommendation! We have made every effort to make things go as smooth as possible under the COVID-19 restrictions! We greatly appreciate you taking time to share your experience! IF you should need our help again we are here 24/7/365!
RecommendedTook one of our pups here on Friday night and they were very busy but everyone was extremely sweet and quick and took great care of him! This morning, two days later, we got a call from the vet checking in on how his recovery was going! We loved that! Definitely recommend ❤️
Business response:
Thank you for your kind words, Kacie! Please give extra love to your pet from us. We are very happy to have helped your sweet pup! Please don't hesitate to reach out should you need anything else!
RecommendedThis is an amazing team of caring professionals doing incredible work. They went above and beyond to make a tremendous difference for my mom and her dog. Our entire family is so grateful for their skill, care, generosity, and professionalism. Highly recommend this special place.
Business response:
Scott, we are very happy to have helped both your mom and her dog! Thank you for your sweet words and for sharing your experience! Our very best wishes to you, your mom, and her dog!!
RecommendedExceptional care. Front desk, technician and Vet all went above and above. I can’t praise the entire staff enough 💪🏼
Business response:
Janet, thank you so much for your very kind words and recommendation! We truly appreciate it! IF you should ever need us again we are here 24/7/365!
RecommendedI took my pups in at midnight when one was throwing up after eating Advil. I was so scared to leave them but they let me see them before our good yes. Anytime I called they let me know how they were doing and were really specific which made me feel a lot more comfortable. Plus the doctor came and spoke to me about everything they would be doing and the specifics plus offered some other options because it was going to be expensive. I went with the full treatment because I didn’t want to risk skimping and the pups get hurt. I ... read more
Business response:
Courtney, we were happy to help! It can be scary when our sweet pups eat things they shouldn't! Thank you for your recommendation and for sharing your experience! We wish your pups and you well!
Frequently asked questions about Emergency Animal Hospital of Collin County
How is Emergency Animal Hospital of Collin County rated?
Emergency Animal Hospital of Collin County has a 4.1 star rating with 2,879 reviews.
When is Emergency Animal Hospital of Collin County open?
Emergency Animal Hospital of Collin County is open now. It is open 24/7.