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Extra Space Storage
- Self Storage
- Chicago, IL
About this business
Location details
707 W Harrison St, Chicago, IL, 60607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
I have had a space here for years. It is clean and pest free. Recent and ongoing upgrades have kept it safe.
Rachel and Emilio were both very helpful with the setup and storage of our stuff in their facility. Very conscientious and ready to help. The facility seems secure and well-maintained -- we're happy.
Aside from the smoke screen about rates that invariably double within 3 months, there is also the tactic that they charge $16.50 insurance built into every payment. So, if your bill is $60.37 then $16.50 of that is insurance. When they up your bill they take the $60.37 and add the increase and then charge the $16.50 again on the new rate. Therefore, you are paying double and triple the insurance depending upon how many times they increase you. They are lining their pockets with empty insurance fees. Also, they make it hard ... read more
Business response:
We apologize for falling short with rate transparency and insurance billing concerns. We understand your frustration regarding the rate increases that occurred within 3 months and the lack of clarity around our initial rental rates. Your concerns about the $16.50 insurance charges and how they are applied when rates increase are important to us, and we recognize that our current billing structure has caused confusion about insurance fees being charged multiple times. We also acknowledge that our practice of deferring custome... read more
I have been a storage occupant since 2010 first with Life Storage, and now with the current owners Extra Space. The last 4 days have been a nightmare. I don't know what's going on but I have never been harassed this way since they have taken over. My bill is due on the 1st of every month and you are given a grace period until the 5th, but paying online you still have to pay by 10pm to avoid the late fee, but in the last 4 days including 10mins ago (3:10pm) I have received countless of phones reminding me to pay my bill. I... read more
This company is shady in their policies. They do not inform you that whatever move out date you choose will not prorated in your last monthly rent. If you're going to do this - INFORM YOUR CUSTOMER so you can properly choose a move out date.... I will never choose this company for storage purposes and I will vocally tell everyone to avoid this company as well.
So I started renting a 7x10 unit from them for 57.95 in May of 23, granted that was a "introductory rate" and they told me that - It went up in 6 months to $110, then another few month to $127 and now just received my last billing $150 enough is enough - I called them and they basically said its supply and demand I say BS for that I can buy an 8x8 outdoor shed for $700 I gave them my 2 week notice!
Business response:
We sincerely regret to learn about your experience with the rate increases. We understand your frustration with the changes in pricing. Our rates are indeed influenced by various factors, including market conditions. However, we value your feedback and would like to discuss this matter further with you. Please feel free to reach out to us at (312) 939-1400 so we can address your concerns in more detail and explore any possible solutions. We appreciate your business and hope to have the opportunity to speak with you directly ... read more
I began my rental on August 18, 2024. Today is November 11, 2024. I just received a notice that my rental rate is increasing to almost double! This place uses bait & switch tactics. Beware!
Business response:
We appreciate your feedback and value your input as a customer. We understand your concerns regarding the rental rate increase. Our team would like the opportunity to discuss this matter with you in more detail. Please contact us at (312) 939-1400 at your earliest convenience so we can address your concerns and further clarify your rental agreement. We are committed to finding a resolution that works for you.
my initial payment was $114 +. After 4 mos. they raised my payment by $100 a month. A con and a ripoff.
Mice has taken over the location at 1900 N Narragansett Ave. Lost over $15,000 worth of items from the infestation. The insurance they give you is useless because they only pay $250 on your Items don't get the insurance. YOU HAVE BEEN WARNED DON'T GO HERE. CUBE STORAGE IS THE WAY TO GO.
Business response:
Hi Angela, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at (312) 939-1400.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,008 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.