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Extra Space Storage
- Self Storage
- Moreno Valley, CA
About this business
Location details
16340 Perris Blvd, Moreno Valley, CA, 92551, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Rented a 5 x10 unit. Clean facility with very friendly staff. Was very quick and easy to set up and a great deal!
I've so far only had my unit for a couple of weeks, but the positive comments others say on their reviews is true. The staff here is super friendly and helpful, the units look like they're brand new (I was surprised to see some comments say they've rented here for years and I thought this place has only been up for a few months based on the pristine condition). The climate inside also is very neutral, I have no worries that my personal belongings will be just fine in this storage facility.
The infestation of rats at this location ruined my belongings and my entire experience. Any container / items that wasn't perfectly sealed was covered in droppings, including my cherished stuffed animal collection. Despite having zero food in my unit, the rodents were bold enough to carry their own food inside. I have pictures. To make matters worse, management increased my rent during the height of this infestation and refused any refund when I terminated my lease early. To top it off, they don't even allow you to tell the ... read more
Business response:
Your feedback is invaluable to us. The rat infestation you experienced is completely unacceptable. Please contact us at (951) 247-5555 to discuss this serious issue immediately.
I do not recommend this store facility it has rats in also rat droppings I got hurt up in the storage when I went to get somethings out of storage, it was a rat in there. That was my second time going into my storage and it had rat droppings in it. I do not recommend the storage to no one. I talked to someone it seemed like she was concerned about me getting hurt and a rat being inside my storage, but she never followed up with me. I filed a complaint by phone and no one never called me back. This is what found in my storage... read more
Business response:
We are disappointed to hear about the rat issue and your injury. Please contact us at (951) 247-5555 to resolve this matter immediately.
"" RAT INFESTATION"" NO LIES!! On October 2, I rented out a unit from this business and don't get me wrong, the staff is super nice. I wanted to get clarification on how much my bill would go up after the three month promo and I was told that it would go up to whatever the market pricing is which I thought was rare Because who would rent a unit not knowing what they're going to pay and one of the staff members basically stated that if the bill went up to something I didn't want I can give my notice before I moved out. Long s... read more
Business response:
We regret to learn about your experience with the rat infestation issue. Please feel free to reach out to us at (951) 247-5555 to discuss this further.
RAT INFESTED!! This storage place has a rat problem!! I though we were the only unit but i just looked on yelp and I seen others with the same problem. No food in our unit and some how we still keep opening our unit to a new rat every visit!
**Rat Infested!!! *** Take your stuff somewhere else! We just moved into this unit a month ago and have caught 7 rats in our unit in that timeframe. Most recent visit we caught 3 rats including one that was pregnant. Our unit is now cover in rat feces and urine and a good portion of items will likely need to be thrown away. We have mentioned the problem to staff multiple times which clearly does not care about the problem or keeping the property clean. If I could give 0 stars I would. This place used to be great as my family... read more
I just moved my stuff in like 2 months ago. The guy says the monthly price may go up "a couple dollars", since it's month to month. I just got a lovely notice it will be going up $100! Then I read there's a lawsuit against them for this exact thing! Y'all should be ashamed of yourselves. I'LL BE MOVING MY STUFF AGAIN!
COMPLETE RAT INFESTATION - Proceed with Caution Please take previous reviews seriously. A family member stored their belongings with Extra Space Storage and ended up losing nearly everything due to a severe rat infestation. Irreplaceable valuables, sentimental items, furniture, appliances, and more were destroyed--chewed through, clawed, and contaminated with urine and droppings. When we brought this to management's attention, we were advised to file an insurance claim (which we had paid for). Unfortunately, the insurer di... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,523 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.