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Extra Space Storage
- Self Storage
- Henderson, NV
About this business
Location details
1051 Stephanie Pl, Henderson, NV, 89014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Was less expensive than public storage and had a much better experience. Very happy I chose then
Fantastic customer service from Chad at Extra Space Storage. Easy terms. Got me in and out in 10 minutes. Great place to store your stuff.
Clean and easy to get in and out. Jerry was very courteous and professional.
We had a few problems with all the paperwork we needed to rent a space for our trailer, but after phone calls & trips home, we got it all done. Staff was always very helpful and friendly. It was a very good price for exactly what we wanted.
I staff was very helpful. They helped me with my needs. The prices are for my RV storage are great. A special thank you to James...
Sign up and in went well. I think the price is reasonable. I had enough room to get into my space. We'll see how things go when I go back for the first time to take it (60' of truck and travel trailer. jjd Captain Major Airline
Well I have been a customer there for almost two years. The up side is the staff is friendly and courteous, payments are easy online or can do the auto-debit for no extra fee . The down side is that the rates have been raised three times in less than two years. Also, the outside units get very dusty inside. So, I decided due to higher cost and the condition of my belongings I will be moving into an indoor unit and down-sizing. Helpful hint. to save money secure a unit online for the Internet special. They also require now t... read more
This place has been a scam from the start. They had inflated rates due to "demand" when I signed up. But now their rates are substantially lower and yet of course they would never offer any kind of discount to loyal customers. I'll move out to another facility for half the cost. A burden they assume most won't undergo which is why they never return your call to see about lowering your rate. Then there payment processing always seems to not work as others have stated. I think they do this on purpose to accrue a late fee becau... read more
Business response:
Your feedback is very important to our team, Michael. We're sorry to hear you're unhappy with your experience. We strive to provide competitive rates and occasionally adjust them to reflect market conditions. We regret that this change did not meet your expectations. We'd love the chance to speak with you again about your rate and the payment processing error. Please call us at 888-storage so we can assist.
3 months after signing the contract, they sent a letter saying they were raising my rate over 70%. So you'll get about 4 months and then need to look elsewhere. Classic bait and switch.
Business response:
Hi Eric, thanks for leaving us your honest review! We understand the frustration of rate increases and are sorry that you're unhappy with your rental rate and experience. We appreciate your feedback and will be sure to pass it along. Please give us a call at 888-storage to discuss what options we may have for you!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,604 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.