Extra Space Storage

Sean S. 

on Yelp

13 years ago

What can you really say about a storage facility? Since this is my first storage unit facility I have ever used, I will say this...Secure - Check, Priced right - Check, Available help - Check, Easy access to my storage room - Check, No Need for Elevators - Check. This place is nice and clean, the front desk team is very helpful and informative, especially about payments (types, liability's, etc). As long as I make my payments, I wont be on an episode of Storage Wars! Sweet. Thanks ESS for giving me the space I need. 

Heather Rene A. 

on Yelp

13 years ago

1. This was the best deal for the size space I was renting within 5 miles of my home! Other storage spaces were quoting me similar prices for smaller units. 2. The customer service I received was great! The woman I worked with was very personable, light sense of humor & went out of her way to show me things & explain things. I experienced everything I could want for customer service. 3. The place is so clean! I've used many different storage units over the years & this was the cleanest I've seen. 4. The units in the center h... read more

Tee O. 

on Yelp

14 years ago

Went in on a Saturday and there was only one person working, Guillermo. He was with a customer but quickly acknowledged us and said that he would be with us shortly. At the same time two additional customer came in and were told the same thing. Guillermo handled all of us at the same time and was very friendly. Everyone was very patient and understood that he was the only one there. He said that he was not supposed to be there that day but the regular staff was not able to be there. He turned up the AC, re-filled the w... read more

Danielle F. 

on Yelp

10 months ago

WARNING ridiculous HIDDEN CHARGES! My rent went up $100 after just 3 months! I went from$222 to $319! The website had Zero Mention of it Being any type of "promotional rate" but they sneak it in the contract that they send you a copy of that the price "could" go up. Even so, my contract stated a LOWER number than what they tried to raise it to!! And I'm sorry but "market price" is bs, many competitors have the same size units at a lower rate but I chose this one for its location.I FEEL SCAMMED. They know that they are takin... read more

mario m. 

on Yelp

2 years ago

This place gets a 1 star for fake reviews. Lol. Just look at all the 5 star reviews. These people are fake accounts or padded. This place is a dump. Every time I come just to store things. There's people working, and there's ALWAYS a mess. Today, I couldn't even get into my storage unit due to another customer having their ENTIRE UNIT OUT IN THE CORRIDOR. To add to this, they are literally constructing something inside the unit. Wood is everywhere, and wood dust is everywhere. As I tried to make my way in, I kicked a whole p... read more

Paul o. 

on Yelp

2 years ago

LARGE UNANNOUNCED RENT INCREASES IS A COMPANYWIDE POLICY AND TACTIC SO IT AFFECTS ALL LOCATIONS, NOT JUST THE ONE I RENTED FROM. Do not rent from Extra Space Storage. 1. Hidden in their agreement is that they can (and do) raise your rent at any time. 2. After ONE MONTH at the advertised rate that I signed up for ($167/mo) they raised it by 50%!!! 3. Without notice!!! 4. Only when I called them on this did they agree to a PARTIAL refund, and would not guarantee future increases would not happen. They will always use the same ... read more

Alena L. 

on Yelp

2 years ago

I will be very thorough. This company is not a bad storage company. My low rating for this particular location is mainly focused on the rate and the main supervisor. We got a 8 x 12 or something for $136 when we first got here. The rates increased dramatically after the first month. As we are going through a difficult time, I couldn't believe the rate was so high, it just isn't worth having a storage in this city. I have had to deal with a weird guy here who sort of harassed people. Everybody has complained about that guy. ... read more

Greg H. 

on Yelp

3 years ago

Expensive and doesn't honor AAA discounts as stated in the AAA iPhone app. Mgmnt can't make a decision and doesn't care if you take your business elsewhere. I've paid the company over $10K over four years. Stupid me. Major competition is a mile down the street and $80 / month cheaper. I'm taking my business where it will be appreciated. I suggest you do too. I only gave this company a star because yelp made me otherwise they should have no stars. 

Jack R. 

on Yelp

5 years ago

If I could less than one star I would. DO NOT DO ANY BUSINESS WITH THIS COMPANY!!!! They are nothing but thieves! Not only do they raise the rent on you 3 times a year (even long time customers), They refuse to prorate time not used once you move out, even with weeks left. I cannot stress enough how despicable these people are! YOU HAVE BEEN WARNED!!'