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Extra Space Storage
- Self Storage
- El Cajon, CA
About this business
Location details
1539 E Main St, El Cajon, CA, 92021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Just got my September bill for a 10x10... $399!! No notice no explanation. When I called and wanted to speak to someone the call was cut after 2 rings. I'm FURIOUS. It's advertised on their website as 124, which is what we paid when we started out. A year later it's more than doubled. Just disgusting business practice. I am FLOORED.
Business response:
Thank you for leaving us a rating, Jessica. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.
Dump! I cannot believe this place hasnt been reported. These people are money hungry, charging me for insurance for 5 months, and trust me I have called, and I was told to go in person to remove the insurance. So I went in person to take it off, but the "computer isnt working"! Smfh. I never asked for insurance since the day I bought the storage. They tried to blame the person who used to work there for putting it on my account. Wow! But they cant take it off? Lmao. Today was the last straw of me leaving a review of this bus... read more
Business response:
Hi Isabel, securing your belongings is a top priority for us. For that reason, we require our customers to have some form of insurance to protect their belongings in case damage outside of our control occurs. We value you as a customer and are happy to discuss this with you in more detail. Give us a call at 888-STORAGE.
The rates go up every 6 months but nothing change in the space that your paying, there excuses is because they base the increase of space in the economy. but they don't think about the people who don't have the same privilege that they have and there corporations and is making money even if they don't charge the increase but they don't care because all think about is themselves and how to make more money and become more richer.
Business response:
Shanna, We appreciate your review! We are sorry you had a negative experience renting with us. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month to month. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Thousands of cockroaches on the 3rd floor. I opened up my unit after being gone for 6 months and it is infested with little brown german cockroaches. They are in my boxes, in the clothes, everything is fucking junk now.
Business response:
Hi Rowdy, we're sorry to hear about your experience. We want to apologize for the late response, as a system error caused us to not have responded as quickly as we would have hoped. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at 888-storage.
They raise your monthly shortly after you move in. It is in the fine print of your contract. Just a heads up: "Customer's Rental Terms May Change with 30 Days' Notice. Customer acknowledges this Lease is month to month and that Owner may change or increase Customer's Monthly Rental Charge, fees and charges, due to changes in market conditions or for any other reason at any time upon 30 days' notice to Customer."
Business response:
Thanks for the feedback, John. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
i wish i could put a minus. never ever use extra space storage_ they constantly raise the rates!!! awful. before you know it it's double! they should be busted with a class action lawsuit.
Business response:
Kathy, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available at 888-storage.
The staff are friendly, and the facility is very clean. My issue is that I specifically went out of my way to utilize this facility based on the price they were offering. 2 months into my lease on this storage unit, and while on a extended deployment, I received an email notifying me that the rate was increasing $20 per month. That's a significant increase, especially less than 2 months into a lease after committing myself to putting my stuff here. Unreasonable rates for that area. Response by management was a cookie-cutter ... read more
Business response:
Thank you for taking the time to leave your feedback, Jake. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss your rental rate with us in more detail, we're availabl... read more
They have the worst customer service !! All nice at the beginning and after you become a customer just really bad service !! Never again
I admit, I had high hopes for this facility. It was clean, the manager, Richelle, very nice. One thing they don't tell you, you have to pay THEIR insurance, the lowest is $13. (additional per month). I rented a 5x5 space, when I was shown the unit, I thought it looked small. I returned the next day and measured it at 4'10 x 3'9".(that was measuring inside the studs wall to wall and wall to where the door comes down) AND the roll-up door rolls to the inside of your unit taking even more space. I asked if they had a true 5 x 5... read more
Business response:
Sorry to hear that you had a frustrating experience, Lp. You're correct that all size listings are approximate. Also, please know that you are not required to take our insurance if your home owners insurance covers your belongings. If you show the Site Manager a declaration of your insurance to show proof of coverage that will suffice.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,182 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.