Extra Space Storage

Kimberly G. 

on Yelp

9 years ago

Worst experience ever. First, Lisa called to tell me that they wanted a timeframe I'd be coming to make sure someone was there, but that wasn't a big deal. I asked to speak with the manager because I didn't know what time if be coming, but it would be during their business hours. She said they aren't normally there during business hours, so that is why o wanted to speak to a manager. How do you post hours and not be there? I was very irritable and a little unfair to Lisa. She was nice, but my point was valid. You can't plan ... read more

Cindy M. 

on Yelp

9 years ago

the worse its hot every two weeks the coolers go out hot as can be in there they act like they are doing you a favor insist on ins which my homeowners give but they monkeyed around for weeks so I had to pay a higher price now it is so hot in there being summer in Vegas they tell me when the coolers go out we call for repair m just saying dont get ripped off go somewhere else so you can have you stuff air cooled and you can work in there it must have been 115 * in there the day we went to get some items zero customer s... read more

Lane S. 

on Yelp

10 years ago

Thought we would try to stick it out here and see if things improved. They got worse. Manager here couldn't care less and almost seems bent on driving away business. We give up. Moving our equipment ASAP to a better location at half the price with staff that is helpful and courteous. We first did business here over 25 years ago when it was under different ownership. Too bad. This location is right in our neighborhood but we are willing to travel in order to be treated like valued customers. 

Keith B. 

on Yelp

10 years ago

Quoted a price over the phone and when we arrived we were told the unit would cost nearly 40% more due to their mandatory insurance requirements. I have no problem with a business charging whatever they want but I do expect them to be honest regarding their pricing. I would not recommend this business. 

Kimberly P. 

on Yelp

10 years ago

If I could give a negative star rating, I would! Make sure you don't pay for the insurance that Extra Space Storage bills you automatically for, even when you have your own renter's insurance. RATS ATE MY RATAN FURNITURE! Management was not concerned and told me to turn it in on my own insurance, because Extra Space Storage insurance will not pay for basically anything except damage caused from a natural disaster. I have contacted your Stephanie St. LOCATION BOTH IN PERSON, EMAIL, AND BY PHONE. My father's AMEX was charged ... read more

Rui T. 

on Yelp

12 years ago

If Yelp could let me rate this storage facility zero stars, I would go lower. Staff named ROSA is not friendly and helpful at all. After we got a notice about a price increase, we contacted the local store because we saw the same unit size on their website is 20$lower (with a free first month!), and we wondered if we can keep the same price as before. Ms ROSA told us they could not control the price and that promotion price for an existing customer, and that we can rent smaller size unit for lower rate (People may not know ... read more