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Extra Space Storage
- Self Storage
- North Hollywood, CA
About this business
Location details
7400 Coldwater Canyon Ave, North Hollywood, CA, 91605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 8:00 p.m. | |
| Tue | 06:00 a.m. to 8:00 p.m. | |
| Wed | 06:00 a.m. to 8:00 p.m. | |
| Thu | 06:00 a.m. to 8:00 p.m. | |
| Fri | 06:00 a.m. to 8:00 p.m. | |
| Sat | 06:00 a.m. to 8:00 p.m. | |
| Sun | 06:00 a.m. to 8:00 p.m. |
I honestly can't think of an adequate superlative to accurately describe the phenomenal experience I encountered working with Extra Space Storage employee, Jared (North Hollywood /Coldwater location). My unit was literally MINUTES from the auction block. Jared displayed exceptional professionalism and empathy from the very beginning. The previous evening I notified ESS expecting a routine resolution as I needed to pay balance with more than ONE form of payment, but to no avail. The representative was kind and attentive, ... read more
Business response:
Thank you for your wonderful feedback. We are thrilled to hear about your exceptional experience with Jared at our North Hollywood/Coldwater location. Your satisfaction is our top priority, and we're glad that Jared was able to assist you promptly and professionally during a stressful situation. We appreciate you taking the time to share your positive experience and recognize Jared's outstanding customer service. It's feedback like yours that helps us continually improve and maintain our high standards. We value your loyalty... read more
I have been storing at this location for a few months, now. Everything has gone very well, as explained and with no issues whatsoever. Access hours are longer than other storage facilities which has proven to be a major plus. Brandon and his management staff are all amazing and more than willing to help in any way they can...always with a smile I highly recommend this location if you're looking for a secure, clean, spacious and well run facility in the area
Business response:
We're delighted to hear about your positive experience at Extra Space Storage. Thank you for your kind words about our facility and staff. We're glad that our extended access hours have been beneficial for you, and we're pleased that Brandon and the management team have been helpful and friendly. We appreciate your recommendation and are happy to provide a secure, clean, and well-maintained facility for our customers.
Service has been good thus far. The Agent was very professional, Insightful, Helpful, Personable professional.
Business response:
Thank you for the kind words, David! We're committed to providing excellent customer service. We're glad the agent was very professional, insightful, and helpful. Give us a call at 888-STORAGE if you need any future assistance.
Staff are very helpful and accommodating. Didn't give us a hard time switching over from what I originally booked
Had a unit here for a couple years and it was a breeze. Barely had to contact staff, and when I did they were friendly and attentive, helping us fix a sticky door. Not a cheap location, but you're paying for cleanliness, peace of mind with security, and quality management. Would still have it if we didn't move.
Business response:
Thank you for your 5-star review, Alex. We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Don’t hesitate to call us at 888-storage if you need anything.
Good hours and service. Unit is what I expected. Appreciate the ease of access and the location. Everything went smoothly.
Business response:
Hi Chris! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (818) 765-4940 or stop by the facility!
Wow y'all. The facilities are clean and well maintained. The cameras have fantastic video capability. The prices are incredibly affordable (be sure to check the online deals). Also every single person I've spoke with, both on the phone and in person, have been so professional and infinitely helpful. Especially the store manager Paul. He's delightful to speak with and goes above and beyond to be accommodating. So grateful for this experience in a stressful time.
Business response:
Hi Bunni, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. At Extra Space Storage, we do our best to provide high-quality, yet affordable spaces for our customers to store their belongings. We're glad Paul is delightful to speak with and goes above and beyond to be accommodating. Feel free to stop by the office if you need anything!
Best storage spot in town shot out to Paul for always keeping the spot clean and safe !
Business response:
Hi Jose, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Paul! If you need anything, do not hesitate to reach out at 888-storage.
The service here is awesome. Paul went above and beyond I highly recommend this place for storing your whatever.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 719 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 8:00 p.m.