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Extra Space Storage
- Self Storage
- Moreno Valley, CA
About this business
Location details
16340 Perris Blvd, Moreno Valley, CA, 92551, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
WARNING This is the worst storage place in Moreno Valley ca THEY ARE CRIMINALS!!! I started paying 148$ a months I now pay over 377$ and my unit has been broken into multiple times. Biggest mistake of my life. Late fees 75$ plus 15$ dollars a day so my 377$ turns into over 450$ for one month so never pay late NEVER! YOUR STUFF IS NOT SAVE !!!! They want to auction your stuff! Turn around find a new stop! ALL THESE OTHER REVIEWS ARE FAKE nobody likes this place lol weekly break ends
Business response:
We're disappointed to hear about your experience at Extra Space Storage. Please contact us at (951) 247-5555 to discuss your concerns further.
I made a reservation based on the price listed on the site at the time ($88), but when I tried to complete the rental (prior to the date on the reservation), the price listed was $117. I called the facility and the manager told me that she could refund the money after I paid the $117, framing it as a one-time favor to me, regardless of the fact that I have an email confirmation of the $88 price in the reservation confirmation email. When I responded that all I was asking for was the price I was quoted in my reservation, whic... read more
I actually enjoyed doing business with this company initially, but after about 3 months they did the classic bait and switch: they announced, like any Loan Shark would, an astronomical increase in my rent by about 40%, with just a 10-day warning, which I think is illegal. Other than that foul play on their part everything was lovely.
Business response:
Hi Dar, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We adjust our customers' rental rates on a 4-9 month basis to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. A notice is mailed 30 days prior to the new rate taking effect to the address on file. If there is anything we can do for you in the meantime, we are here to help and can be reached at (951) 247-5555.
Customer service wasn't bad. The guy was nice and the lady actually seems like she cares. We started off pretty good, but the longer you rent the storage with them, they up the price on you. We didn't know that the longer we rent the more we pay, but it seems like they pick and choose who they raise the rent on Because we talk to a few people and they been there for a few years and didn't get charge more until recent. Beside them raising the charges, I constantly always find random things in front of my unit. I found a pile ... read more
Business response:
Jalila, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. We make every effort to keep our rates affordable while staying competitive in our market. Please contact us at 888-storage to discuss this in detail or to check if there are any of our other available units that meet your storage need as well as your budget.
Rat infested. There are disgusting rat droppings all over my unit. The rats have chewed through furniture, hats. I'm having to throw out expensive, gently used items. This is an outdoor unit so it's filled with dirt, webs and dust. Constant rent increases despite the rat infestation. Don't trust your valuables in this place, you'll be sorry!!
Business response:
Hi T E., thank you for sharing your experience with us. Our "Clean and Green" policy is intended to keep all of our facilities to a high standard. We're sorry to hear that your experience was negative. Your business means a lot to us so please don't hesitate to contact us at 888-STORAGE.
Disgusting and RAT INFESTED!!! Do NOT rent a unit here, you will regret it! We've had to throw away practically our entire unit, WHAT A WASTE. Renting this unit was pointless since we've had to trash a large majority of the things stored here. Doesn't matter how properly sealed your belongings are, the RATS will CHEW through everything! Chew through cords! Plastic! Our entire mattress set! Important documents! Oh and shit all over EVERYTHING in the process! I'm so disgusted!! THANKS FOR NOTHING!! Hundreds of dollars wasted ,... read more
Business response:
We're sorry to hear about your experience, Elizabeth. It's very important to us that your belongings are kept safe from any harm. Please feel free to contact us directly at (951) 247-5555 so that we can assist with your concern.
They're liars who don't care about you. Korie seems to be in charge. She is a complete scumbag. I reserved a unit. Showed up and they said the prices changed and that the rate expired. Then they tried to rent out the same unit at double the rate even though I had an email confirmation for the lower price. Wasted my time with no apology or anything. Worst experience ever!
Business response:
Hi Baktash, we're sorry to hear you had a negative experience with us. We will be sure to review your feedback internally. Thank you for taking the time to leave us a review.
Annoying how the price just keeps raising!! We are moving out at the end of the month, and they won't refund us back the extra 2 weeks we had to pay for.
This establishment has been raising their fees too frequently, last $15 increase was in August of 2016 and not even a year later, another $15 increase with no notice given?! $30 increase in a year? This location has my current (telephone, address, email) information and I was NOT notified of another increase but if I don't pay, I'm late right? This is absolutely ridiculous. I will be looking elsewhere because we are not made of money to have our rates increased this often and with no notice. Add to this their unprofessional ... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,463 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.