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Extra Space Storage
- Self Storage
- El Cajon, CA
About this business
Location details
1539 E Main St, El Cajon, CA, 92021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
The staff are friendly, and the facility is very clean. My issue is that I specifically went out of my way to utilize this facility based on the price they were offering. 2 months into my lease on this storage unit, and while on a extended deployment, I received an email notifying me that the rate was increasing $20 per month. That's a significant increase, especially less than 2 months into a lease after committing myself to putting my stuff here. Unreasonable rates for that area. Response by management was a cookie-cutter ... read more
Business response:
Thank you for taking the time to leave your feedback, Jake. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss your rental rate with us in more detail, we're availabl... read more
They have the worst customer service !! All nice at the beginning and after you become a customer just really bad service !! Never again
I admit, I had high hopes for this facility. It was clean, the manager, Richelle, very nice. One thing they don't tell you, you have to pay THEIR insurance, the lowest is $13. (additional per month). I rented a 5x5 space, when I was shown the unit, I thought it looked small. I returned the next day and measured it at 4'10 x 3'9".(that was measuring inside the studs wall to wall and wall to where the door comes down) AND the roll-up door rolls to the inside of your unit taking even more space. I asked if they had a true 5 x 5... read more
Business response:
Sorry to hear that you had a frustrating experience, Lp. You're correct that all size listings are approximate. Also, please know that you are not required to take our insurance if your home owners insurance covers your belongings. If you show the Site Manager a declaration of your insurance to show proof of coverage that will suffice.
I agree this is a quality place to store your items, but I don't agree with their 10% increase every 9 months. Within five years my rent will have doubled from $260 to $548. Check out Consumer Affairs and you'll see that this is a corporate decision, happening across the county. There is no way we could keep our customers with our family business if we raised the prices like Extra Space Storage does.
Business response:
Cheryl, we work very hard to provide a value to our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. We also try to make it clear that your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. From time to time, we find it necessary to make adjustments to our customers' rental rates in order to keep up with the rising costs associated with providing top-notch service and a clean, se... read more
Total rip off! Your rental rate starts out fair, but since they only allow month to month, they hike it up about every three months. A rental that started at 78 dollars is now almost 100!!!! And, they sent the last notice in the mail dated early so it looks like I would receive it in time to give notice to vacate, but it actually reached me AFTER I paid what will now be my final month. Per their policy, that means even though I am giving 15 days notice(which is allowed) and should be eligible to get back the prorated amount,... read more
RIP OFF! !! STAY AWAY IF ALL POSSIBLE! This place has no problem taking your money and not returning it even it you move out early. I moved into this storage unit 3 months ago and recently I received a post card stating they are raising my rates $10 due to rising cost. Rising Cost of what? This place is overpriced and I would never recommend this to anyone of my friends or family members. I checked out early and I was told that I would not receive a refund and they were going to keep $34 of my money and I no longer have ... read more
I trusted them with my entire life's worth of belongings while I went on a 3-month trip out of the country. After my final lasting impression at this location, I would only trust them with the garbage I wanted to dispose of! All employees are kind and courteous, but management needs to get up on the training game! When I first moved into the unit, I had a long conversation with the staff member that we wanted both myself and my boyfriend on the account. They took my boyfriends ID and Insurance and NEVER put him on the a... read more
This Place is AWESOME! Really nice professional people run this brand new Facility. I highly recommend this place for any one looking for Extra Space Storage, Extra Space Storage-El Cajon 1539 East Main Street El Cajon, CA 92021 Near El Cajon Ford 619-401-0968 Tony. A.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,199 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 6:00 a.m.