Extra Space Storage

C M. 

on Yelp

a year ago

I would like to give 5 STARS for customers service. They all have been more than helpful and I'm not about to shoot the messengers. After all it's their job!! I can't give 0.. just an advisory.. I believe ESS doesn't value its customer relationships. They only provide the special rates for 4-6 months... depending on what? THEN, they could raise the monthly rate $60-$90.. depending on what?! You will be informed on a small white paper that comes in the mail (you may mistake as trash or advertisement) They apologize if the U... read more

Braejoun G. 

on Yelp

a year ago

Austin is a horrid advisor willing to do anything thirsty in order to get a sale even tries to direct you into leaving a good review for him during your sign up lease paperwork they get you to come in by lying about the deals they have available and were far from specific or transparent about the random fees they charge ontop of everything however the icing on the cake was when Austin tried to violate my rights and still expected me to sign the lease believing that I was desperate for a storage I can't imagine how he would h... read more

Ryan F. 

on Yelp

a year ago

I have been renting one of the larger roll up units that are out doors for over 7 years now. THIS IS THE ABSOLUTELY WORST POSSIBLE PLACE YOU COULD EVER CHOOSE TO STORE YOUR PERSONAL BELONGINGS. My unit was broken into and I had over 20k of electronics, bikes, and tools stolen out of my unit along with a ton of pictures of my family that not replaceable. I paid for there shitty renters insurance and turned in receipts and a police report for all items and never heard back ever again and never received a dollar from my claim.... read more

Sean E. 

on Yelp

2 years ago

I watched my friend deal with them, and I was in a big fan of their customer service. It seemed the management was the issue. When it came down to what he needed to be taken care of. I just happen to listen to the whole thing and not taking his point of view, but decide that I wouldn't wanna deal with it so as Vegas my review is I'm not recommending.... 

Loretta N. 

on Yelp

2 years ago

If I can give a zero I would. This place crap. I believe the employees are in on the robberies here. Don't rent here is not worth it. This place is gated with a code required to enter and leave. But yet there's no damage to the gates? Haha what a joke. How can my unit get ransacked and they had time to go through all my stuff and take what they wanted. DON'T RENT HERE!! 

Carrie M. 

on Yelp

3 years ago

I have been renting a space here for years. I have been irritated over the years with the regular rate hikes, but am dumbfounded at the last one. Nearly $100 increase, 30%! I have tried to call and have gotten no answer or response to my vm. I am currently looking for a new space for my stuff and all the other companies answer their phone or call me back, so it's not an industry thing. I def would not recommend this storage facility if you want a competitive rate. They lure you in with a low rate, but don't be fooled.... read more

Mike L. 

on Yelp

3 years ago

Rented here years ago after moving from out of state and left traumatized after nearly everything we owned was completely ravaged and destroyed by rats. They claimed to have pest control and have boxes throughout the facility but those must be empty. The front desk staff got really strange when confronted as well, like they knew. I will say this, bring your own lock and get the hardest lock you can possibly find. Bait your unit for rats yourself. We brought our own lock, hard to pick. From reading these other reviews, we di... read more

Young N. 

on Yelp

3 years ago

They decided to change the doors, by ripping out my lock. Once they changed the doors I came to pick up my new keys and check my unit. Surprise! All my items in the unit is gone. They left junk, and took all the nicer stuff. Whoever robbed the place took their sweet time shifting through everything by opening boxes. According to management, they don't have cameras. Or any working ones to see anything useful. They don't check all the locks here, there's only 2 employees. The contractor who changed the doors supposedly t... read more

tori c. 

on Yelp

3 years ago

Stolen Items Don't leave your stuff here! My unit was locked when I arrived back at it a few weeks after storing my items. When I opened it, all of my big valuable items were stolen. The lock was not broken and was locked when I arrived. I had to put my combo in to get into it and unfortunately, my stuff is missing. We also talked to another man who was there at the same time and he said his tools were stolen/missing from his unit while his was still locked as well. Not sure if employees have a master key to all of the locks... read more