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Engelberg Care Home
- Assisted Living Facilities
- Wolverhampton
About this business
Location details
Ash Hill, Wolverhampton, WV3 9DR, United Kingdom
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My aunt has settled very well at the home and tells us she is quite happy - although still misses her own flat as you would expect. She has a nice bedroom with a garden view, similar to the flat she left. The staff were very welcoming and have looked after her very well and are always encouraging her to join in activities that she enjoys. Due to COVID-19 we have been unable to visit regularly but when we telephone the staff are always very helpful and have allowed us to see my aunt through the window or at a distance in the ... read more
Business response:
Thank you for your review and kind words, your Aunt is settling in well and is enjoying the activities each day.
Mum moved into Engelberg just before COVID lockdown happened in March and I can not praise the staff for their care, dedication and compassion that they have given to both the residents and their families during this difficult time. They have continued with activities, introduced social media and video links to ensure that we are always able to be in contact and most recently organising garden visits for us. Mum is extremely happy here, all her needs are always met, nothing is too much trouble. Very caring staff and I am kep... read more
Business response:
Thank you for your lovely review and kind words for the staff, we appreciate all comments from all relatives and residents. Your mum has settled in really well, smiling all the time.
My mother has been a resident at Engelberg since October 2018. At all times she has been extremely well looked after. The care from all the staff during lockdown has been exceptional. Not only have they cared for her physical needs but also her emotional ones too. They have ensured that I have been regularly informed about her welfare and the genuine care I receive whenever I telephone has given me peace of mind that mom is still receiving the best care she can have. Activities have continued, albeit differently, and the reg... read more
Business response:
Thank you for your lovely review, your support has helped us come through this hard time during COVID-19.
In our opinion, the care of the residents at Engelberg has always been very good, but all of the staff should be commended for how they have coped in the extremely difficult situation created by Covid-19. Despite the terrible problems the virus has created and illness among staff and residents, the care has continued to be exemplary. Every attempt has been made to keep relatives in touch with their loved ones and communication from the home to relatives has also been good. Recent arrangements to create safe opportunities for... read more
Business response:
Many thanks for your kind review and words. The staff really enjoy reading your feedback and we all agree that it has been a pleasure looking after our residents through this difficult time.
The care home has protected the residents very well during the covid period. It has been a challenging time, and they have made the appropriate changes to keep the residents safe and entertained. My mum always appears happy and respects all the staff. They treat her as an individual and communicate so well with her.
Business response:
Many thanks for your kind review and for the extra support and guidance you have given us through this difficult time. It’s a pleasure to give your mum the assistance she needs.
Dad has been well looked after since he became a resident last November. In these difficult times, I know he is safe and shielded from all that's going on around the home, which I know he would find it impossible to deal with. Staff are always pleasant when I visit or phone and show a lot of compassion towards Dad. He really enjoys his meals and staff encourage him to contribute to activities through his love of singing.
Business response:
Many thanks for your kind review. It has been a pleasure getting to know your father and we are all glad he has settled in so well.
My father has been in Engelberg for 8-months, and I cannot praise the care he has received more highly. The staff are caring, dedicated, professional and compassionate. Particularly in the last few months with the Covid 19 outbreak, they have gone above the duty of care both physically and emotionally to keep both residents and staff safe and well and maintain they're well being. Increased use of social media through video links and the Facebook site have kept residents and relatives in touch with each other. Increased craft... read more
Business response:
Many thanks for your kind review. The team have been happy to help through this difficult time and are glad your father has settled in well.
I have been extremely happy with the care provided for my father in current extremely difficult circumstances. He is happy in Engelberg, the people working there are on the whole very caring, especially the senior carers. I have been kept fully up to date on my Dad's condition, and where he has had a fall, I have been immediately contacted and advised of this and his condition.
Business response:
Many thanks for your kind review. The team have enjoyed getting to know your father and are happy he has settled in at Engelberg.
After viewing several homes I chose Engelberg, I now know it was an excellent choice as I was welcomed in before I had hardly moved in. I am extremely lucky and happy.
Business response:
Many thanks for your kind review and words. We feel lucky having so many great residents to support. We are glad you enjoy it.
Frequently asked questions about Engelberg Care Home
How is Engelberg Care Home rated?
Engelberg Care Home has a 4.8 star rating with 73 reviews.
When is Engelberg Care Home open?
Engelberg Care Home is open now. It is open 24/7.