Extra Space Storage

Name: Extra Space Storage
Address: 25485 Jefferson Ave, Murrieta, CA, 92562, US
Telephone: (951) 894-6500
Rating: 4.7

4.7

Self Storage
Murrieta, CA

About this business

Consumer Services Self Storage

Location details

25485 Jefferson Ave, Murrieta, CA, 92562, United States

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Weekday	Schedule	Status
Mon	09:30 a.m. to 6:00 p.m.
Tue	09:30 a.m. to 6:00 p.m.
Wed	09:30 a.m. to 6:00 p.m.
Thu	09:30 a.m. to 6:00 p.m.
Fri	09:30 a.m. to 6:00 p.m.
Sat	09:00 a.m. to 5:30 p.m.
Sun	Closed

4.7649 reviews

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Manette B.

11 years ago

I was in between relocating from San Diego to Las Vegas and needed a storage for a month or so. My whole experience from reserving a space online, follow -up phone call by manager, Chris to utilizing my space then closing it was indeed stress free and convenient. The location is away from heavy traffic, clean and office is organized. I had to switch from a large space to medium and that transition was easy as well. Their business hours are better than most since they are open till 10pm while others only till 8pm. Thank ... read more

Warren W.

11 years ago

My wife and I received information from several storage facilities in the area and were pleasantly surprised by the "better than the competition" features of Extra space Storage. Their on-line opportunities, basic and special pricing, and super friendly and cooperative site manager, made this a much "better than expected" experience. This was a major plus during a difficult moving experience. We can easily recommend Extra Space Storage to anyone wishing to make this portion of their moving/storage needs more hassle free. ... read more

Tone L.

11 years ago

I had a great experience at this place, They have excellent customer service, I've rented from numerous storage places in my time & this by far is one of the cleanest facilities I've been to. I will definitely be using this location in the future.

Nancy S.

11 years ago

We were worried about a place to keep our furniture and mementos. We chose Extra Space because the management was patient with all of our questions. The units are clean and secure, the grounds well maintained and everything has worked as advertised. After 9 months of use of this storage facility we are very pleased. Nancy S.

Kerry T.

10 months ago

Great facility HOWEVER I have the same problem as everyone else. You signup online at a discount only to have them raise the rate by 50% WOW on the 3rd month. So what do you do will cost several hundred to move to another facility. So new customers beware !!!

Business response:

Thank you for leaving us a rating, Kerry. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.

Lew C.

a year ago

I usually come here and stay for a while for my work circumstances, just heads up for people who visit bring your Gatorade bottle or jar so you won't spoil yourself They haven't had restroom for use since I started using Good luck to y'all

Business response:

We're sorry to hear about your experience. Please feel free to reach out to us at (951) 894-6500 to discuss this further.

Rob R.

a year ago

Three months later, another rent increase. I'm am now paying almost triple the original advertised rate. PLEASE DO NOT RENT FROM HERE. THEY ARE A SCAM

Business response:

Hi Rob, thanks for leaving us your honest review! We understand the frustration of rate increases and are sorry that you're unhappy with your rental rate and experience. We appreciate your feedback and will be sure to pass it along. Please give us a call at 888-storage to discuss what options we may have for you!

Vinnie B.

a year ago

I give them 1 star for the great painting Contractor . And Zero stars for how dirty this place has gotten since the corporate buy out from "Extra Bucks" OH I mean extra space lol. Their pest control Co. Ecolabs must be spraying water instead of legit pesticides because we have more spiders inside are units than the Amazon forest. But Hey, their making the big bucks with the Rent that has trippled since I moved in 16 years ago. Bravo Extra Bucks.:( :(

Business response:

Vinnie, we do raise our rent from time to time in order to keep up with rising costs associated to the cleanliness and security of the facility. We apologize for any inconvenience. 11/18/14 - Vinnie, we work hard to provide a value to our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. If you've had issues with cleanliness, I recommend that you bring this to the attention of your site manager who would be happy to assist... read more

Joe F.

2 years ago

The argument is not about the rate hike. The argument is about how your manager handled the conversation just terrible.

Business response:

Hi Joe, Thank you for leaving your review! We are sorry you had a negative experience with our rate changes. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month-to-month. We will be sure to review your feedback internally in regard to our local staff. We are sorry you were not provided with top-notch customer service! Please give us a call at 888-storage if anything comes up!