Extra Space Storage

Dominick R. 

on Yelp

a year ago

Purchase more carts, we certainly pay enough money that I shouldn't have to walk around the entire facility when no one else is in the Storage Unit to find a cart! 

David D. 

on Yelp

a year ago

Rented a 10x20 in November 2023. Today (1/13/24) received a notice of an increase in the monthly rental by 50%, from $200 to $300 per month. Customer service reminded me the contract stated rates could rise at their choice based on market conditions. Obviously their business model is to scam customers into renting at xx price then quickly raise the price by 50% after customer has already moved items into the unit. Basically telling customers go somewhere else if you don't like it! Plan to report this to the BBB with d... read more

Navy O. 

on Yelp

4 years ago

Idk how this storage thing is suppose to work but this place is suspect af. They lure you in with a low price so you choose them over other companies, then raise the rates every 6 months! They say its only once a year, its twice a year. & its not like $5-$10, its 50%+. They'll say its the market, but why so many of your units empty then? On top of that, lights dont work, never get fixed so what is the high price increase paying for then? Then the guy next to my unit was sleeping in his unit, which tracks cuz depending on how... read more

Heather D. 

on Yelp

5 years ago

Would give zero stars if I could. Our unit and 12 others were broken into. Thousands of dollars worth stolen. It HAD to be an inside job. The thieves had access to multiple floors which have limited access by code only (supposedly). Shockingly no help given by their video and no prevention by their security. Would not trust this company. Update: 3/30/2020. Came to empty out our unit as we don't trust this company. And what do we find, our unit was broken into yet again. This time the thieves cut the hasp. I walked along th... read more

Tim H. 

on Yelp

9 years ago

Yes, it is convenient to have a storage space located so close to Midtown, but watch out. You rent a space for an acceptable rate and then you get a notice that the rate is going up. Then in a short time you get another notice that the rate is going up again. You have to pay for convenience I guess. My unit went from $47 (with insurance) to $57 to now $67. I will be getting my belongings out before this new rate hike takes effect. Renters beware! 

Anne B. 

on Yelp

10 years ago

I rent a space and told the lady at front that a friend of mine will go to pick up some of items that I left at the space, some way she call police knowing that he will come her judgment went for looking or way to dress he got key and code number from me, what she did know what kind a person she was dealing with he is a real nice person nothing like this lady and like I told her that I never met a dark soul like her, she is evil on earth, she did not call me at least and ask if she new what she WA doing, any way I will not ... read more

Austin G. 

on Yelp

11 years ago

This storage facility raises your rates after three months of storage. They also find a way to keep you locked in and charging more because they lock your items up. The basement in the facility has flooded several times and the property gets broken into and vandalized a lot. I would not recommend this property to anyone. Also if they make you get insurance, it is not required by any law no matter how much they say it is and if you are only storing less than 5,000 dollars worth of goods, it is covered on their insurance aut... read more

Carrie M. 

on Yelp

12 years ago

While they were very pleasant when we moved in, we didn't realize this was a bait and switch operation. We just received notice that they will be raising our rental rates. Although according to the terms of our Rental Agreement, we can cancel the contract within ten days of receiving the rate increase notice, I am sure they know the cost of renting a moving truck and a wasted day of lugging our things to a new facility will probably just make us eat the extra monthly fee. This is just bad business ethics. RENTER BEWARE!!! 

T. S. S. 

on Yelp

12 years ago

RATES INCREASE OFTEN ... BE VERY CAREFUL! They start out with reasonable rates, but will increase several times a year. What might look like a deal when you move in can quickly become a trap because you won't want the expense or hassle of moving again. They know this, and they are snakes for taking advantage of us. The facilities are great, but make sure that you need them only for a very short term; otherwise, you will see your rate hike. They will tell you that increases are do to market surveys. Since the rates are no... read more