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Extra Space Storage

4.7

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Location details

10115 Mission Gorge Rd, Santee, CA, 92071, United States

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WeekdayScheduleStatus
Mon06:00 a.m. to 10:00 p.m.
Tue06:00 a.m. to 10:00 p.m.
Wed06:00 a.m. to 10:00 p.m.
Thu06:00 a.m. to 10:00 p.m.
Fri06:00 a.m. to 10:00 p.m.
Sat06:00 a.m. to 10:00 p.m.
Sun06:00 a.m. to 10:00 p.m.
4.7659 reviews
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Nicole G.'s profile image
Nicole G. 
rating
10 years ago

Everyone is so friendly and helpful! This Storage place is super clean. I feel very safe there and that is a huge plus for me! I didn't think twice about renting there. Moving is tough and they make it a lot easier! Thank you ! 

Richard G.'s profile image
Richard G. 
rating
10 years ago

I'ved used Extra Space Storage a couple times and each time I have a great experience. Friendly manager that always greats you and even stops to say hi on his rounds. Clean facilities and I always feel safe storing my extra stuff here. Hours are great for getting in early or late, and the rates are very reasonable for the area. 

Frank R.'s profile image
Frank R. 
rating
10 years ago

I first inquired about a rental space on the internet and utilized the chat feature for assistance. The chat feature was quite helpful, giving me information on the location I first chose as well as locations that were cheaper. I made an online reservation and showed up about 2 hours later and had to wait about 10 minutes for the attendant. She was quite pleasant and knowledgeable, as well as helpful so I practically forgot about the short delay. Besides, I understand how these things work. The attendant showed me a few choi... read more

Jackie B.'s profile image
Jackie B. 
rating
10 years ago

Needed storage for my things till i am able to move to my permanent apt up in ramona. The staff here is very friendly and informative. The area looks safe and the manager lives in the area and can be there if there is an emergency. This place is expensive though. Rented a 10x10 at $200 which includes a mandatory insurance. If you can find a cheaper storage place do so but this place do look safe. 

Jennifer H.'s profile image
Jennifer H. 
rating
10 years ago

I just moved from another storage unit complex into Extra Space. I was amazed at how professional and friendly Carlos was. The facility is very clean and well maintained. The cost was about 1/4 of what I was paying. I know that most storage units are alike but good customer service goes a long way with me. I will be staying with Extra Space as long I need the extra space :-) 

Tonya T.'s profile image
Tonya T. 
rating
10 years ago

I would return to Extra Space without a doubt. Here's my analysis: Pros: * Extremely Clean * Secure * Exceptionally friendly service * Great location * Super good access hours * Great, competitive pricing Cons: * Noticed a few people working on vehicles, etc on site but to each their own. They were all friendly and seemingly harmless. * Must exit by 9:55 pm or gate holds you in. - That said, Carlos is a really cool guy who helps you out (even with a smile and good attitude). 

Taryn L.'s profile image
Taryn L. 
rating
10 years ago

Tonight my husband and I went to our storage unit to find that our unit flooded in one spot with the recent weekend of rain. Lucky us our towers of boxes collapsed as the bottom boxes were saturated from the water. As annoying and frustrating as this was, the manager Carlos was awesome! He didn't get an attitude about the situation, he helped us with a smile, got us new boxes and even a new unit to move into since we felt uncomfortable staying in the one we had. He gave us an extra lock to use incase we couldn't finish movin... read more

Sam O.'s profile image
Sam O. 
rating
7 months ago

If you don't want someone watching you every time you go in and you try to get something from your storage. I don't recommend you to go here the manager there she gonna harass you like she's harassing me as well. I had a two storage unit here and they're gonna expire this month. I will not renew over there at all. They don't have a nice customer service the manager, she harassing me just because I store my car parts there and every time I bring my coworker on his truck they are watching me or she sent her guy to follow me a... read more

Dani M.'s profile image
Dani M. 
rating
2 years ago

DO NOT USE THIS PLACE! WORST MANAGER EVER! Shyla literally laughed at me when I tried to explain my situation. THEY RAISED MY RENT FROM $280 to $325 after 5 months. I've tried contacting corporate about their rude employee but they won't even get back to me. GO SOMEWHERE ELSE. THIS PLACE SUCKS! 

Business response:

Hi Dani, thank you for taking the time to leave us a review. We strive to provide 5 star service to every customer that walks through our doors and are sorry to hear you did not have that experience. From time to time, rates are reviewed to keep up with market conditions. Your business is important to us, and we'd like to speak with you about your rate increase and complaint. Please call us at 888-storage. 

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 4.7 star rating with 659 reviews. 

When is Extra Space Storage open?

Extra Space Storage is open now. It will close at 10:00 p.m.