Eversfield Care Home - Elizabeth Finn Homes

4.7

Skilled Nursing
Surrey, ENG

About this business

Healthcare Skilled Nursing

Location details

56 Reigate Road, Reigate, Surrey, ENG, RH2 0QR, United Kingdom

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4.784 reviews

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Jo S

2 weeks ago

Mum is very happy at Eversfield and views it as her home now. She loves her room and the grounds but most of all the lovely care provided by all the staff - from the cleaners, carers, nurses, maintenance staff, entertainment staff, reception team, kitchen team, and the management team. Staff are very friendly and smiley to both residents and visitors which makes Eversfield a very welcoming 'home' environment.

Business response:

Thank you so much for your lovely review. We are delighted to be able to support your mother and that she is very happy with us. Always a pleasure to see her family visit.

Jo G

2 weeks ago

The care and nursing staff are all very friendly and show a caring attitude to my parents who are both residents here. Mums room is bright and airy with a lovely view out to the garden. The management, admin and maintenance teams are always welcoming as well as approachable and will cater for all needs.

Business response:

Thank you for your lovely review. It's always a pleasure to care for your mother.

A A

a month ago

My mum has been 'trialing' your care home for two weeks with a view to becoming a permanent resident soon. The welcome she has received from the staff and the way they all work together as a team is remarkable. Everyone is friendly and cheerful and I have noticed the compassion shown to residents by the staff - it is so lovely to witness. Unsuprisingly Mum has chosen to stay.

Business response:

Thank you so much for that lovely review. It is a pleasure to have mum here and delighted she has chosen to stay at Eversfield.

Helen B

a month ago

Mum recently had a spell in hospital and was so looking forward to getting back "home" to Eversfield and her room. She particularly mentioned looking forward to seeing her staff and resident friends. She was given a tremendous welcome back to the home with team members popping out to warmly greet her as she was transported back to her room. It's such a caring and nurturing environment in spite of the growth related staff continuity teething pains.

Business response:

Many thanks for that glowing review. I am delighted mum views Eversfield as home. It means so much to us that she is happy and well care for.

Amz S

a month ago

I recently visited Eversfield Care home as my uncle was in the home for a respite care. Let me just first start with on how clean the home was. How well the staff was greeting us when we came to the home and also how caring they were towards all the service users including my uncle. The manager was also very helpful and was there to listen to us. She was very professional and so was the staff. I also noticed they were going round providing ice lollies and cold drinks to everyone in the home during this hot weather. Honestly ... read more

Business response:

Thank you so much for your lovely review. We appreciate your feedback. The ice lollies were a big hit all round! Very important to ensure our residents are safe and well in this climate. I shall share your kind comments with the team.

H F

2 months ago

I can say it feels like a true home away from home. The staff here are genuinely friendly and caring, always ready to lend a helping hand or share a kind word. Mary, the manager, brings a level of professionalism and warmth that is truly inspiring. She is often seen interacting with residents, making sure everyone feels comfortable and included. If you're looking for a loving and supportive environment for your loved ones, I can't recommend this place highly enough.

Business response:

Many thanks for that lovely review. It is a pleasure being part of the Eversfield community and I am very pleased your visit was so positive.

Jane W

2 months ago

My sister and I have been so impressed by the are and attention given to Dad, especially as he is unwell. We are particularly grateful to the nursing staff who manage to be both incredibly professional and sympathetic at the same time. Dad is truly in capable hands.

Business response:

Thank you so much for your lovely review. It is a pleasure having your father with us.

S W

a week ago

The facility is very well maintained and the nursing staff are very attentive and provide exceptional care. However, according to my mother (a resident), the food leaves something to be desired. She says it is often cold when it arrives in her room and frequently has no taste. The shame is that she otherwise loves Eversfield but this food issue may cause her to move to another care home.

Business response:

Thank you for your feedback and your lovely review . The food concern is being addressed which we will resolve. Not all days are the same so we can look at the positives and act to improve. Chef will go to see mum to apologise and act on improving immediately. Feedback is important as it enables us to improve. Otherwise I am so happy she is here with us, a truly lovely lady and that you are happy with care and nursing.

M W

2 months ago

Marked down food and drink as we still have issues with menu and Mum does not always get what we have ticked on the list. She eats very little anyway so it is important she gets what it says on the sheet. I try and be there meal times to ensure it is current but obviously not sure what happens other days as Mum would not make a fuss.

Business response:

Many thanks for your honest review which we will look into. I will be very happy to meet with you and chef to review the menu. Thank you for an overall very positive review. We appreciate feedback