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Exceptional Emergency Center - Port Arthur
- Emergency Rooms
- Port Arthur, TX
About this business
Location details
3330 FM 365, Port Arthur, TX, 77642, United States
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Most ignorant people. My father is hearing impaired so he can not hear, he was born that way and these people were very rude showing discrimination because he is deaf. We will not be back!! Very unprofessional, maybe y’all should learn to work on your bedside manners. When someone comes in that speaks a different language, how do you communicate with them? Some of these nurses lack common sense. Also he was coughing up blood so we were worried and all they did was check his blood pressure, we could’ve done that at home. Wast... read more
Business response:
Hi Amanda, It looks like we missed the mark. We'd love the opportunity to discuss your experience and do what we can to turn it around. If you're willing, please contact us at info@ehc24.com or call one of our patients advocates 469-638-8890. We're looking forward to hearing from you. Thank you, Exceptional Emergency Center
Went in after taking a bad fall while fishing on Pleasure Island. I needed 4 stitches in my head, and a CT scan. Nothing offered for pain, although I had bled profusely from a gash on my head. The physician gave me a scripted speech about why he couldn't prescribe anything stronger than Tylenol #3. These physicians are more afraid of the DEA, than they are concerned about patient care. After waiting over an hour for CT results, I walked out of the facility. I later received an email to contact a patient advocate, which I di... read more
Business response:
Our goal is to provide our Patients with a 5-star experience and it looks like we failed to do that with you. If you're willing, please reach out to our Patient service department at info@ehc24.com or call one of our patient advocates 469-638-8890 to discuss how we can make it up to you. Thanks, Exceptional Emergency Center
Took my son here for some sort of rash on his foot, the doctor looked at it him for 5 minutes and said “I’ve never seen this, take him somewhere else”. My child is clearly in pain and they literally did nothing for him.
Business response:
Hi Lacie, It looks like we missed the mark. We'd love the opportunity to discuss your experience and do what we can to turn it around. If you're willing, please contact us at info@ehc24.com or call one of our patients advocates 469-638-8890. We're looking forward to hearing from you. Thank you, Exceptional Emergency Center
took grandbaby for fever, no breathing issues whatsoever yet Covid was shoved down the parents throats. refused testing as it doesnt mean covid is what everyone has. dont make the parents feel like bad parents when they refuse because that's is not the issue.
Business response:
Dear Sheila, Thanks for sharing your rating. We're sorry your experience didn't match your expectations. We would love the opportunity to do better. Please feel free to reach out to us at info@ehc24.com or call our patient advocates at 469-638-8890 to discuss your experience. We look forward to talking to you. Thank you, Exceptional Emergency Center
By far the worst experience I have ever encountered at any facility in my life. The little brat working the front desk needs to learn something about customer service and the way to speak to people. Yes, I understand everybody is stressed right now due to COVID, but the fact of the matter if that this little girl was rude to everyone who walked through the door that most of them turned around and walked out. I would rather walk barefoot over legos before ever going back to this facility.
Business response:
Hi Cody, We're sorry to see your star rating. We would love the opportunity to address any issues and turn your experience around. If you're willing, please reach out to our Patient advocate 469-638-8890. Thanks, Exceptional Emergency Center
I was told at St Elizabeth that i did NOT have pneumonia or a stroke!!!!!!you said i did!
Business response:
Hi Kathy Tinsley, We're disappointed to see your star rating, but we would love the opportunity to make it up to you. Please reach out to us at info@ehc24.com or call one of our patient advocates at 469-638-8890 to discuss your experience. We're looking forward to hearing from you. Thank you, Exceptional Emergency Center
We made appointments for 8:40 and 9:00 pm to be tested for COVID and it is now almost midnight and we have yet to be called to come in and be tested. All we're told is they don't know a timeline that there are still ER patients in the back.
Business response:
Hi Kayla, It looks like we missed the mark. We'd love the opportunity to discuss your experience and do what we can to turn it around. If you're willing, please contact us at info@ehc24.com or call one of our patients advocates 469-638-8890. We're looking forward to hearing from you. Thank you, Exceptional Emergency Center
Not enough staff!! Waited 2 hr for an appointment!!
Business response:
Our goal is to provide our Patients with a 5-star experience and it looks like we failed to do that with you. If you're willing, please reach out to our Patient service department at info@ehc24.com or call one of our patient advocates 469-638-8890 to discuss how we can make it up to you. Thanks, Exceptional Emergency Center
RecommendedEven after I was told they were running behind the wait was quicker then I thought
Frequently asked questions about Exceptional Emergency Center - Port Arthur
How is Exceptional Emergency Center - Port Arthur rated?
Exceptional Emergency Center - Port Arthur has a 4.2 star rating with 376 reviews.
When is Exceptional Emergency Center - Port Arthur open?
Exceptional Emergency Center - Port Arthur is open now. It is open 24/7.