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Ash Hill, Wolverhampton, WV3 9DR, United Kingdom
Get directionsWe were fortunate enough to secure a place at Engelberg for our dear old friend, who could no longer lead an independent life. It had been recommended to us by his solicitor, who'd visited a number of similar establishments in the course of his work; to his mind Engelberg could not be faulted and we entirely agree. We have found the staff to be wholly committed to their elderly residents, providing them with a cheerful, happy atmosphere in a warm and comfortable environment. Our friend now feels part of a wider family and th... read more
Business response:
Thank you for your kind words and review. It has been a real pleasure, for all the team, helping your dear friend settle in and get used to his new home. We are all happy to see the progress he is making, after physio, and it is a real joy to see how much he is enjoying his meals once again.
We have been so impressed with the care my father has received since moving to Engelberg in January. The staff are cheerful, professional and genuinely care for the residents that they look after. Nothing seems to be too much trouble, they take the time to have lengthy talks with him, they accompanied him to a hospital appointment when work commitments prevented us from doing so and treat him like he was a member of their own family. He got to choose his own room, he has a choice of meals and there are activities every day w... read more
Business response:
Many thanks for your kind words and review. It is a real pleasure getting to know your dad and offering him the support he needs and I’m glad he is settling in well.
We visited for the first time and were overwhelmed by the friendly caring and thoughtful staff. Nothing was too much bother. I have never been in a care home where all of the staff were so happy. The level of care and dedication that they showed was jawdropping. I cannot thank them enough. They have given my godmother a new lease of life and at the weekend I saw her back to her old self. Thank you isn't enough.
Business response:
Many thanks for your kind words and review. We are so happy your Godmother has settled in and decided to make her stay permanent. We are all enjoying getting to know her and helping her with the settling in.
I have been most impressed by the kindness of all the team. The needs of the resident are their top priority and the professionalism of the team is impressive. Whatever time I visit, whenever I visit there is such a lovely vibrant, positive atmosphere and my friend who has recently moved in has settled quickly and well and has decided to stay permanently.
Business response:
Many thanks for your kind words and review. We are all extremely happy that your friend has enjoyed her respite stay and settled in well and has now decided to stay here permanently. We all look forward to getting to know her better over the coming weeks.
Following a move from another care home in February 2022, I feel my mother was warmly welcomed and settled fairly quickly into the Engelberg family. My mother, even by her own admission, is by no means a socialite but I have been impressed by how the staff engage with her in such a warm, friendly manner and they always encourage her to join in with the daily activities on offer. I have witnessed firsthand how all the carers treat her respectfully and are attentive to her needs. I cannot praise the senior staff enough for kee... read more
The home look after my family member well. She is as happy as can be considering her condition. They take her wishes into consideration. She eats well. The staff are always very friendly. Communication is good.
Business response:
Many thanks for your kind review. We are happy your Aunt has settled in well and the Team really enjoy assisting her with the help that she needs. I will share your kind words with the Engelberg Team.
We found every member of staff that we had contact with went out of their way to make us and the resident feel listened to and cared for. This was our first contact with the care system and it came at a very difficult time during Covid. The resident had many challenging needs that we had struggled to meet whilst having very little support so to find somewhere where we feel they understood what was needed and did everything in their power to help meet these needs and help us navigate the complex care system. Unfortunately, he... read more
Business response:
Many thanks for your kind words; the staff will be really pleased they have been able to make a difference. We genuinely hope you both continue to get the same support going forward and if we can help you in the future please do not hesitate to get back in touch. Sending you all our very best wishes.
My aunt has been a resident at Engelberg for five months and has settled in well, although she is over 100-years old, she has very good mental capacity and tells me that she is content and appreciates the activities that are provided during the day, and she likes the choice of mixing with others or staying in her room if she is tired. The food is good and the chef took the trouble to speak to her personally and enquire why she wasn’t eating much during a period when she lost her appetite. My aunt is a Christian and regularly... read more
Business response:
Many thanks for your review, your kind words are much appreciated and the staff will be very happy to hear this. We are so glad that your aunt is happy and content, we love having her here.
We have found all the staff to be helpful and the care staff very caring. My relative has settled in very well and is happy with the care received. The regular staff are taking great care of him and I feel they genuinely care about his welfare which is very good to see. My dealings with the office, senior care staff have all been very positive also. My father is very pleased with the food, which is small portions which suits him and served often, he actually has put a little bit of weight on which is good.
Business response:
Many thanks for your review and kind words. We are all happy your father has settled in so well and decided to stay on a permanent basis.
Engelberg Care Home has a 4.7 star rating with 62 reviews.
Engelberg Care Home is open now. It is open 24/7.