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Extra Space Storage
- Self Storage
- San Leandro, CA
About this business
Location details
2000 Doolittle Dr, San Leandro, CA, 94577, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I think this is my first review, but please know it's trustworthy. (I have more to write soon from my engagement weekend; hope to get to those soon.) Started at Extra Space Storage (ESS) in summer 2013 for a small unit for around $42/month. Every 9-12 months they seem to hike their fees. I called them on the phone on it and they offered me the consolation that what i'm getting currently--a 40% increase at $59/month--is still cheaper than what they offer new customers, which means nothing to me. Most businesses would value ... read more
All you need to know comes straight from the CEO's mouth: "ExtraSpace has 'probably been the most aggressive' major self-storage operator when it comes to rent increases. ExtraSpace uses what you could call a '5-9-9-9 system'. After a customer has been with ExtraSpace for five months, his or her rent is hiked. That's followed by rent increases at subsequent nine-month marks. On average, about 50,000 ExtraSpace customers are hit with a 9 percent rent increase every month." (Remarks by Spencer Kirk, Extra Space CEO, at the 20... read more
DON"T DO IT! Pros: Easy to get in and out of... even for the creepy guy in the unmarked, white van with no windows, that just follows in random people to store his child remnants. Cons (which they are): Continuing nuisance rent increases. If this is how they treat loyal customers they no longer need my business. After checking with other rental companies in the area the going rate for my unit was much less. Oh, don't use their online system to vacate. You'll be paying the full amount for the month, no matter when you mo... read more
Pros: There used to be some, but I can't remember what they were. Cons: PREDATORS! THIS IS A SCAM!!! They raise their prices every 5 MONTHS, although they do not openly disclose this to you. It is worse than a predatory lending company or one of those low-class "Pay Advance" stores. This place is a bait and switch joke, but the joke is on the customers. I could go on and on, but my head is hurting right now. They INTENTIONALLY dodge calls and make it difficult to pay, so they can tack on the outrageous "late fees." I... read more
um, they get one star for a clean site, staff was ok, but boy oh boy do they raise your rate about 3 time a year greater than the rate of inflation or any raise that you may receive from employment, at an average of 5 - 10 % for each time they do so. i would not use these guys and review that's give them a 5 star - i would bet was self written there is no way in any one's "good" mind you would do so. if you decide to go here PLEASE ask about the rate increase and negotiate if that possible to no more than 2% a year and get i... read more
Business response:
We appreciate your feedback and will work with our management to better meet your expectations. Extra Space Storage does offer competitive rates; in order to keep up with the rising costs associated with providing top-notch service and a clean, secure facility from time to time we find it necessary to make adjustments to our customers' rental rates.
THE PREDATORY LENDERS OF THE STORAGE INDUSTRY, I found out sadly. PROS: clean, and well-lit. NEGATIVES: They raise your rent twice a year, so after 1 year my rate went from $179 to $220, which is a WHOPPING 23% raise. They have this guy running the place who using his calm voice only to overcharge you and try to make you believe that other storage companies raise rates like that, saying it is an industry standard. He got me to pay for another month by waiting for a supposed rate increase appeal, which of course was rejec... read more
Business response:
We appreciate your feedback and take pride in offering superior cleanliness and security at our facilities. Additionally, from time to time, we find it necessary to make adjustments to our customers' rental rates in order to keep up with the rising costs associated with providing top-notch service and a clean, secure facility.
Beware: That seemingly low rate they give you is only good for six months. Also keep in mind that their building interiors are mostly plywood, particle board, 2x4s and sheetrock and there is no fire suppression system, fire or smoke detection or fire alarms installed. If a fire breaks out, a hand held fire extinguisher is their only defense (if someone is there to use it).
The complex is clean and well lit. There are security cameras in place so that it appears that your items are secure against theft or you should at least be comforted that any thieves would be caught. The staff on the other hand is awful. One manager named Carol was notified of the passing of a family member and when I went to close out his account, she avoided my calls and then tried to charge me for an additional month when she prevented me from moving the items before the next billing cycle. Her replacement is just as... read more
Business response:
I am very sorry to hear about your experience while storing with us, we will work with our management to resolve these issues. We would like to have our district manager specifically reach out to you to help address your concerns. Can you please send your contact information (name, e-mail, phone number) as well as the site and unit you were storing at to social@extraspace.com?
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,527 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.