This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- El Cajon, CA
About this business
Location details
1539 E Main St, El Cajon, CA, 92021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
The rates go up every 6 months but nothing change in the space that your paying, there excuses is because they base the increase of space in the economy. but they don't think about the people who don't have the same privilege that they have and there corporations and is making money even if they don't charge the increase but they don't care because all think about is themselves and how to make more money and become more richer.
Business response:
Shanna, We appreciate your review! We are sorry you had a negative experience renting with us. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month to month. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Thousands of cockroaches on the 3rd floor. I opened up my unit after being gone for 6 months and it is infested with little brown german cockroaches. They are in my boxes, in the clothes, everything is fucking junk now.
Business response:
Hi Rowdy, we're sorry to hear about your experience. We want to apologize for the late response, as a system error caused us to not have responded as quickly as we would have hoped. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at 888-storage.
They raise your monthly shortly after you move in. It is in the fine print of your contract. Just a heads up: "Customer's Rental Terms May Change with 30 Days' Notice. Customer acknowledges this Lease is month to month and that Owner may change or increase Customer's Monthly Rental Charge, fees and charges, due to changes in market conditions or for any other reason at any time upon 30 days' notice to Customer."
Business response:
Thanks for the feedback, John. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
i wish i could put a minus. never ever use extra space storage_ they constantly raise the rates!!! awful. before you know it it's double! they should be busted with a class action lawsuit.
Business response:
Kathy, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available at 888-storage.
The staff are friendly, and the facility is very clean. My issue is that I specifically went out of my way to utilize this facility based on the price they were offering. 2 months into my lease on this storage unit, and while on a extended deployment, I received an email notifying me that the rate was increasing $20 per month. That's a significant increase, especially less than 2 months into a lease after committing myself to putting my stuff here. Unreasonable rates for that area. Response by management was a cookie-cutter ... read more
Business response:
Thank you for taking the time to leave your feedback, Jake. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss your rental rate with us in more detail, we're availabl... read more
They have the worst customer service !! All nice at the beginning and after you become a customer just really bad service !! Never again
I admit, I had high hopes for this facility. It was clean, the manager, Richelle, very nice. One thing they don't tell you, you have to pay THEIR insurance, the lowest is $13. (additional per month). I rented a 5x5 space, when I was shown the unit, I thought it looked small. I returned the next day and measured it at 4'10 x 3'9".(that was measuring inside the studs wall to wall and wall to where the door comes down) AND the roll-up door rolls to the inside of your unit taking even more space. I asked if they had a true 5 x 5... read more
Business response:
Sorry to hear that you had a frustrating experience, Lp. You're correct that all size listings are approximate. Also, please know that you are not required to take our insurance if your home owners insurance covers your belongings. If you show the Site Manager a declaration of your insurance to show proof of coverage that will suffice.
I agree this is a quality place to store your items, but I don't agree with their 10% increase every 9 months. Within five years my rent will have doubled from $260 to $548. Check out Consumer Affairs and you'll see that this is a corporate decision, happening across the county. There is no way we could keep our customers with our family business if we raised the prices like Extra Space Storage does.
Business response:
Cheryl, we work very hard to provide a value to our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. We also try to make it clear that your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. From time to time, we find it necessary to make adjustments to our customers' rental rates in order to keep up with the rising costs associated with providing top-notch service and a clean, se... read more
Total rip off! Your rental rate starts out fair, but since they only allow month to month, they hike it up about every three months. A rental that started at 78 dollars is now almost 100!!!! And, they sent the last notice in the mail dated early so it looks like I would receive it in time to give notice to vacate, but it actually reached me AFTER I paid what will now be my final month. Per their policy, that means even though I am giving 15 days notice(which is allowed) and should be eligible to get back the prorated amount,... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,113 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.