Extra Space Storage

Heather B. 

on Yelp

9 years ago

I thought I had found a great deal...They lure you in to a great deal, just to raise your rent after the 3rd month! Granted that it is in the contract, but who reads the contract?! I will from now on, but they should point that out so they don't get bad reviews & a loss of business. Not cool to slip one passed your customers Extra Space Storage. I've now found out that they will raise it AGAIN after the 9th month!! I'm out. I gave it 2 stars because it is a clean facility, I'll give them that, but I will not give anything ... read more

Robert B. 

on Yelp

9 years ago

They raise rents every 9 months, you don't even get a whole year and when you first rent it goes up in 3 months. This time it was 7%... 10 times the rate of inflation! last time it was 6%. This company is greedy. If I did not have a broken ankle (and being confined to a wheelchair) I would have moved out of here. A 5'X5' closet is now $96 per month. They quote a low price to move in and if you only need it for 1-3 months then they are cheaper than most places. If you rent long term they quickly become more expensive than mos... read more

Trent F. 

on Yelp

11 years ago

This is actually a comment on Extra Space the company, not the fine people who work at this location. They were great. Extra Space is a scam. I contracted a small (5x5) space last spring for the advertised rate of $51 - and then reluctantly agreed to cough up an extra $13 for the unadvertised mandatory insurance. I signed up for auto pay and only recently realized that my base rate of $51 had been jacked up to $66. That's over a 30% increase in a year - not even LA's greediest landlords are getting away with those kinds of... read more

Daniel B. 

on Yelp

13 years ago

I will say that the facility is clean & well maintained. It also sports a lot of security measures (CCTV, one way entry/ exit gates). And they start you off at a decent rental rate. However, the rate doesn't stay decent if you rent for an extended period of time (I've rented for just under two years & rent has been raised three times). And the customer service is, at times, infuriating - one case, I reserved a space & they rented it to somebody else four days later without telling me (they said they would hold it for seven d... read more

RoseMary H. 

on Yelp

14 years ago

These people have terrible customer service and they're spaces are very small for the prices they charge. They are a rip off. Go to another place, like KISS or Public storage. Don't waste your time on this place. 

Amelinda P. 

on Yelp

14 years ago

Very professional and clean but discovered they didn't have any flat bed carts for us to use because they let people take them off premises!! What!? 

Pili P. 

on Yelp

15 years ago

I had a myriad of problems with them. Once I called to pay and they were repeating all my info out loud. When I asked them to please not do that since I know their office is open to customers and I was hearing two people talk in the background she just said it was her co-worker and he didn't understand English. Really? They return calls 2-3 days after you leave a message and only after I call again to complain they hadn't returned them. Then when I needed to change to a bigger, drive-on unit I called to confirm they had... read more