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Extra Space Storage
- Self Storage
- Henderson, NV
About this business
Location details
1051 Stephanie Pl, Henderson, NV, 89014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
RecommendedA few days ago I called & reserved a space, today I finally went in to finalize the lease & start moving my stuff into my unit, Jerry helped me get set up with everything, Jerry was professional through out, the facility is nice & clean my unit was also clean. Definitely a 5 star review!
Cancelled my rental . Extra space is ridiculously increasing their price. They would be happy for me to do that so they can give the space to a new client with a higher rental price !
Business response:
Thank you for leaving us a rating, Adnilem. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (702) 436-6066 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.
Extra Space Storage should honor the price, special and unit size agreed to by the representative in the (800) phone number. They rejected the price, unit and special completely!!!!! They blamed the confusion on the (800) representative and refused to follow the specifics of the first contract. Since I had already moved my things in I felt forced to accept the second contract which will cost me more monthly and I no longer have one free month rental. Unethical service!
Business response:
Hi Yolanda, we really appreciate you taking the time to leave a review. Providing a positive experience for each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (888) 586-9658.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,534 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.