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Extra Space Storage
- Self Storage
- Santee, CA
About this business
Location details
10115 Mission Gorge Rd, Santee, CA, 92071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Very nice lady at the front counter when you go check in... But horder man 5 stalls down from me literally lives there...he's got 2 stalls and they are NO JOKE filled from top to bottom, front to back.... he pulls out a chair and just stares at his stuff. Little creepy, but he does wave when I go by, so, it's ok...not a-ok, just ok.
I will never again go to extra storage. They are not military friendly at all. I set up a storage unit at this place with the 'guarantee' that I'll get 15% discount. Didn't happen. And it's insanely over priced.
Under the current management here, I would strongly suggest that you store your belongings at another facility. I own a small business locally and have rented a space on this property for about 8 years to store my equipment. As of November 2011. I no longer rent a unit on this property. In my opinion, the facility is poorly managed. The previous manager never had any problems with vandalism, theft anything and at the time I was very happy to rent a storage space here. About 2 years ago that manager went to another prope... read more
Perfectly normal storage facility, nothing special... But the experience I've had there has been pretty frustrating. There have been numerous clerical errors resulting in me being locked out of my own storage space again and again. I'm looking to get out altogether to avoid the cost of a storage unit, but I would not come back here, and I would not recommend it.
Just an update from my prior review... the marketing dept. DID make it right and sent me a $50 Gift Card, so I appreciate that. Bob is worthless so don't take his word for anything, but kudos for the company making up for his lack of follow thru. Thanks...
Business response:
Hi Kenny, Sorry about your experience. We'd like to investigate what happened with the referral to hopefully remedy the situation. If you could send us your contact information to social@extraspace.com we'll get right on it. Thank you, Marketing.
I WILL BE MOVING MY THINGS VERY SOON!!! THEY INCREASE RENT EVERY 4 MONTHS EVEN FOR GOOD CUSTOMERS! Granted, they have been giving my a break on the regular increases because I pay on time and am a good customer, but here I am again faced with yet another rent increase and of course this time I have to accept it. OH AND I JUST FOUND RAT POOP AND A CIGARETTE BUTT IN MY STORAGE UNIT! IM NOT HAPPY!
I found the units to be unsafe for storage. The insides were only sheetrock with wood framed ceilings. This would make it very easy to break through from another unit and take your belongings. Also the door has an opening at the bottom for insects and other creepy crawlies to get into your stuff. It was also listed as climate controlled. These units are definitely not. Even though the manage was very nice and offered a good deal, I would be willing to pay more for a more secure unit somewhere else.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 659 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.