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Extra Space Storage
- Self Storage
- Walnut, CA
About this business
Location details
19937 E Walnut Dr S, Walnut, CA, 91789, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 8:00 p.m. | |
| Tue | 06:00 a.m. to 8:00 p.m. | |
| Wed | 06:00 a.m. to 8:00 p.m. | |
| Thu | 06:00 a.m. to 8:00 p.m. | |
| Fri | 06:00 a.m. to 8:00 p.m. | |
| Sat | 06:00 a.m. to 8:00 p.m. | |
| Sun | 06:00 a.m. to 8:00 p.m. |
Their motto is first month is free!! Of course coz all my stuff also gone. Can't believe they don't have cameras inside the hall. Please be careful ppl, put at least 10 locks!! Unfortunately you didn't give me the contact name to talk to so when I tried to call and I explained to hiimwhat happened he was confused. Is this some kind of generic reply form bots when you guys receive a bad review?
Business response:
Hi Kiamat, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (909) 594-3434?
The service here sucks to say the least. We just signed up to get the unit on Saturday and I should have went with my first gut feeling. There's a sign stating that the first month is free but said we could not get the first month free because it was his last unit in that size. When I asked if he had other units available if the first month free would apply he said no. He said only when they have that special available and I told him they have it available based on the sign. He said that it says see manager for details and i... read more
Business response:
Tynecia, we're sorry to hear about your negative experience renting a unit. We advise you to reach out to the facility's manager directly to speak about pricing and the lock that was placed on your rental unit. In the meantime, we will make sure to pass your feedback along to the Walnut location to ensure better customer service in the future. Thanks for reaching out and apologies again.
After I posted my first review, I got an email from the manager saying that after talking with his superior, they would give another lock and I could either pick it up or they could send it to me by certified mail. I was staying out of town and could not pick it up, so I told them to send it to me by certified mail and not to charge my card for this as it's nothing I should have had to get in the first place. When I recently returned to town, I went to my mailbox to pick up the key, but it was not there, and there were no de... read more
i love the couple managing this location. they are the friendliest ever BUT : - the uneven concrete is so scary to drive on. - buildings are confusing & they dont give out maps - their other customers are inconsiderate ignoramuses & park in the middle of the road. (i've encountered two separate instances where they thought to just park in the middle, as if there was space on either side for other cars to pass) - we moved in on a sunday & apparently our lock hinge is uneven & does not fit the standard round locks (which we ... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 986 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 8:00 p.m.