Extra Space Storage

Sarah S. 

on Yelp

9 years ago

I had a great experience with Tiandra at the Doolittle location. She has great customers service skills! She treated was very friendly and showed us the units before we made our decision. My husband and I were having a hard time finding storage places, and all the other places treated us badly. When we came to her, she changed our mood instantly! We chose this facility just based on how she made us feel. Thanks again Tiandra!! 

Tiffany R. 

on Yelp

9 years ago

This group is awesome. Excellent customer service. Willing to do whatever it takes to help your move go smoothly. We moved cross country and had issues with the movers coming and going. Extra Storage space was so willing to help and were flexible. I highly recommend. I always felt safe while there. We will use this storage facility in the future. 

Sharie M. 

on Yelp

9 years ago

Five stars for the gentleman who helped me in the office (I believe his name was Graham or Grant). He spent half an hour on the phone with me trying to untangle a billing mix up (not their fault but a combination of my bank canceling my debit card to send a new chip card and mine for never updating my contact info properly) and was able to get things back to where they were! I've had a unit here for 5 years or so and glad to say I have no reasons to leave. Thank you for taking the time and helping out and being patient and c... read more

Lynette S. 

on Yelp

10 years ago

Had a couple of mix ups but they made everything right! Very courteous, clean, professional, and the pricing was fair. I would recommend them! 

Elee E. 

on Yelp

10 years ago

The team at Extra Space Storage was very pleasant from my phone reservation to walking through the door. They made sure that my accommodations were met, and walked me through the step by step process of how to utilize their facility. Their prices were reasonable as well, especially after researching many different storage facilities between Oakland and San Leandro. 

Luis M. 

on Yelp

11 years ago

I've found myself having to move a long distance away for work with not a lot of time to get my life here in the Bay Area put away so I can head down to Southern California for work. I needed to get my things in storage ASAP and found Extra Space Storage to be more than accommodating to my tight time frame. I was able to reserve a unit online with a very quick phone follow up by Jerry and an appointment to come in the next day and take look at the storage unit I had reserved. He showed me the unit the next day and also sh... read more

Elizabeth C. 

on Yelp

11 years ago

We just got an upstairs unit and I have no problems so far. I got a follow up call almost immediately after reserving from AJ one of the managers. He was also there the morning of our move in and was extremely helpful. Definitely knew his stuff. Since I haven't really had any problems yet, I would say the only thing that was a bummer was the $13 for insurance a month. When you're only getting a tiny space, that almost a 50% increase of what you were planning on paying. I'm worried about these rent price increases as well... read more

Amy N. 

on Yelp

11 years ago

Wow. I am surprised to see 3 stars. I encountered nothing but nice and courteous staff who really wanted to help me get settled. Ernest showed me the unit and was extremely polite. He carried my moving boxes out to the car and gave me a discount due to some errors on my account. What a nice way to start my move! 

Biggi F. 

on Yelp

13 years ago

I just started renting from this storage facility. Pricing seems to be one of the best around the Bay Area, and I certainly enjoy my first month free with online reservation! Reservation and move in worked out well. Was so glad they have a fork lift there to move my palettes close to the elevator. Staff was super nice in person as well as on the phone whenever I called with a question. Would definitely recommend this place.