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Extra Space Storage
- Self Storage
- Arlington, VA
About this business
Location details
3810 S Four Mile Run Dr, Arlington, VA, 22206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I wish I could give a negative star. The WORST customer service I've ever experienced. Do NOT use this company
Business response:
We appreciate your feedback, Becky. We are sorry to hear about your experience. We'd love to hear more details on what happened. Please call us at 888-STORAGE so that we can better assist you.
Is there anyone working at office at all? Came by 3x only to find out. No one is still at the office and the lights are off during OFFICE HOURS??!!! Are you SERIOUS??? This isnt the first time it happened. Please staff properly. Pointless putting out office hours if NO ONE IS LITERALLY at THE OFFICE!!!
Business response:
Hi Willmae, thank you for taking the time to leave us a review. Providing a positive experience for each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at 888-STORAGE.
I rented a large (10'x20') unit at this facility in June 2019. After only five months, they raised my rent 34% --- I've never heard of an increase like this! Chris talked with the regional office and apparently got the increase cut back to "only" 21% as indicated by the amount due for January. However, they neglected to refund the difference on my December payment! Be VERY careful if you rent from these folks. You may get an attractive deal up front - but the algorithms Extra Space Storage uses will nail you. And it'... read more
Do not rent a storage unit from this place! they are crooks and a scam!!! I still can't believe they sold my entire storage unit. When i called mutilple times to pay and no manger called me back or even tried to help. I had so many things in this unit from my childhood and now it's in the possession of someone else. Smh i hope that you guys get whats coming to you. Do not rent from this place I repeat do not rent a storage unit from here.
Business response:
Thanks for taking the time to share your feedback, Ronald. We'd like to talk with you more about your experience, please give us a call at 888-STORAGE when you get a chance.
I signed up for a lease with this location. At the time, the manager told me that I could have items delivered to the unit if I left my padlock key, and that delivery company would bring items to the storage unit and place inside. What I did not know before I scheduled delivery of items and left my key at office was that a separate permission form would need to be signed in-person and that Extra Space would need to see my license again (they had already taken this info at sign-up). The office is only open 930am - 6 pm - g... read more
Business response:
Hi, Sue, we really appreciate you taking the time to leave a review. Providing a positive experience for each of our customers is very important to us and we hope to better serve you next time you visit the office. In the meantime, we would love to speak with you directly so that we can make things right. Can you give us a call at 888-storage?
While the staff at the Shirlington location is nice and my wide unit is quite accessible, I was not happy to know that they raised my rates after only 5 months due to the fact it is month to month agreement. The postcard states that their rates are "reviewed and adjusted depending on market condition changes". An $11 insurance charge was "mistakenly" tacked on too. Hmmmm....... better get out before Amazon arrives.
In terms of customer service, cleanliness of the facilities, and availability of moving equipment, this place is great. That said, they have had some roll-up gate issues that continue to vex them. HOWEVER, I left this facility because they raised my rent as soon as they possibly could (after the normal monthly rate kicked in). That really sucks in terms of scaring the &^%$ out of me that this was going to continue...so I moved to Security Public Storage in Herndon (who agreed to a rate cap). If not for that price gouging... read more
It is okay. The facility is clean and people are friendly. Just be warned about their online specials. They don't tell you that the specials only last a few months then the rate per month increases astronomical. If I was told that, I would have chose my unit differently. Now, I'm stuck cause I can't get people there to move me out and move me into another unit. Ask lots of questions about the rate and know what you are getting into. Since they run a month to month business, they can do shady things cause the original l... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 948 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.