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Ever-Seal Inc.
- Gallatin, TN
About this business
Location details
894 West Albert Gallatin Avenue, Gallatin, TN, 37066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
We met with the sales representative and he explained the process and stated the advantages of having pool patio sealed. He stated the pavers would be cleaned and sealed and would be guaranteed for 25 years. I asked if the grass and some vegetation would no longer be a problem …he assured me that the plants would not ever be a problem again. This was the main concern I had and with his assurance we agreed to the project.They set date and failed to call and advise that the product was out of stock and would have to be reset. ... read more
So far I am very unhappy with the jobs done on my pavers. I have spoken with your office and my sales person and if this is not right after the 90 days, I will have to dispute my charges of $1,200.00. I was told by my salesperson that my pavers will look like they did when new but they do not. Very black still and your system took out most of the sand between the pavers. They look even worse than they did prior to your treatment.
They stink!! Bogus all the way... stay away from this company. They advertise aggressively but DO NOT BACK UP their product. The 25-year warrantee is a scam. They have no follow-up with the customer process. After repeated calls and emails (with photographs) they have yet to provide a clear process for me to receive resolution. What a joke! Their office manager Michelle is well versed in saying no -- Will now be proceeding with the Consumer protection office in TN for further action.
This has been an extremely frustrating and horrifying experience. I booked Ever-Seal, Inc. to pressure wash and seal my front porch and back deck. Waited about three weeks for them to show up (they were almost two hours late). Did not start working on the back deck until almost 6PM in the evening and did not leave my home until almost 10PM ET. They returned two more days after that to work on my front porch and oh what a mess they have made!!! We got home and my front porch was destroyed, and they even damaged my front door.... read more
Business response:
The job had to be postponed due to rain since the chemicals required to remove the coatings that she was not charged for require dryer weather to activate properly along with the time required to do the job properly since it had a coating we weren't aware of before the installers arrived. We have spoken to her several times. She's aware that the job is only partially done. The installation team is scheduled to return this Friday to complete the work.
I had an extremely disappointing experience with Ever-Seal. I booked their services and paid a 50% deposit in advance, but they never scheduled the service as they promised on three separate occasions. After numerous attempts and commitments from the sales rep to get a clear answer and the work scheduled, I decided to cancel. To make matters worse, they refused to issue a refund despite multiple attempts with the sale rep and owner. This lack of professionalism and customer service is unacceptable. I strongly advise against ... read more
Business response:
It's always bothersome when people leave bad reviews for companies that are simply following the agreed-upon terms of a contract. What would be unethical would be making random exceptions, thus making thousands of contracts worthless. Ever-Seal takes pride in our no-pressure guarantee in our sales process. We thoroughly detail our service, rates, paperwork, and warranty BEFORE someone can choose to become a client. Our process is the same for every potential client, with the only variable being the client's particular projec... read more
Worst product ever!They dont stand behind their warranty. They will let me replace the rotten board and they will come and reseal it. Why would I do that when the wood is not strengthened or protected like they said. We are having to replace the whole deck now after spending thousands on this scam. Thanks for nothing.
Business response:
Repeat complaint that has already been addressed. As explained, rot in wood cannot be stopped once it has started. Ever-Seal can and will prevent rot from developing in wood, but cannot stop existing rot from spreading. With lumber being grown faster these days, the wood is much softer and the chemicals used to treat the wood now are highly ineffective, so rot even in newer wood is found from time to time. Also, from reviewing the pictures and the response that we have already sent to the client in April of 2021, it looks li... read more
I had my walkway sealed with their ever-seal product which was to last 30 +years. Less than 3 years after product application, the walkway has the same mold problem for which we had the walkway sealed in the first place. I have asked to have someone come out to my home and evaluate the lack of efficacy of the product in such a short interval. I was told repeatedly that the pictures I sent indicated the walkway was just dirty and that I should use a Krud product to clean it. I tried to assure them that the walkway had gotten ... read more
Business response:
As explained to the customer via email, as we also did during his original presentation, and in writing on his paperwork that he signed that he understood, and again via the installation team, Ever-Seal is a penetrant and NOT a top-coat. Ever-Seal is designed to work from the inside-out, filling in the pores of the concrete. It is specifically designed to evaporate off the excess at the surface as to not leave a slippery finish as well as allow clients to paint, stain, or apply a top-coat if desired. We very clearly state th... read more
NEVER do business with this company! They ignored all of my emails and horrific pictures of how my driveway was left. My attorney reached out to them but they ignored him, BBB ********* reached out and they ignored them! Have repeatedly tried to get 1/2 of my money back since work was suppose to be done late 2021. Could go to court and win but not able. I am a fairly new widow who was taken advantage of by ********* of **************, **. DO NOT USE them! They do not complete work. I paid for pressure washing, and sealer $5,... read more
Please don't do business with EverSeal EVER. Even after canceling my contract, I have been given the run around on when I was going to receive my $969.00 deposit. I have been waiting now for a month for EverSeal to return my deposit.
Frequently asked questions about Ever-Seal Inc.
How is Ever-Seal Inc. rated?
Ever-Seal Inc. has a 3.2 star rating with 178 reviews.
When is Ever-Seal Inc. open?
Ever-Seal Inc. is open now. It will close at 4:00 p.m.