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56 Reigate Road, Reigate, Surrey, ENG, RH2 0QR, United Kingdom
Get directionsI always find the staff welcoming and caring. What I most appreciate is that when I visit or call they all obviously know my mother and who she is and how she is. This is all staff, the clinical, administration staff, and those organising activities. This means a lot to our family and we can feel it's her home, as she does.
Business response:
Thank you very much for the feedback. It is a pleasure looking after your mum.
The staff have been very good and caring to my mother. Especially as she has been difficult and refused to leave her room other than to go to the hairdresser.
There is always someone to park, but everyone is always so polite. Every week I'm given coffee and gorgeous cake. The staff are always great and very helpful. I will highly recommend.
Business response:
Thank you for your feedback. Really lovely to hear. See you soon.
Outstanding new receptionist and manager. Nothing was too much trouble, and I could tell the friend I was visiting was well looked after and safe. A well-organised visit from start to finish. A very pleasant experience.
Business response:
Hi Vanessa, thank you for your kind feedback, and you are welcome anytime. See you soon.
Very happy with the care and service the home is providing. My mother seems very happy at the home and I am confident that she is receiving the best of care.
Business response:
Thank you very much for your review. I'm so pleased you are happy with the care your mum receives, she is quite a character who puts a smile on the faces of staff every day with her humour.
My mother has been a resident for four years and has been very happy at Eversfield, having a lovely room and great staff who care for her very well. The home has been exceptional in preventing covid infection even though the current intercom/screen makes conversations difficult. I am hoping that my mother and I can see each other in her room when we've both had our second vaccination and more than one constant visitor will be allowed as my sister has not seen mum for about a year, except one visit when things were relaxed.
Business response:
Thank you for your review. I'm really pleased to hear that your Mum is happy to be with us. She is highly thought of by all at the home, and the carers very much enjoy working with her.
My mother has enjoyed a lovely bright room with access to the garden at Eversfield for several years. The staff have always been friendly and caring. The last year has been a struggle for everyone but the team at Eversfield has risen to the challenge. Unlike many homes, I was able to visit my mother throughout 2020 on a 'by appointment' basis. As the Covid situation deteriorated Eversfield stayed ahead of the game. They now have a dedicated Covid safe visiting room and all visitors must pass a test before being allowed entry... read more
Business response:
Thank you for such a lovely review. Your mum is such a pleasure to care for and is held in high regard by everyone. Thank you also for acknowledging the work the team has put in to keep the home safe, which we will continue to do as long as we need to. Fortunately, because people are in 'bubbles' we can continue with the activities, dining and socialising as long as we maintain social distancing, and the visiting is an absolute necessity to keep residents spirits up! Once again, thank you.
Such lovely and kind care given to my mother during her extended respite stay at Eversfield. She was overwhelmed by the kindness and gentleness of every member of staff. Especially grateful for the thorough precautions taken to protect all residents and staff during the trying days of lockdown and for keeping us in touch with mum throughout.
Business response:
Thank you for your lovely review. We really enjoyed your mum being here and had some amazing conversations with her. Everyone was sorry to see her leave and wish her and her family all the best.
Such kindness, such compassion shown by every single member of staff. Nothing is too much trouble. Professional and outstanding care at all times. Thank you all for my stay here. I am so so grateful.
Business response:
Thank you for your lovely review. It was such a pleasure having you stay with us and you're welcome back any time. I will pass this on to the team. Stay safe and take care.
Eversfield Care Home - Elizabeth Finn Homes has a 4.8 star rating with 54 reviews.
Eversfield Care Home - Elizabeth Finn Homes is open now. It is open 24/7.