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Exceptional Emergency Center - Port Arthur

4.2

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Location details

3330 FM 365, Port Arthur, TX, 77642, United States

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4.2376 reviews
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Connie Keal's profile image
Connie Keal 
recommend  Recommended
5 years ago

Great experience...friendly service and the staff was awesome... I would recommend this location...I definitely come back here. 

Business response:

Thanks for taking the time to leave us a great review, Connie! Thank you, Exceptional Emergency Center  

Bob Cholette's profile image
Bob Cholette 
recommend  Recommended
5 years ago

Exceptional Emergency Center offers the cleanest emergency room between Beaumont and Port Arthur. The staff is top notch and very kind and the doctors are well trained, helpful and they go out of their way to help. You never have to wait for hours to be seen. Usually less than 10 minutes. The emergency center is very clean and well equipped. I’ll choose Exceptional Emergency over a hospital emergency room every time. If the doctor determines you need to be hospitalized he/she will arrange your transfer to the hospital o... read more

Business response:

Bob, our staff really appreciates the great rating! Thanks, Exceptional Emergency Center  

Mike Melancon's profile image
Mike Melancon 
recommend  Recommended
5 years ago

Very professional great service. 

Business response:

Thank you for the great star rating, Mike! Thanks, Exceptional Emergency Center  

Melissa Collida-Vidrine's profile image
Melissa Collida-Vidrine 
recommend  Recommended
5 years ago

Brought my husband here twice and he received the very best care! Super friendly, clean, professional and trustworthy! Very knowledgeable staff! I work at a hospital so I’m very picky with patient care and this place is top notch! 

Business response:

Melissa, thank you for your recommendation on Exceptional Emergency Center - Port Arthur! We are pleased to see that you received such top notch patient care that you chose to bring your husband to us again! We truly believe our staff is the best around. Our ER is open 24/7 should your family ever need us again! 

Carly Suire Block's profile image
Carly Suire Block 
recommend  Recommended
5 years ago

My family and I aren't strangers to the ER unfortunately. We have been to a another outpatient one as well as the ones at local hospitals. However, Exceptional Emergency Center is by far my favorite. Each time we have come, every staff member from the reception area, radiology tech, nurses, and doctors have been thorough, understanding, efficient, and friendly. Rowdy is the best with IVs and Connie and Duong always have such amiable bedside manners. They also always answer my questions and explain things very well. We will ... read more

Business response:

Carly, thank you for the recommendation on Exceptional Emergency Center - Port Arthur and mentioning Rowdy, Connie and Duong! They really do have the best bedside manners and we are lucky to have them on our staff. Please come see us again if you ever need us! We are here 24/7!  

Brittney Wimberly's profile image
Brittney Wimberly 
recommend  Recommended
5 years ago

Came here and can say I’ve never met a nicer doctor or staff. Very understanding and quick to assist! Will forever come here for now on. 

Business response:

Brittney, thank you for your recommendation of Exceptional Emergency Center - Port Arthur! We take pride in having the most exceptional ER staff in Southeast Texas. We here for you 24/7! 

Sarah Coats's profile image
Sarah Coats 
recommend  Recommended
6 years ago

They are all very sweet and there good staff there . 

Business response:

Sarah, thank you for your recommendation of Exceptional Emergency Center - Port Arthur and mentioning our wonderful staff! We think they are truly exceptional! 

David Wright's profile image
David Wright 
4 years ago

Worst medical care I've received in my life, including hospitals, Drs, and ERs. Visited mid August after bicycle/car accident. Bled from many scrapes etc the entire visit. Asked numerous times if someone could clean my wounds. Even bled down the hall walking to and from x-ray and told them I was leaving blood on the floor.. Finally a few minutes before we left, maybe 5 or 6 hours later, nurse came in and sprayed something on my road rash and blotted it.. then put splint and wrapping over my arm's bleeding dirty wounds a... read more

Business response:

Hi David, We're disappointed to see your star rating, but we would love the opportunity to make it up to you. Please reach out to us at info@ehc24.com or call one of our patient advocates at 469-638-8890 to discuss your experience. We're looking forward to hearing from you. Thank you, Exceptional Emergency Center  

Alice Scott's profile image
Alice Scott 
4 years ago

The nurse got angry when I didn't wish to get an x-ray at that time. And just dismissed me. 

Business response:

Hi Alice, We're sorry to see your star rating. We would love the opportunity to address any issues and turn your experience around. If you're willing, please reach out to our Patient advocate 469-638-8890. Thanks, Exceptional Emergency Center  

Frequently asked questions about Exceptional Emergency Center - Port Arthur

How is Exceptional Emergency Center - Port Arthur rated?

Exceptional Emergency Center - Port Arthur has a 4.2 star rating with 376 reviews. 

When is Exceptional Emergency Center - Port Arthur open?

Exceptional Emergency Center - Port Arthur is open now. It is open 24/7.