Engelberg Care Home

Paul M 

on Carehome.co.uk

4 years ago

Unable to comment fully on experience due to Covid restrictions. Not being able to enter the building except for visiting room. Mom seems to have settled quite quickly and seems to be happy with the care she is receiving. Any queries we have had have been addressed promptly by the staff. 

Laura 

on Carehome.co.uk

5 years ago

This is the 1st time my father has had to go to a home for respite, there was no real-time to plan as he went in due to his wife going to hospital as an emergency. Staff were friendly and supportive especially as visiting was restricted due to covid. For my father, the fact the home has strong church links was a great comfort to him. He is a very proud man and the staff ensured his dignity was always maintained. While there, he informed me he felt very at ease and care staff were very knowledgeable and always happy to help h... read more

Andrew C 

on Carehome.co.uk

5 years ago

My mother has been at Engelberg now for 6 weeks. Due to the Corona Virus pandemic, she spent the first two weeks in quarantine; she has subsequently moved into her own room. Although Mom's been in the home a relatively short period of time, it's become clear that the care and attention she is receiving currently is very good to outstanding. Obviously, Mom's had to make adjustments following what, for many, is undoubtedly a big upheaval, but it's clear she is now beginning to settle in really well. The staff are both friendly... read more

Christine W 

on Carehome.co.uk

5 years ago

My very elderly uncle, who had been living independently with no apparent health problems, fell ill in the summer, during the COVID-19 pandemic. It was apparent that he could not continue living alone, but we, his relatives, were not familiar with any local care homes, nor were we able to inspect any, as they were all closed to visitors. I am so thankful that a neighbour of my Uncle recommended Engelberg in the warmest terms and that the home had a room available. The admission process was handled swiftly, without fuss, and ... read more

Sallie B 

on Carehome.co.uk

5 years ago

All the staff are extremely friendly and the care they give is excellent. They are always very approachable and willing to keep us updated on our friend's care. I've been very impressed with the way you have handled the COVID-19 crisis. 

I P 

on Carehome.co.uk

5 years ago

My mum has been at Engelberg for 6 years and has always been happy and well looked after. The staff are friendly and caring and it has really helped my mum that there is continuity of staffing with many long-serving staff who have got to know her well. This applies to all of the team, not just the care staff but also for example: kitchen staff coming out to ask residents if they enjoyed their food; maintenance staff helping with issues with TV, phone & broadband; cleaning staff being friendly and helping with things in the r... read more

Richard C 

on Carehome.co.uk

5 years ago

My aunt has settled very well at the home and tells us she is quite happy - although still misses her own flat as you would expect. She has a nice bedroom with a garden view, similar to the flat she left. The staff were very welcoming and have looked after her very well and are always encouraging her to join in activities that she enjoys. Due to COVID-19 we have been unable to visit regularly but when we telephone the staff are always very helpful and have allowed us to see my aunt through the window or at a distance in the ... read more

J S 

on Carehome.co.uk

5 years ago

Mum moved into Engelberg just before COVID lockdown happened in March and I can not praise the staff for their care, dedication and compassion that they have given to both the residents and their families during this difficult time. They have continued with activities, introduced social media and video links to ensure that we are always able to be in contact and most recently organising garden visits for us. Mum is extremely happy here, all her needs are always met, nothing is too much trouble. Very caring staff and I am kep... read more

Ann S 

on Carehome.co.uk

5 years ago

My mother has been a resident at Engelberg since October 2018. At all times she has been extremely well looked after. The care from all the staff during lockdown has been exceptional. Not only have they cared for her physical needs but also her emotional ones too. They have ensured that I have been regularly informed about her welfare and the genuine care I receive whenever I telephone has given me peace of mind that mom is still receiving the best care she can have. Activities have continued, albeit differently, and the reg... read more