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Extra Space Storage
- Self Storage
- San Leandro, CA
About this business
Location details
2000 Doolittle Dr, San Leandro, CA, 94577, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Disrespectful, and Questionable Business Practices My experience at the Extra Space Storage on San Leandro Marina Blvd was horrible from start to finish. The customer service was extremely poor. The staff I dealt with were rude, dismissive, and treated me with clear bias and disrespect instead of professionalism. Rather than helping, they made the situation worse and escalated things unnecessarily. On top of that, I was hit with price increases simply for needing an additional unit, with no clear explanation or tran... read more
Business response:
We sincerely apologize for any inconvenience regarding the disrespectful treatment and questionable practices you experienced at our San Leandro Marina Blvd location. Your feedback about the poor customer service, rude and dismissive staff behavior, and the unprofessional treatment you received is deeply concerning to us. We also take seriously your concerns about the price increases you encountered when needing an additional unit, as well as the lack of transparency in our pricing practices. Most importantly, we are trouble... read more
Everyone should BE AWARE they raise the rent at every opportunity, not just to cover their costs, but to gouge tenants as they know tenants don't want to move. It's just not easy to move. After 8 years I was paying just over $315/mo for a 4'x20' space. Right now you can move into a 4'x22' space in the same facility for $129/mo. I finally moved out. Also really bad is their app, which they force you to use. A few years ago they replaced all the doors with new ones that have built-in locks and no place to add your own lock. ... read more
Business response:
Hi Brad, we really appreciate you taking the time to leave a review. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (510) 483-6545.
My friends truck and camper were STOLEN from this facility!! Poor security and they didn't even bother to let my friend know their property was gone! I would think twice before I stored ANYTHING here!
Business response:
Hi Havinfu, we consider security our top priority and are very sorry to hear about your friend's experience. We are here to assist at 888-storage.
You know, I really thought the first time I moved in there that everything would be okay, the staff was great. The next few times that I was there I kept seeing the same people which makes me think that people are allowed to loiter or live there. (Hi guy in green creepy van, I see you too) I noticed that the grounds were never cleaned, I noticed a Q-tip that just hung out on the stairs every single time I was there. Q-tip and I became friends and I named him Hank. Several times I go to use the elevator and there is garb... read more
I have rented from them for 2 years, my rental fees have increased 4 times. They are price gouging customers because of the rental market
Business response:
Hi Nicole, thank you for your continued patronage. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (510) 362-5004 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.
I have no problem at all with the staff or the facility--both are great. Staff is friendly and knowledgeable, facility is clean and in good order. However, I think some of the pricing and policies are a little unfair/deceptive. For example, the customer is required to buy insurance on the unit. Why not include that in the original quote, since you cannot rent a unit without it? Also, if you want any of your money refunded to you for an early move-out, you are out of luck unless you have notified them before your last mo... read more
This place is corrupt it drained my card more than once and I never gave them permission to deduct payment from my card. I prefer to make payment in person with cash. I initially opened the account but never agreed to them taking my money off of my card every month. I never got a call regarding this. It took me a very long time to find work, and I have needed to catch up to my bills and these guys messed me up last month by doing this because they took all my money then too, and i was supposed to make a payment to PG&E and... read more
Reserved a storage unit. Let them know we were emptying our warehouse to remodel, offered to pay in full over the phone and sign paperwork when I got ther because I couldn't get there until 1pm due to a delivery and while I was on my way over on time they rented it out from under me. Now I'm stuck with a truck full equipment and no where to put it. Worst company ever~!!!!!!!
This review is well overdue. I advice to whoever rent a storage unit from this facility get the drive up storage units because the indoor storage units get broken into frequently. When I decided to change my drive up storage to an indoor storage unit. Months later I come to my indoor storage unit to come to find out that it has been broken into when I brought it up to the property management they called the police and they did an investigation and could not find no one going into the units and the police even advised myself ... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,547 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.