Eversfield Care Home - Elizabeth Finn Homes

4.8

Skilled Nursing
Surrey, ENG

About this business

Healthcare Skilled Nursing

Location details

56 Reigate Road, Reigate, Surrey, ENG, RH2 0QR, United Kingdom

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4.871 reviews

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Glenys M

5 months ago

We are relieved that Pat survived transfer from the west midlands. She has responded well to care, companionship and good food. We are s happy that we transferred Pat to Everfield.

Business response:

We are very happy to have Pat here at Eversfield, who has settled and joins in with the other residents in our activities. We are looking forward to welcoming you on Christmas Day to have lunch with Pat.

H L

5 months ago

The nurses and carers were all very kind and attentive to my mum. The range and frequency of activities was excellent for socialisation and sessions were run by enthusiastic team members. Her room was lovely, light, spacious and attractive. The building itself is very attractive with lots of space and plenty of different living rooms - more like a country house hotel than a care home.

Business response:

Thank you for you lovely review of Eversfield. We do miss your Mum and we would welcome her back anytime, even for a cheeky activity or two.

Graham M

5 months ago

Such a warm and caring place from the moment I entered the building Chole and Kate in the front office really knew how to treat us. We sat and had a lovely lunch together and noticed all the staff were attentive and polite. Everywhere was bright, fresh and clean. My mum and dad felt and looked happy!

Business response:

Thank you so much for your lovely review. We love having your Mum and Dad here, they both have settled in well and it now feels like they have always been part of our Eversfield family. We are looking forward to spending Christmas with them both.

Maureen W

7 months ago

Overall, we are very happy with the care Mum receives. We have had issues with her menu choices, but we are working with the chef to correct the issues. It is not about the quality of food, but more to do with a breakdown in communication between ticket items on the sheet and what mum actually receives. Yesterday, I was there for supper time and mum did not receive what was ticked on the sheet.

Business response:

Thank you Maureen for your review. I will highlight this to Josephine, who is our new General Manager, who will make sure that this is brought to the relevant staff's attention and to make sure that their communication is rectified. Thank you for all your other positive points.

W W

a year ago

We visited my husband's Aunt for her 100 years birthday party yesterday. It was a lovely occasion decorations were up and plenty of seating available for chatting. The room was light and airy with a very pleasant conservatory addition where the food was served. The great grand children were enjoying the activities in a separate room but popped in and out in a sociable way. A wonderful assortment of sandwiches, cake and desserts plus plentiful beverages. Overall we are so pleased that my husband's favourite Aunt is being so w... read more

Business response:

Thank you for your lovely feedback. We are pleased that your husbands Aunt enjoyed her 100th birthday party with all her family and friends and that the Eversfield team were able to make it a memorable day.

Maureen W

a year ago

Very welcoming friendly atmosphere. Excellent decor with light and airy rooms. Feels more like a hotel than a care home. All requests are handled quickly and efficiently. Mum is very well looked after and we have peace of mind for her safety and wellbeing.

Business response:

Thank you, the safety and wellbeing of our residents is paramount to the Eversfield team. Your comments are greatly appreciated and will be shared with all the team.

Hamish B

a year ago

Mum has been resident at Eversfield for nearly three years now. I am so pleased that we found Eversfield for her amid other suspect alternatives. The environment is stylish and well appointed with good facilities. Though this is lovely, by far the thing I value most is the team that work there from the kitchen through housekeeping, maintenance, the nursing and entertainment staff, reception and management. From the very start, they have all shown genuine caring and have provided excellent service. It was challenging for Mum ... read more

Business response:

Thank you for taking the time to leave a review and for your wonderful feedback which we will share with all the team.

F W

a year ago

My mother's health has transformed since she became a resident back in September 2024. Her skin glows, she smiles now and she looks so well. The staff have all gone above and beyond to look after my mum and I am ever so grateful. I now have peace of mind knowing she is safe and surrounded by people who are so caring. Thank you Eversfield.

Business response:

Thank you for your lovely review. We are so pleased that your mother has improved so much since she came to Eversfield and is enjoying living here. We will share this with the team.

C B

a year ago

Eversfield is one of the most inviting care homes I have visited. There is always a welcoming hello and smile from those who answer the door, and that welcome continues as I walk through the home, from everyone I meet. The atmosphere is light and airy and has the ambience of a quality hotel. Care is taken to dress the communal rooms with decorations for the relevant season. All the staff are attentive to the residents and are unfailingly kind and supportive, and patience is definitely on offer all the time. There are numerou... read more

Business response:

Thank you for your lovely review which I will share with the team. They are always so pleased when they hear such positive feedback.