Extra Space Storage

Norma R. 

on Yelp

3 years ago

I called in the morning and by an hour i had a unit. It was clean and ready to use. I love their communication style to their clients. If highly recommended Extra space storage. 

Darlene A. 

on Yelp

3 years ago

My unit was broken into and everything was taken. The lock was replaced with another lock that can be purchased there in the office. The response I got was as long as there is a lock on it they assume it's fine. This isn't good enough OBVIOUSLY. Where's the protection they claim is so important? Why are there no surveillance cameras inside the hallways???Why don't they notify tenants at f there's a break in reported? I've read several other complaints on here exactly like this one and in every case, they did not warn other t... read more

Crisp Y. 

on Yelp

3 years ago

second time I've rented at an extra space storage, never again. first time my rent increased 2x after about a year of renting with them. this time the jump was 54% after 3 months. I wish I could call these people every name in the book but Yelp won't post this review if I do. people need to know. go elsewhere 

Mel S. 

on Yelp

4 years ago

Horrible staff. My place got broken into and took almost everything. I think it was an inside job to be honest , because the staff new I didn't have the insurance on it. To clean of a job and took their sweet time to go through all my stuff . Poor security. Will never use again. 

0 0. 

on Yelp

4 years ago

ROBBERY!!! I had an inside storage unit which was broken into. Some of my valuable possessions were stolen. I had only been renting the unit for less than two months. My lock was removed and replaced with another lock. It's a disgrace that Extra Space Storage which generates millions, if not billions of dollars, refuses to place cameras inside. Another renter told me that I'm one of many people whose storages were broken into at this location. Read all the reviews from people with the same experience and avoid this facility ... read more

chelsie b. 

on Yelp

5 years ago

I rented from this at the beginning of 2020; it's only been a few months and my storage unit was broken into and replaced with a lock that wasn't mine. All of my sons stuff was stolen. When I asked the person that worked here about it, they said it's been going on for the past two months through the unit that I was renting. I asked him if they had caught the guy he said the person that was stealing was no longer there..let me say something, I understand it is not the storage space responsibility of tenants items but they sho... read more

5kidz U. 

on Yelp

5 years ago

Please make sure to BUY INSURANCE if you want to put your stuff in this place! That's the sales representative woman said in the front office I remember before we rent this place! Then, after 9 months, she's right! All our stuffs are gone! Wohooo! 

Kiamat D. 

on Yelp

5 years ago

Their motto is first month is free!! Of course coz all my stuff also gone. Can't believe they don't have cameras inside the hall. Please be careful ppl, put at least 10 locks!! Unfortunately you didn't give me the contact name to talk to so when I tried to call and I explained to hiimwhat happened he was confused. Is this some kind of generic reply form bots when you guys receive a bad review? 

Tynecia M. 

on Yelp

10 years ago

The service here sucks to say the least. We just signed up to get the unit on Saturday and I should have went with my first gut feeling. There's a sign stating that the first month is free but said we could not get the first month free because it was his last unit in that size. When I asked if he had other units available if the first month free would apply he said no. He said only when they have that special available and I told him they have it available based on the sign. He said that it says see manager for details and i... read more