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Extra Space Storage
- Self Storage
- Walnut, CA
About this business
Location details
19937 E Walnut Dr S, Walnut, CA, 91789, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 8:00 p.m. | |
| Tue | 06:00 a.m. to 8:00 p.m. | |
| Wed | 06:00 a.m. to 8:00 p.m. | |
| Thu | 06:00 a.m. to 8:00 p.m. | |
| Fri | 06:00 a.m. to 8:00 p.m. | |
| Sat | 06:00 a.m. to 8:00 p.m. | |
| Sun | 06:00 a.m. to 8:00 p.m. |
second time I've rented at an extra space storage, never again. first time my rent increased 2x after about a year of renting with them. this time the jump was 54% after 3 months. I wish I could call these people every name in the book but Yelp won't post this review if I do. people need to know. go elsewhere
Horrible staff. My place got broken into and took almost everything. I think it was an inside job to be honest , because the staff new I didn't have the insurance on it. To clean of a job and took their sweet time to go through all my stuff . Poor security. Will never use again.
Business response:
Hi Mel, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.
ROBBERY!!! I had an inside storage unit which was broken into. Some of my valuable possessions were stolen. I had only been renting the unit for less than two months. My lock was removed and replaced with another lock. It's a disgrace that Extra Space Storage which generates millions, if not billions of dollars, refuses to place cameras inside. Another renter told me that I'm one of many people whose storages were broken into at this location. Read all the reviews from people with the same experience and avoid this facility ... read more
I rented from this at the beginning of 2020; it's only been a few months and my storage unit was broken into and replaced with a lock that wasn't mine. All of my sons stuff was stolen. When I asked the person that worked here about it, they said it's been going on for the past two months through the unit that I was renting. I asked him if they had caught the guy he said the person that was stealing was no longer there..let me say something, I understand it is not the storage space responsibility of tenants items but they sho... read more
Business response:
Hi Chelsie, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.
Please make sure to BUY INSURANCE if you want to put your stuff in this place! That's the sales representative woman said in the front office I remember before we rent this place! Then, after 9 months, she's right! All our stuffs are gone! Wohooo!
Business response:
Hi 5kidz, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (909) 594-3434?
Their motto is first month is free!! Of course coz all my stuff also gone. Can't believe they don't have cameras inside the hall. Please be careful ppl, put at least 10 locks!! Unfortunately you didn't give me the contact name to talk to so when I tried to call and I explained to hiimwhat happened he was confused. Is this some kind of generic reply form bots when you guys receive a bad review?
Business response:
Hi Kiamat, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (909) 594-3434?
The service here sucks to say the least. We just signed up to get the unit on Saturday and I should have went with my first gut feeling. There's a sign stating that the first month is free but said we could not get the first month free because it was his last unit in that size. When I asked if he had other units available if the first month free would apply he said no. He said only when they have that special available and I told him they have it available based on the sign. He said that it says see manager for details and i... read more
Business response:
Tynecia, we're sorry to hear about your negative experience renting a unit. We advise you to reach out to the facility's manager directly to speak about pricing and the lock that was placed on your rental unit. In the meantime, we will make sure to pass your feedback along to the Walnut location to ensure better customer service in the future. Thanks for reaching out and apologies again.
After I posted my first review, I got an email from the manager saying that after talking with his superior, they would give another lock and I could either pick it up or they could send it to me by certified mail. I was staying out of town and could not pick it up, so I told them to send it to me by certified mail and not to charge my card for this as it's nothing I should have had to get in the first place. When I recently returned to town, I went to my mailbox to pick up the key, but it was not there, and there were no de... read more
i love the couple managing this location. they are the friendliest ever BUT : - the uneven concrete is so scary to drive on. - buildings are confusing & they dont give out maps - their other customers are inconsiderate ignoramuses & park in the middle of the road. (i've encountered two separate instances where they thought to just park in the middle, as if there was space on either side for other cars to pass) - we moved in on a sunday & apparently our lock hinge is uneven & does not fit the standard round locks (which we ... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 946 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.