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Extra Space Storage
- Self Storage
- San Leandro, CA
About this business
Location details
2000 Doolittle Dr, San Leandro, CA, 94577, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Wow. I am surprised to see 3 stars. I encountered nothing but nice and courteous staff who really wanted to help me get settled. Ernest showed me the unit and was extremely polite. He carried my moving boxes out to the car and gave me a discount due to some errors on my account. What a nice way to start my move!
I just started renting from this storage facility. Pricing seems to be one of the best around the Bay Area, and I certainly enjoy my first month free with online reservation! Reservation and move in worked out well. Was so glad they have a fork lift there to move my palettes close to the elevator. Staff was super nice in person as well as on the phone whenever I called with a question. Would definitely recommend this place.
The new management team is awesome and they actually care about the customers situation and are there for you along the way. I have rented a storage with this facility for awhile and I love the great customer service i receive. I will refer them to anyone who needs some extra space!
The staff is very helpful and nice. While there are no guarantees, the facility appears safe and well kept. However, after just ~6 months, I got a 10% rent increase without prior notice and it appears from a previous review that I should be expecting another in a few more months. When I contact the local office to ask about the increase, they could give little information. If the next rent increase is similar in size, I may have to start looking around for an alternative.
clean and dry. open late. professional staff. cheapest around. what more could u ask?!
What a wonderful storage complex. The staff are friendly and efficient. When moving in we needed more space than we originally thought. They were very good at organizing another space just across the aisle. The complex is clean and well maintained. I highly recommend it.
I previously reviewed this storage rental, and now that I've closed out, am giving it a second rec. The staff were wonderful and the space was clean, well-lighted, easy to navigate. They did raise the rates slightly twice during the 15 months I was there, and if you already have renters' or homeowners' insurance you may not need the insurance they want to add on -- it's optional but they push it. But still, as self-storage goes, it's a good one.
Disrespectful, and Questionable Business Practices My experience at the Extra Space Storage on San Leandro Marina Blvd was horrible from start to finish. The customer service was extremely poor. The staff I dealt with were rude, dismissive, and treated me with clear bias and disrespect instead of professionalism. Rather than helping, they made the situation worse and escalated things unnecessarily. On top of that, I was hit with price increases simply for needing an additional unit, with no clear explanation or tran... read more
Business response:
We sincerely apologize for any inconvenience regarding the disrespectful treatment and questionable practices you experienced at our San Leandro Marina Blvd location. Your feedback about the poor customer service, rude and dismissive staff behavior, and the unprofessional treatment you received is deeply concerning to us. We also take seriously your concerns about the price increases you encountered when needing an additional unit, as well as the lack of transparency in our pricing practices. Most importantly, we are trouble... read more
Everyone should BE AWARE they raise the rent at every opportunity, not just to cover their costs, but to gouge tenants as they know tenants don't want to move. It's just not easy to move. After 8 years I was paying just over $315/mo for a 4'x20' space. Right now you can move into a 4'x22' space in the same facility for $129/mo. I finally moved out. Also really bad is their app, which they force you to use. A few years ago they replaced all the doors with new ones that have built-in locks and no place to add your own lock. ... read more
Business response:
Hi Brad, we really appreciate you taking the time to leave a review. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (510) 483-6545.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,527 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.