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Extra Space Storage
- Self Storage
- North Hollywood, CA
About this business
Location details
11423 Vanowen St, North Hollywood, CA, 91605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I will be very thorough. This company is not a bad storage company. My low rating for this particular location is mainly focused on the rate and the main supervisor. We got a 8 x 12 or something for $136 when we first got here. The rates increased dramatically after the first month. As we are going through a difficult time, I couldn't believe the rate was so high, it just isn't worth having a storage in this city. I have had to deal with a weird guy here who sort of harassed people. Everybody has complained about that guy. ... read more
Business response:
We're sorry to hear this, Alena L. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. If there is anything we can do for you in the meantime, we are here to help and can be reached at (818) 503-3900.
Expensive and doesn't honor AAA discounts as stated in the AAA iPhone app. Mgmnt can't make a decision and doesn't care if you take your business elsewhere. I've paid the company over $10K over four years. Stupid me. Major competition is a mile down the street and $80 / month cheaper. I'm taking my business where it will be appreciated. I suggest you do too. I only gave this company a star because yelp made me otherwise they should have no stars.
Business response:
We're sorry to hear this, Greg H., but appreciate your review. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. It's disappointing to know we lost your business but appreciate you taking the time to let us know where we failed! Please don't hesitate to reach out to us at 888-storage to discuss this further or if you would like to reconsider storing with us.
If I could less than one star I would. DO NOT DO ANY BUSINESS WITH THIS COMPANY!!!! They are nothing but thieves! Not only do they raise the rent on you 3 times a year (even long time customers), They refuse to prorate time not used once you move out, even with weeks left. I cannot stress enough how despicable these people are! YOU HAVE BEEN WARNED!!'
Business response:
Hi Jack, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Please feel free to reach out to us directly at 888-STORAGE.
It's been a good storage place, and started out at about 150 a month which i though was a little high but was convenient to the area. In the past 6 Months they've increased the rate 3 times with hardy any notice. This time they at least called, last time they just sent an email.
--96% Increase On Rent After 5 Months!!!-- I rarely write negative reviews, but I am shocked by the corporate greed and predatory pricing practices of Extra Space Storage. After an unexpected death in the family, we ended up needing to rent 2 units from Extra Space on short notice. A few months later, Extra Space increased the monthly cost of both units, nearly DOUBLING the cost of one unit. The process of figuring out what happened has revealed Extra Space's profit-at-all-costs business model, and a stunning lack of t... read more
Business response:
Dane, thank you for taking the time to leave us a review. We strive to provide 5-star service to every customer that walks through our doors and are sorry to hear you did not have that experience. A member of our team will be reaching out to you.
This place is a complete joke. Unit was just okay... but for some reason we didn't get a light in our 10 x 10. Not the end of the world... I decided to cancel when they decided to arbitrarily raise the rent by 15% after a few months, and the told me it would be raised again in another 3 months. Not the best way to keep a customer. Screw these guys.
Got my storage unit broken into, the employees were extremely rude and unwilling to help until we showed them sign of entry. Manager told me they was a similar incident two years prior but the facility still failed to have any cameras inside the hallways to the storage units. The only cameras on sight are for the main drive way in and out of the facility, not inside the actual buildings. The camera footage was also barely usable, the resolution of the image was laughable, no face or license plate is readable. Complete rip of... read more
I've been in this storage for about 3 years now. I upgraded to a large size unit about 6 months ago for 265$ a month and life was good until a month ago, when they rented a unit across from mine to homeless people. I could not access my unit as there was trash, human feces and 2 crazy smelly bums talking about murdering people to me. Yes! Literally murdering people. I contacted the front desk as well as the corporate office at least 3 times. Not only the district manager never called me as promised and nobody tried to make t... read more
You know when people are saying it's better at Public Storage that something is wrong. In the end, it doesn't matter how nice the people are or how clean the space is if there is bait and switch going on. Raising the rent three months into a lease agreement is noxious and disgusting and they do not tell you this when you rent. THEY DO NOT MENTION IT. It's buried in the contract, which they know that no one is going to actually read. Then apparently they get to raise it nine months later - yes, two raises in one year - I... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,834 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.