Extra Space Storage

Lydia B. 

on Yelp

6 years ago

I have no problem at all with the staff or the facility--both are great. Staff is friendly and knowledgeable, facility is clean and in good order. However, I think some of the pricing and policies are a little unfair/deceptive. For example, the customer is required to buy insurance on the unit. Why not include that in the original quote, since you cannot rent a unit without it? Also, if you want any of your money refunded to you for an early move-out, you are out of luck unless you have notified them before your last mo... read more

Barbaralynn C. 

on Yelp

6 years ago

This place is corrupt it drained my card more than once and I never gave them permission to deduct payment from my card. I prefer to make payment in person with cash. I initially opened the account but never agreed to them taking my money off of my card every month. I never got a call regarding this. It took me a very long time to find work, and I have needed to catch up to my bills and these guys messed me up last month by doing this because they took all my money then too, and i was supposed to make a payment to PG&E and... read more

Kimberli H. 

on Yelp

7 years ago

Reserved a storage unit. Let them know we were emptying our warehouse to remodel, offered to pay in full over the phone and sign paperwork when I got ther because I couldn't get there until 1pm due to a delivery and while I was on my way over on time they rented it out from under me. Now I'm stuck with a truck full equipment and no where to put it. Worst company ever~!!!!!!! 

Adrianna R. 

on Yelp

7 years ago

This review is well overdue. I advice to whoever rent a storage unit from this facility get the drive up storage units because the indoor storage units get broken into frequently. When I decided to change my drive up storage to an indoor storage unit. Months later I come to my indoor storage unit to come to find out that it has been broken into when I brought it up to the property management they called the police and they did an investigation and could not find no one going into the units and the police even advised myself ... read more

Anjanette S. 

on Yelp

8 years ago

Got an upstairs unit and the lift didn't work. I called and called the front desk but no one answered, which required me to walk all the way back to the front office. There was only one person there. I told her the problem and she said i needed to wait. The guy she was helping say he didn't mind waiting, but she continued on. I waited some more then I told her I wanted to switch to a bottom unit and I needed to hurry because I was paying the movers and I needed to go to work. She said she didn't work well under pressure ... read more

Gabriel B. 

on Yelp

9 years ago

NOT SAFE PLACE! - Got items stolen I had a small unit there for the last four years without an incident till this last March that I came back to move out and found that all the items at the front side of the room were stolen. There were not signs of forced entry and the lock was still there. The management refused to check the security camera video arguing that they erase all after 2 months.... WTF!?? Police is investigating now and preliminary hypothesis is that this is an insider job because the master key of the loc... read more

Dustyn B. 

on Yelp

10 years ago

I think this is my first review, but please know it's trustworthy. (I have more to write soon from my engagement weekend; hope to get to those soon.) Started at Extra Space Storage (ESS) in summer 2013 for a small unit for around $42/month. Every 9-12 months they seem to hike their fees. I called them on the phone on it and they offered me the consolation that what i'm getting currently--a 40% increase at $59/month--is still cheaper than what they offer new customers, which means nothing to me. Most businesses would value ... read more

Nikke G. 

on Yelp

11 years ago

All you need to know comes straight from the CEO's mouth: "ExtraSpace has 'probably been the most aggressive' major self-storage operator when it comes to rent increases. ExtraSpace uses what you could call a '5-9-9-9 system'. After a customer has been with ExtraSpace for five months, his or her rent is hiked. That's followed by rent increases at subsequent nine-month marks. On average, about 50,000 ExtraSpace customers are hit with a 9 percent rent increase every month." (Remarks by Spencer Kirk, Extra Space CEO, at the 20... read more

Sean Y. 

on Yelp

11 years ago

DON"T DO IT! Pros: Easy to get in and out of... even for the creepy guy in the unmarked, white van with no windows, that just follows in random people to store his child remnants. Cons (which they are): Continuing nuisance rent increases. If this is how they treat loyal customers they no longer need my business. After checking with other rental companies in the area the going rate for my unit was much less. Oh, don't use their online system to vacate. You'll be paying the full amount for the month, no matter when you mo... read more