Engelberg Care Home

Angela F 

on Carehome.co.uk

4 years ago

We found every member of staff that we had contact with went out of their way to make us and the resident feel listened to and cared for. This was our first contact with the care system and it came at a very difficult time during Covid. The resident had many challenging needs that we had struggled to meet whilst having very little support so to find somewhere where we feel they understood what was needed and did everything in their power to help meet these needs and help us navigate the complex care system. Unfortunately, he... read more

Martin W 

on Carehome.co.uk

4 years ago

My aunt has been a resident at Engelberg for five months and has settled in well, although she is over 100-years old, she has very good mental capacity and tells me that she is content and appreciates the activities that are provided during the day, and she likes the choice of mixing with others or staying in her room if she is tired. The food is good and the chef took the trouble to speak to her personally and enquire why she wasn’t eating much during a period when she lost her appetite. My aunt is a Christian and regularly... read more

Maggie R 

on Carehome.co.uk

4 years ago

We have found all the staff to be helpful and the care staff very caring. My relative has settled in very well and is happy with the care received. The regular staff are taking great care of him and I feel they genuinely care about his welfare which is very good to see. My dealings with the office, senior care staff have all been very positive also. My father is very pleased with the food, which is small portions which suits him and served often, he actually has put a little bit of weight on which is good. 

Paul M 

on Carehome.co.uk

5 years ago

Unable to comment fully on experience due to Covid restrictions. Not being able to enter the building except for visiting room. Mom seems to have settled quite quickly and seems to be happy with the care she is receiving. Any queries we have had have been addressed promptly by the staff. 

Laura 

on Carehome.co.uk

5 years ago

This is the 1st time my father has had to go to a home for respite, there was no real-time to plan as he went in due to his wife going to hospital as an emergency. Staff were friendly and supportive especially as visiting was restricted due to covid. For my father, the fact the home has strong church links was a great comfort to him. He is a very proud man and the staff ensured his dignity was always maintained. While there, he informed me he felt very at ease and care staff were very knowledgeable and always happy to help h... read more

Andrew C 

on Carehome.co.uk

5 years ago

My mother has been at Engelberg now for 6 weeks. Due to the Corona Virus pandemic, she spent the first two weeks in quarantine; she has subsequently moved into her own room. Although Mom's been in the home a relatively short period of time, it's become clear that the care and attention she is receiving currently is very good to outstanding. Obviously, Mom's had to make adjustments following what, for many, is undoubtedly a big upheaval, but it's clear she is now beginning to settle in really well. The staff are both friendly... read more

Christine W 

on Carehome.co.uk

5 years ago

My very elderly uncle, who had been living independently with no apparent health problems, fell ill in the summer, during the COVID-19 pandemic. It was apparent that he could not continue living alone, but we, his relatives, were not familiar with any local care homes, nor were we able to inspect any, as they were all closed to visitors. I am so thankful that a neighbour of my Uncle recommended Engelberg in the warmest terms and that the home had a room available. The admission process was handled swiftly, without fuss, and ... read more

Sallie B 

on Carehome.co.uk

6 years ago

All the staff are extremely friendly and the care they give is excellent. They are always very approachable and willing to keep us updated on our friend's care. I've been very impressed with the way you have handled the COVID-19 crisis. 

I P 

on Carehome.co.uk

6 years ago

My mum has been at Engelberg for 6 years and has always been happy and well looked after. The staff are friendly and caring and it has really helped my mum that there is continuity of staffing with many long-serving staff who have got to know her well. This applies to all of the team, not just the care staff but also for example: kitchen staff coming out to ask residents if they enjoyed their food; maintenance staff helping with issues with TV, phone & broadband; cleaning staff being friendly and helping with things in the r... read more