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Extra Space Storage
- Self Storage
- Arlington, VA
About this business
Location details
3810 S Four Mile Run Dr, Arlington, VA, 22206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I signed up for a lease with this location. At the time, the manager told me that I could have items delivered to the unit if I left my padlock key, and that delivery company would bring items to the storage unit and place inside. What I did not know before I scheduled delivery of items and left my key at office was that a separate permission form would need to be signed in-person and that Extra Space would need to see my license again (they had already taken this info at sign-up). The office is only open 930am - 6 pm - g... read more
Business response:
Hi, Sue, we really appreciate you taking the time to leave a review. Providing a positive experience for each of our customers is very important to us and we hope to better serve you next time you visit the office. In the meantime, we would love to speak with you directly so that we can make things right. Can you give us a call at 888-storage?
While the staff at the Shirlington location is nice and my wide unit is quite accessible, I was not happy to know that they raised my rates after only 5 months due to the fact it is month to month agreement. The postcard states that their rates are "reviewed and adjusted depending on market condition changes". An $11 insurance charge was "mistakenly" tacked on too. Hmmmm....... better get out before Amazon arrives.
In terms of customer service, cleanliness of the facilities, and availability of moving equipment, this place is great. That said, they have had some roll-up gate issues that continue to vex them. HOWEVER, I left this facility because they raised my rent as soon as they possibly could (after the normal monthly rate kicked in). That really sucks in terms of scaring the &^%$ out of me that this was going to continue...so I moved to Security Public Storage in Herndon (who agreed to a rate cap). If not for that price gouging... read more
It is okay. The facility is clean and people are friendly. Just be warned about their online specials. They don't tell you that the specials only last a few months then the rate per month increases astronomical. If I was told that, I would have chose my unit differently. Now, I'm stuck cause I can't get people there to move me out and move me into another unit. Ask lots of questions about the rate and know what you are getting into. Since they run a month to month business, they can do shady things cause the original l... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 972 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.