Extra Space Storage

Marc A. 

on Yelp

5 years ago

Unbelievable, there was construction work in the building and caused over $5,000 worth of damage. NO CONSIDERATION FROM MANAGEMENT! This is an organization that increases your monthly fees indiscriminately, yet offers no customer service. GO TO EAST BANK STORAGE! Their response below came way to late. This damage was caused in November. I approached Tony, the manager, twice to see if there was some type of consideration and his response is that is a corporate decision and he will elevate the issue - no response! 

Yumi L. 

on Yelp

6 years ago

I agree with everyone's review over here. The price keeps on increasing. I had this unit storage for 1 year and a half but they kept on raising prices every 6 months (i.e. based on demand). I initially had a promo for 45 dollars with 10 bucks insurance and now I am asked to pay 75 bucks per month. I decided to move out of this unit and rented a one bedroom that accommodate the space needed. I also realized that there could be some possible homeless looking people renting the unit. I see them coming in and out with their pas... read more

Liz D. 

on Yelp

8 years ago

We stored some things here for a few months before buying a larger home. In addition to some added up front fees, they have charged us even after we moved out. Paperwork is in hand that we are. I longer occupying a unit and we moved out. However, put credit card was charged 2 days later for another month! Called and was told I would receive a call back in 10 minute. Well, you know hat didn't happen. Now onto wasting time stalking them or dispute with my credit card company. 

Jillian F. 

on Yelp

9 years ago

Ever since this location changed from Life Storage to Extra Space, it has gone down hill. The customer service is the absolute worst. Oh and they only ever have 1 person on premise at all times. So if you need something and the office person is on a facility, you have to wait outside the locked office doors! Oh and I just showed up today and the lady was at the bank. I am currently sitting in my car waiting for the office attendant to return. Extremely annoying. Will look to switch asap! 

Deidre O. 

on Yelp

9 years ago

RENTER BEWARE! The two Extra Space Storage Reps, Rachel and Will, who I interacted with are very welcoming and polite.....with this being said, RENTER BEWARE! Without fail, after 6 months your rental price will increase! Rents will continue to increase at predetermined time frames (as per your Rental Agreement)...........kinda sucks! If anyone knows of a place in the South Loop area with more "stable" rent prices, please let me know! Gracias! 

J P. 

on Yelp

11 years ago

I was contacted by certified mail and told to respond within one week of receiving the letter that my storage unit was located where construction was about to begin and that I needed to relocate my belongings or have them auctioned. It is important to note that I was paid up, on time, every month and that was not an issue. Immediately, I went over to speak with someone on staff and was told they could not accommodate my needs to store my things at their facility. I was told to select another location and they would pay to... read more

S B. 

on Yelp

11 years ago

We really regret getting a space at this facility for storing our records. FIrst, the rent increases are ridiculous - once they have you, you're either facing 15-20% rent increases regularly or you have to move your stuff out. Also, we received a letter dated 8/25/14 that stated we needed to move our contents to a new unit due to their construction plans. The letter was received via certified mail in our office on 9/2/14. The letter stated our lease terminates on 9/3/14 (yes, the next day) and we have until 9/18/1... read more

donna g. 

on Yelp

13 years ago

So many things wrong its hard to quantify. For starters, they conveniently forgot about the online promotion - had to remind. Secondly, some of the staff are just out and out rude. Tried to up sell their insurance even though we have our own. If we hadn't begun moving everything into the locker, we would have never used this facility. We will not be there long.... 

N C. 

on Yelp

13 years ago

I too have rented here just over a year. Like others on this site, my rent was raised twice as well. This location raises rent every six months. It's absolutely ridiculous to have to worry about rising cost of storage rent. I can tell you that they weren't even sympathetic to me about the rent increasing. I just received a lot of bullshit about how my contract permits it. I hate this place and I am looking to relocate my belongings elsewhere. Freaking robbers!!