Extra Space Storage

Kevin Z. 

on Yelp

8 years ago

STOP! Do not trust these people! I rented a storage room 3 months ago and was told by the guy behind the desk that they rarely had price increases and when they did, it was a small increase and not to expect one for the first year. After only 3 months, they raised my fee by 25%! A 45.00 a month increase! When I went into the office to talk to the manager, a real Bi&@h, she was so rude I couldn't believe it. She has this smurk on her face the entire conversation, which didn't last long since she was unwilling to even discuss ... read more

Geoffrey L. 

on Yelp

9 years ago

Not really thrilled with a few things....first, I literally moved-in 4 months ago and already had a rate increase. When I called to ask why, I was told that is the "norm" to gradually increase rates within the first 5 months, then the next 9-12 months, and beyond. In other words, the rate will never stay the same or hit a ceiling once you've moved-in. I asked why and the response was "that's just the industry standard for storage places" and "it also funds our upkeep"..well, wasn't the rate I contracted for supposed to do th... read more

Diane C. 

on Yelp

10 years ago

This place is not even worth a 1 Star!! DO NOT STORE YOUR STUFF HERE!! Not only did I have the rent raised on my unit 2x in 1 year, I also had my stuff stolen! I was told that my unit was not the only one; there are several units that have been broken into. The staff, and more importantly, the manager (a women, I heard that she has been working there a long time) were just awful and handled the situation poorly. I was not compensated in anyway; in fact, I did not even receive an apology. I felt violated and confused... I cou... read more

Jeff H. 

on Yelp

10 years ago

Robbed between April 11th and April 29th...lock picked. . Police report filled csi officers on site April 30 investigating picked locked units as I was waiting for my report..they had me confused with different case. Do not store at this unit. 

Brenda W. 

on Yelp

10 years ago

APRIL 16, 2015 - IF YOU ARE A CURRENT CUSTOMER, YOUR UNIT MAY HAVE BE ROBBED. PLEASE CHECK YOUR STORAGE UNIT IMMEDIATELY. SEVERAL UNITS HAVE BEEN BROKEN INTO WITHIN THE LAST WEEK OR SO. THE LAST TIME I SPOKE WITH SOMEONE WE WERE AT 3+ AND COUNTING. Do not store your stuff here. Do not buy their locks. They do not have "superior security" as promised on their website. Google "Extra Space Storage break ins" and you'll see why. This is not the only location that has been hit within the last 2 years. This should give you an ide... read more

Colin M. 

on Yelp

10 years ago

I would have loved to give this place a 5 star review, but I cannot do that. In the beginning the service was fine and they were friendly. Prices seemed competitive even though they increased after a few months, which seemed planned. Even with that, though, I was fine with the place. My fiancee and I had a storage unit there for 8 months without issue. In the last few months conditions have arisen that it made the most sense for us to get a second unit for a short period. After moving into the new unit I wanted to grab my T... read more

Timothy G. 

on Yelp

13 years ago

I currently have a storage I'm using here and am severely disappointed. The office girl is not personable and is very direct/short when talking to you. They decided to continue charging me for insurance after I showed proof and resigned the lease. I also signed up over the web for a specific price, but once I had moved in a few months later they raised my rent 20%!!! I am stuck deciding whether to move my stuff for the principle or pay out the extra cash and be lazy. I don't know if other storage facilities play this same ri... read more