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Extra Space Storage
- Self Storage
- Orange, CA
About this business
Location details
340 S Flower St, Orange, CA, 92868, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
DO NOT COME HERE. Upon signing up, they may ask you to write a review based on their service. DON'T. Everything was good at first -or so I thought. Until they decided to raise the pricing on the unit WITHOUT informing me of the increased price as they said they would upon signing up. They claim they sent me a letter to my apartment. I informed them that the address on file is correct and that I check my mail everyday. NEVER DID I RECEIVE ANY LETTER. After asking for a refund, which they refused to give, I decided to g... read more
Business response:
We're sorry to hear this, Erik C.. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Your business means a lot to us, so if you have any additional feedback, please don’t hesitate to contact us at 888-STORAGE.
First, I would give 0 stars if I could, but I can't. Now as to why? I wouldn't trust this place for storing your items. Not only do they raise the rent by a lot, but your things are not safe here. It may seem safe because of the entry codes needed to enter the property and then to enter your storage unit building. But they do not have cameras inside buildings and therefore thieves will break locks off and steal your belongings. I am providing a photo of the damage outside of our unit that the thieves created when they broke ... read more
Business response:
Hi Vicky, We consider security our top priority and are very sorry to hear about your experience. It's devastating to know your valued belongings were stolen off our property. We value you as a customer and would like to help resolve your issue. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (714) 978-1804?
The reason I left "Extra Space Storage (ESS) approximately 3 weeks ago, after 5 months renting (and moved my personal belongings to Palmyra Mini Storage) is because of Extra Space Storage Company's unethical and unprofessional practices. But before I continue..., this is not a reflection of the employees customer service there. The employees are very courteous but also very loyal to their company; and therefore not forthcoming. Think twice before you rent a unit at Extra Space Storage. While the facility staff is pro... read more
Business response:
Hello Daniel. Thank you for taking the time to share your feedback and experience with us. Providing a positive experience to each of our customers is very important to us, and we are sorry to hear that you are not satisfied with your experience. For additional details on insurance fees and policies please visit our website FAQ section. We will be sure to take all of your feedback into account so that we can work to improve as a company. If you would like to speak with us in more detail, please give us a call at 888-storage... read more
This is the worst place to go for your storage needs. They will get you with a hook that there giving u a special price and then after 2 months they raise the rent on you with out even notifying me. What kind of business is that when we sign and agree to pay a certain price and then u just decide to raise the rent on me this place is ridiculous if they think im flgonna pay $175 for a hallway of a storage. Dont waist your money here they will raise the rent on you
Business response:
Hi George, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
HOPE THIS GETS READ BEFORE THEY TAKE IT DOWN BUT IT WILL BE ON YELP AND I WILL POST IT EVERYDAY ON THE WEBSITE IF I HAVE TO! DO NOT RENT A UNIT HERE ANTHONY IS A MEAN PERSON WITH NO SOUL, I lost my job and my unit went to auction I have employment now and I was able to pay for my unit in the auction but because my credit card won't let me take cash out and Anthony won't let me pay with the credit card my stuff is going to go to the next bidder. How ridiculous is this when I can pay it but because they only take cash he w... read more
Business response:
Thanks for taking the time to share your feedback, Susy. We'd like to talk with you more about your experience, please give us a call at 888-STORAGE or email us at customerservice@extraspace.com.
How do you even get ahold of these people. We are trying to get into our storage that clearly states open til 10pm, plus we told manager my mom was moving out tonight been 2 hrs and we can't get in, new locks on gates, no one answers phone. We rented a trailer and are supposed to get on the road at 11pm yet we are stuck waiting on trying to find a way in to get our stuff out.
Business response:
Thanks for taking the time to share your feedback, Tina. We'd like to talk with you more about your experience, please give us a call at 888-786-7243.
I've had a storage locker with them for about 6 months , moved all my stuff into their storage locker. Bunch of high end sneakers, watches, colognes , tv, gaming systems, etc... my locker was "broken" into on Oct 23 ... they went shopping through my locker ... i informed the female manager Lynn, she simply acted surprise and handed me a pamphlet to call the insurance. She didn't seemed shocked or surprised ... said it was probably my fault that I didn't make sure my lock was secured... but there was no forceful entry... file... read more
The good reviews are posted by people who have not gone through the full process!! The manager, Lynne, was lovely at the time I was signing the contract, but as soon as I had any problems, she became smug and nasty. We got charged an extra month because you must inform them of cancellation 10 days in advance. We explained our situation and Anthony just looked at us blankly and told me it was impossible to issue a refund. I don't buy that - issuing a refund is never impossible. NEVER feel comfortable with businesses ... read more
DO NOT rent from Extra Space Storage at 340 S. Flower St. Orange Ca. 92868 if you care about your stuff!!!! I repeat DO NOT!!! I have rented a unit from them since 2014, the staff was always nice to me. Until Sunday July 29, 2018, I went to my storage to get some of my jewelry, and it was gone. I had at least $5,000 worth of jewelry in my unit, including heirlooms that were going to go to my children, my sons heirloom guitar, my grandsons hot wheel collection, etc. amongst a few other things. You couldn't even tell anyone ha... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,612 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.