Extra Space Storage

Sa K. 

on Yelp

13 years ago

Pros: There used to be some, but I can't remember what they were. Cons: PREDATORS! THIS IS A SCAM!!! They raise their prices every 5 MONTHS, although they do not openly disclose this to you. It is worse than a predatory lending company or one of those low-class "Pay Advance" stores. This place is a bait and switch joke, but the joke is on the customers. I could go on and on, but my head is hurting right now. They INTENTIONALLY dodge calls and make it difficult to pay, so they can tack on the outrageous "late fees." I... read more

Sean s. 

on Yelp

13 years ago

um, they get one star for a clean site, staff was ok, but boy oh boy do they raise your rate about 3 time a year greater than the rate of inflation or any raise that you may receive from employment, at an average of 5 - 10 % for each time they do so. i would not use these guys and review that's give them a 5 star - i would bet was self written there is no way in any one's "good" mind you would do so. if you decide to go here PLEASE ask about the rate increase and negotiate if that possible to no more than 2% a year and get i... read more

Ana V. 

on Yelp

13 years ago

THE PREDATORY LENDERS OF THE STORAGE INDUSTRY, I found out sadly. PROS: clean, and well-lit. NEGATIVES: They raise your rent twice a year, so after 1 year my rate went from $179 to $220, which is a WHOPPING 23% raise. They have this guy running the place who using his calm voice only to overcharge you and try to make you believe that other storage companies raise rates like that, saying it is an industry standard. He got me to pay for another month by waiting for a supposed rate increase appeal, which of course was rejec... read more

Alan V. 

on Yelp

14 years ago

Beware: That seemingly low rate they give you is only good for six months. Also keep in mind that their building interiors are mostly plywood, particle board, 2x4s and sheetrock and there is no fire suppression system, fire or smoke detection or fire alarms installed. If a fire breaks out, a hand held fire extinguisher is their only defense (if someone is there to use it). 

Mister J. 

on Yelp

14 years ago

The complex is clean and well lit. There are security cameras in place so that it appears that your items are secure against theft or you should at least be comforted that any thieves would be caught. The staff on the other hand is awful. One manager named Carol was notified of the passing of a family member and when I went to close out his account, she avoided my calls and then tried to charge me for an additional month when she prevented me from moving the items before the next billing cycle. Her replacement is just as... read more