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Extra Space Storage
- Self Storage
- Atlanta, GA
About this business
Location details
600 Virginia Ave NE, Atlanta, GA, 30306, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
My rent went from $260 to $346 within a matter 3 to 4 months. After speaking with the manager, they decrease it to $308. However, I was told that my account would be reviewed again at the end of the year and there was a possibility that my rent would increase again. I just moved my belongings to a different storage facility that was cheaper and my monthly rent would be the same for the first year. I will NEVER rent from Extra Storage again and I will NEVER recommend anyone to rent from them.
Business response:
We sincerely apologize for any inconvenience caused by the rent increase. We understand your frustration with the situation, and we appreciate you taking the time to speak with our manager about your concerns. We regret that we were unable to meet your expectations regarding pricing stability. Thank you for your feedback, as it helps us improve our services.
Please think twice before using this place for storage. They increase your rate TREMENDOUSLY every few months. The rate they give you when you sign up initially is a scam. I have been there 7 months and have had two rate increases. This second increase was the last straw I am discontinuing my business with them. I wish I could give no stars, even one star is too good.
Business response:
Hi Cecelia, thank you for taking the time to share your experience with us. The value of our units changes from month to month based on market values. Periodically we adjust rates to reflect the current value. We would love to speak with you directly. Please call us to discuss your rental rate at 888-storage.
Rats ate holes in my stuff. Rat shit everywhere ate through my couch and all my baby's stuff I had to throw away-- piss and holes I moved out and they charged me another month for leaving a couple things. I couldn't make it back in time to get it out because I was out of town. Now I am in collections Don't mess with these guys. You will regret it After years of rental and making money off of me they turn asshole as soon as you are ready to move on. They are nice as long as you're giving them money but as soon as you're not..... read more
Business response:
Hi Sam, thank you for sharing your experience with us. Our "Clean and Green" policy is intended to keep all of our facilities to a high standard. We're sorry to hear that your experience was negative and will be sure to share this feedback internally.
Purchase more carts, we certainly pay enough money that I shouldn't have to walk around the entire facility when no one else is in the Storage Unit to find a cart!
Business response:
We're sorry to hear you experienced this issue, Dominick. We offer push carts that may be used free of charge on a first come, first serve basis. If you need a push cart to transport your belongings again, please let our facility manager know by reaching us at (404) 874-7410, and they will be happy to assist you.
Rented a 10x20 in November 2023. Today (1/13/24) received a notice of an increase in the monthly rental by 50%, from $200 to $300 per month. Customer service reminded me the contract stated rates could rise at their choice based on market conditions. Obviously their business model is to scam customers into renting at xx price then quickly raise the price by 50% after customer has already moved items into the unit. Basically telling customers go somewhere else if you don't like it! Plan to report this to the BBB with d... read more
Business response:
Thank you for leaving us a rating, David. We're sorry to hear that you're unsatisfied with your monthly rate. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. Rates are adjusted periodically due to market value. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Idk how this storage thing is suppose to work but this place is suspect af. They lure you in with a low price so you choose them over other companies, then raise the rates every 6 months! They say its only once a year, its twice a year. & its not like $5-$10, its 50%+. They'll say its the market, but why so many of your units empty then? On top of that, lights dont work, never get fixed so what is the high price increase paying for then? Then the guy next to my unit was sleeping in his unit, which tracks cuz depending on how... read more
Business response:
Hi Navy, thank you for the review. We are sorry to hear you are not happy with your rate increase. If a rate increase is necessary, we send a notification to the mailing address on file 30 days in advance before it takes effect. We want any change in rate to be transparent and we want you to be getting a fair rate. We usually adjust the rates to get closer to what the units are actually worth. Please give us a call at 888-storage if you'd like us to look into any assistance or other options to help with your rate that we may... read more
Would give zero stars if I could. Our unit and 12 others were broken into. Thousands of dollars worth stolen. It HAD to be an inside job. The thieves had access to multiple floors which have limited access by code only (supposedly). Shockingly no help given by their video and no prevention by their security. Would not trust this company. Update: 3/30/2020. Came to empty out our unit as we don't trust this company. And what do we find, our unit was broken into yet again. This time the thieves cut the hasp. I walked along th... read more
Business response:
Hi Heather, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at 888-STORAGE?
Yes, it is convenient to have a storage space located so close to Midtown, but watch out. You rent a space for an acceptable rate and then you get a notice that the rate is going up. Then in a short time you get another notice that the rate is going up again. You have to pay for convenience I guess. My unit went from $47 (with insurance) to $57 to now $67. I will be getting my belongings out before this new rate hike takes effect. Renters beware!
I rent a space and told the lady at front that a friend of mine will go to pick up some of items that I left at the space, some way she call police knowing that he will come her judgment went for looking or way to dress he got key and code number from me, what she did know what kind a person she was dealing with he is a real nice person nothing like this lady and like I told her that I never met a dark soul like her, she is evil on earth, she did not call me at least and ask if she new what she WA doing, any way I will not ... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,310 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.