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Exceptional Emergency Center - Port Arthur
- Emergency Rooms
- Port Arthur, TX
About this business
Location details
3330 FM 365, Port Arthur, TX, 77642, United States
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RecommendedThe staff was very helpful!!!!!!
Business response:
Thank you Michelle, your satisfaction is our goal! Thanks, Exceptional Emergency Center
I went today to try to get the covid 19 test, i went on line they asked for my name and phone number. they said they will call me. to wait on the parking lot. ofter 2 hrs waiting, I went and asked them . like how much longer. they told me like 6 more hrs. that they will called me when it was my turn. 5 and 1/2 they called me to let me know that they are not accepting any more people. that I have to wait until 2 more days, just to get the test. this is ridiculous. it looks like they don't know what they're doing. th... read more
Business response:
Gloria, we appreciate your feedback and apologize that you did not experience our exceptional ER care. Our staff is working around the clock to do our best to navigate through this challenging time of the COVID-19 Pandemic. We have recently made changes to our policy to assure that none of our patients have to wait multiple hours as you did. Again, we apologize and hope to gain your trust back in the future. Stay safe & healthy!
We had more than one bad experience here. Dr O is horrible and will prevent us from ever returning to this establishment. She misdiagnosed both of my children with strep when come to find out when taken back in to another establishment the next day after seeing Dr O for rising fevers despite meds, they both had pneumonia and were very close to needing to be hospitalized. Before even looking at my youngest she tried to tell me that “lesson number 1 parents some things are viral”. Well I’m no newbie to the parenting game and h... read more
Business response:
Hi, Ashley. We set an exceptionally high standard for ourselves, and we’re sorry to hear this was not met during your visit to our center. If you would be willing to discuss further please call us at (409) 224-1451. Thank you for your review.
Frequently asked questions about Exceptional Emergency Center - Port Arthur
How is Exceptional Emergency Center - Port Arthur rated?
Exceptional Emergency Center - Port Arthur has a 4.2 star rating with 376 reviews.
When is Exceptional Emergency Center - Port Arthur open?
Exceptional Emergency Center - Port Arthur is open now. It is open 24/7.