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Extra Space Storage
- Self Storage
- Santee, CA
About this business
Location details
10115 Mission Gorge Rd, Santee, CA, 92071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
don't rent here. they WILL raise your monthly payment by x2 or even x3 within the first year. absolute scam
If you don't want someone watching you every time you go in and you try to get something from your storage. I don't recommend you to go here the manager there she gonna harass you like she's harassing me as well. I had a two storage unit here and they're gonna expire this month. I will not renew over there at all. They don't have a nice customer service the manager, she harassing me just because I store my car parts there and every time I bring my coworker on his truck they are watching me or she sent her guy to follow me a... read more
DO NOT USE THIS PLACE! WORST MANAGER EVER! Shyla literally laughed at me when I tried to explain my situation. THEY RAISED MY RENT FROM $280 to $325 after 5 months. I've tried contacting corporate about their rude employee but they won't even get back to me. GO SOMEWHERE ELSE. THIS PLACE SUCKS!
Business response:
Hi Dani, thank you for taking the time to leave us a review. We strive to provide 5 star service to every customer that walks through our doors and are sorry to hear you did not have that experience. From time to time, rates are reviewed to keep up with market conditions. Your business is important to us, and we'd like to speak with you about your rate increase and complaint. Please call us at 888-storage.
Complete and utter lack of sympathy and regard for my family and I. My storage unit was destroyed by rain water from the ceiling during the heavy rains San Diego had during December. Their lack of maintenance caused black mold to fester, and puddles of rancid water to develop, destroying 3/4 of my items. I made multiple dump runs to get rid of my belongings. Was very hard not to take things with us, but after speaking with mold specialists was in our best interest and the health of my wife and three small kids to not take f... read more
Business response:
Hi Christopher, thank you for taking the time to leave us a review. We strive to provide 5 star service to every customer that walks through our doors and are sorry to hear you did not have that experience. Taking your feedback into account, we will be sure to review internally and make any necessary adjustments. Please call us at 888-storage if you'd like to discuss your experience in more detail.
It was clean, secure, the staff very helpful and friendly, and just down the hill from home. However...they raised the rent several times, much higher than any other facility in the area. I finally moved my stuff out and into the same size unit elsewhere for $100 less per month.
Business response:
Joe, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. Hi Joe, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. If you would like to discuss this with us in more detail, w... read more
I've rented a space from this facility for almost 5 years and was recently affected financially by COVID-19. I called my location to ask for a temporary reduction in the monthly rental fee which has skyrocketed over 50% during the past 4 1/2 years (I now pay $1.84 a square foot per month for a storage unit as compared to $2.14 a square foot per month for a 3 bedroom apartment with tons of amenities). I was told they'd check with corporate and get back to me soon. I waited for two weeks but did not receive a call back so I fo... read more
If I could give this company 0 stars I would. We have had our stuff stored here for the past few months now with no issues until recently they decided to change out the doors on the storage units. They said they sent out letters to inform everyone but we never received ours. It wasn't until we went to get stuff from the unit that we realized everything was put back wrong and stuff was broken and missing. They had put large items on top of fragile boxes and broke many pieces of furniture and other items. We have baby pictures... read more
WORST STORAGE EVER! I wasn't told I had to give proof of my renters insurance to the facility so they charged me more then $30 a month extra to cover my small storage space for months. Also, they wouldn't reimburse me once I showed them proof of coverage. Then they had the nerve to tell me they are raising rent $10 a month for a small storage. This place is taboo. Stay away!!
Possibly the WORST storage place ever! You can only dump one box of trash no matter if you pay high prices for this place. Management seem incompetent of pricing when asked a question even if it's the manager being asked the question. Save your time and money and go down the street to American Eagle storage where they are much friendlier and willing to help.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 707 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.