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Extra Space Storage
- Self Storage
- Walnut, CA
About this business
Location details
19937 E Walnut Dr S, Walnut, CA, 91789, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 8:00 p.m. | |
| Tue | 06:00 a.m. to 8:00 p.m. | |
| Wed | 06:00 a.m. to 8:00 p.m. | |
| Thu | 06:00 a.m. to 8:00 p.m. | |
| Fri | 06:00 a.m. to 8:00 p.m. | |
| Sat | 06:00 a.m. to 8:00 p.m. | |
| Sun | 06:00 a.m. to 8:00 p.m. |
Extra space is awesome. Great place to store your stuff. Very clean and tidy. It was such a pleasure doing business. I highly recommend this place because they have great employees and the prices are reasonable. I give you guys 2 thumbs up!
I've used this facility for several years and the service has been excellent. The managers Nadeem & Sabeen Tabani are friendly and always say hello when they are on property. They also keep the property very clean. I would highly recommend this facility for your storage needs.
Beware! Your stuff will get stolen from here. They will go through your stuff and steal all your expensive and new products. Even when the lock is supposed to be new. They open the wall to access your unit. I contacted the manager and they tell you to put a claim in. Hassle to get police report and runaround. Claim will cover only minimum. I would suggest leave all your expensive stuff with a friends or family. This place is full of thieves. I spoke to the sheriff and they said this place have a lot of break in. I lost ... read more
Business response:
Thank you for leaving a review, Mike. We take securing your belongings seriously. We value you as a customer and would like to help resolve your issue. Please contact our office at (909) 594-3434 regarding your concerns.
They brutally raise monthly rates with no mercy They wanna do whatever they want! It's really unreasonable!
Business response:
We're sorry to hear this, Robert K. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.
******* PLEASE BEWARE OF THEFT PROBLEM ****** Please don't not store your items at this facility. It was brought to our attention that this place has been broken into on a regular. Today we have been called in to be told that our unit was broken into. I can't believe the amount of time they had to not just force entry into several unit but the amount of time they had to go through each and every box. Speaking to them the have told us this has been going on for sometime and they haven't upgraded security or done anything to p... read more
Business response:
Hi Olande, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (909) 594-3434?
If I could give this location less then a one star, I would. The new manager is very unprofessional and is not good with conflict resolution. I did not have any problems until the new Mgr started working there 4 months ago. He doesn't treat the customer, like a customer. I had too, contact the Corporate office in order to resolve the issue. And he tried to interfere with that process as well. Again, very unprofessional and demonstrated no customer relations skills.
Business response:
Thank you for the review, Angela. We are sorry to hear our team was unprofessional to work with. If there is anything we can do to turn your experience around, we would love to hear from you! We can be reached at 888-786-7243.
Am extremely upset. The gate door open becaus I was given a code noons Roos me I also needed an extra code to access the building and here' I am stuck with a loaded truck
Business response:
Hi Belen, Thanks for sharing your experience with us. We know that it's important to access your items when you need them, so we apologize that this happened. If you ever need help outside of office hours, we have an after-hours line that can assist you 24/7. They can be reached at 888-storage.
I called in the morning and by an hour i had a unit. It was clean and ready to use. I love their communication style to their clients. If highly recommended Extra space storage.
Business response:
Norma, thank you for the rating. We want all of our customers to have 5-star experiences and are disappointed we fell short. Please call 888-storage with more details so hopefully we can improve your experience next time!
My unit was broken into and everything was taken. The lock was replaced with another lock that can be purchased there in the office. The response I got was as long as there is a lock on it they assume it's fine. This isn't good enough OBVIOUSLY. Where's the protection they claim is so important? Why are there no surveillance cameras inside the hallways???Why don't they notify tenants at f there's a break in reported? I've read several other complaints on here exactly like this one and in every case, they did not warn other t... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 946 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.