Extra Space Storage

Loretta N. 

on Yelp

3 years ago

If I can give a zero I would. This place crap. I believe the employees are in on the robberies here. Don't rent here is not worth it. This place is gated with a code required to enter and leave. But yet there's no damage to the gates? Haha what a joke. How can my unit get ransacked and they had time to go through all my stuff and take what they wanted. DON'T RENT HERE!! 

Carrie M. 

on Yelp

3 years ago

I have been renting a space here for years. I have been irritated over the years with the regular rate hikes, but am dumbfounded at the last one. Nearly $100 increase, 30%! I have tried to call and have gotten no answer or response to my vm. I am currently looking for a new space for my stuff and all the other companies answer their phone or call me back, so it's not an industry thing. I def would not recommend this storage facility if you want a competitive rate. They lure you in with a low rate, but don't be fooled.... read more

Mike L. 

on Yelp

3 years ago

Rented here years ago after moving from out of state and left traumatized after nearly everything we owned was completely ravaged and destroyed by rats. They claimed to have pest control and have boxes throughout the facility but those must be empty. The front desk staff got really strange when confronted as well, like they knew. I will say this, bring your own lock and get the hardest lock you can possibly find. Bait your unit for rats yourself. We brought our own lock, hard to pick. From reading these other reviews, we di... read more

Young N. 

on Yelp

3 years ago

They decided to change the doors, by ripping out my lock. Once they changed the doors I came to pick up my new keys and check my unit. Surprise! All my items in the unit is gone. They left junk, and took all the nicer stuff. Whoever robbed the place took their sweet time shifting through everything by opening boxes. According to management, they don't have cameras. Or any working ones to see anything useful. They don't check all the locks here, there's only 2 employees. The contractor who changed the doors supposedly t... read more

Tony M. 

on Yelp

3 years ago

Came in looking for a unit to rent, had a plan for using it about a year or two. They showed me a unit that was perfect for me and was what I needed. The price was a bit high but was something I could deal with. After slowly moving all my thing in there about 3 months in they sent me a notice that they where Going rise the rent about $40 witch was something that I wasn't planing on. Another Two weeks went buy they send me another notice that they where gonna change the door to several units. Meaning they would cut my lock an... read more

tori c. 

on Yelp

3 years ago

Stolen Items Don't leave your stuff here! My unit was locked when I arrived back at it a few weeks after storing my items. When I opened it, all of my big valuable items were stolen. The lock was not broken and was locked when I arrived. I had to put my combo in to get into it and unfortunately, my stuff is missing. We also talked to another man who was there at the same time and he said his tools were stolen/missing from his unit while his was still locked as well. Not sure if employees have a master key to all of the locks... read more

Erik C. 

on Yelp

3 years ago

DO NOT COME HERE. Upon signing up, they may ask you to write a review based on their service. DON'T. Everything was good at first -or so I thought. Until they decided to raise the pricing on the unit WITHOUT informing me of the increased price as they said they would upon signing up. They claim they sent me a letter to my apartment. I informed them that the address on file is correct and that I check my mail everyday. NEVER DID I RECEIVE ANY LETTER. After asking for a refund, which they refused to give, I decided to g... read more

Vicky S. 

on Yelp

4 years ago

First, I would give 0 stars if I could, but I can't. Now as to why? I wouldn't trust this place for storing your items. Not only do they raise the rent by a lot, but your things are not safe here. It may seem safe because of the entry codes needed to enter the property and then to enter your storage unit building. But they do not have cameras inside buildings and therefore thieves will break locks off and steal your belongings. I am providing a photo of the damage outside of our unit that the thieves created when they broke ... read more

Daniel C. 

on Yelp

4 years ago

The reason I left "Extra Space Storage (ESS) approximately 3 weeks ago, after 5 months renting (and moved my personal belongings to Palmyra Mini Storage) is because of Extra Space Storage Company's unethical and unprofessional practices. But before I continue..., this is not a reflection of the employees customer service there. The employees are very courteous but also very loyal to their company; and therefore not forthcoming. Think twice before you rent a unit at Extra Space Storage. While the facility staff is pro... read more