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Extra Space Storage
- Self Storage
- Orange, CA
About this business
Location details
340 S Flower St, Orange, CA, 92868, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
This is the worst place to go for your storage needs. They will get you with a hook that there giving u a special price and then after 2 months they raise the rent on you with out even notifying me. What kind of business is that when we sign and agree to pay a certain price and then u just decide to raise the rent on me this place is ridiculous if they think im flgonna pay $175 for a hallway of a storage. Dont waist your money here they will raise the rent on you
Business response:
Hi George, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
HOPE THIS GETS READ BEFORE THEY TAKE IT DOWN BUT IT WILL BE ON YELP AND I WILL POST IT EVERYDAY ON THE WEBSITE IF I HAVE TO! DO NOT RENT A UNIT HERE ANTHONY IS A MEAN PERSON WITH NO SOUL, I lost my job and my unit went to auction I have employment now and I was able to pay for my unit in the auction but because my credit card won't let me take cash out and Anthony won't let me pay with the credit card my stuff is going to go to the next bidder. How ridiculous is this when I can pay it but because they only take cash he w... read more
Business response:
Thanks for taking the time to share your feedback, Susy. We'd like to talk with you more about your experience, please give us a call at 888-STORAGE or email us at customerservice@extraspace.com.
How do you even get ahold of these people. We are trying to get into our storage that clearly states open til 10pm, plus we told manager my mom was moving out tonight been 2 hrs and we can't get in, new locks on gates, no one answers phone. We rented a trailer and are supposed to get on the road at 11pm yet we are stuck waiting on trying to find a way in to get our stuff out.
Business response:
Thanks for taking the time to share your feedback, Tina. We'd like to talk with you more about your experience, please give us a call at 888-786-7243.
I've had a storage locker with them for about 6 months , moved all my stuff into their storage locker. Bunch of high end sneakers, watches, colognes , tv, gaming systems, etc... my locker was "broken" into on Oct 23 ... they went shopping through my locker ... i informed the female manager Lynn, she simply acted surprise and handed me a pamphlet to call the insurance. She didn't seemed shocked or surprised ... said it was probably my fault that I didn't make sure my lock was secured... but there was no forceful entry... file... read more
The good reviews are posted by people who have not gone through the full process!! The manager, Lynne, was lovely at the time I was signing the contract, but as soon as I had any problems, she became smug and nasty. We got charged an extra month because you must inform them of cancellation 10 days in advance. We explained our situation and Anthony just looked at us blankly and told me it was impossible to issue a refund. I don't buy that - issuing a refund is never impossible. NEVER feel comfortable with businesses ... read more
DO NOT rent from Extra Space Storage at 340 S. Flower St. Orange Ca. 92868 if you care about your stuff!!!! I repeat DO NOT!!! I have rented a unit from them since 2014, the staff was always nice to me. Until Sunday July 29, 2018, I went to my storage to get some of my jewelry, and it was gone. I had at least $5,000 worth of jewelry in my unit, including heirlooms that were going to go to my children, my sons heirloom guitar, my grandsons hot wheel collection, etc. amongst a few other things. You couldn't even tell anyone ha... read more
STOP! Do not trust these people! I rented a storage room 3 months ago and was told by the guy behind the desk that they rarely had price increases and when they did, it was a small increase and not to expect one for the first year. After only 3 months, they raised my fee by 25%! A 45.00 a month increase! When I went into the office to talk to the manager, a real Bi&@h, she was so rude I couldn't believe it. She has this smurk on her face the entire conversation, which didn't last long since she was unwilling to even discuss ... read more
Not really thrilled with a few things....first, I literally moved-in 4 months ago and already had a rate increase. When I called to ask why, I was told that is the "norm" to gradually increase rates within the first 5 months, then the next 9-12 months, and beyond. In other words, the rate will never stay the same or hit a ceiling once you've moved-in. I asked why and the response was "that's just the industry standard for storage places" and "it also funds our upkeep"..well, wasn't the rate I contracted for supposed to do th... read more
This place is not even worth a 1 Star!! DO NOT STORE YOUR STUFF HERE!! Not only did I have the rent raised on my unit 2x in 1 year, I also had my stuff stolen! I was told that my unit was not the only one; there are several units that have been broken into. The staff, and more importantly, the manager (a women, I heard that she has been working there a long time) were just awful and handled the situation poorly. I was not compensated in anyway; in fact, I did not even receive an apology. I felt violated and confused... I cou... read more
Business response:
Diane, we are very sorry to hear this. Security is one of our top priorities at Extra Space Storage, as well as customer service. We will make sure to pass your feedback along to our team, so your concerns can be addressed. Additionally, we do occasionally need to raise our rent in order to keep up with rising maintenance costs. We apologize for any inconvenience.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,685 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.